FAQ Search Results
What if I order the wrong thing? How do I return an item?
Your satisfaction is our top priority. If there is ever a problem with an order, we'll do our very best to remedy the situation. Aftercare products and body jewelry tools are NOT eligible for return. Returned items must be in their original, sealed...
Do I need an account / login to place an order?
You do not need an account to place an order. You can check out as a guest. But as a guest, you would not have access to the following: your order history, saved payment methods, a wish list, or the accumulation of point for reviews and photos (coming soon).
I have a problem with my order. How do I change, cancel or return my order?
If you need to change or cancel anything on your order, contact us before we ship it. To report a problem with your order or start a return, contact us and we will be happy to assist you.