The SteelNavel.com Newsletter email (sent every week) has the following benefits:

• Notifications of sales and discounts
• Notifications of new items and styles
• Notifications of contests to win discounts good towards anything in our store.

We never sell or trade our mailing list because we think SPAM stinks!

While you're waiting for your first newsletter you can read all our past issues.

If you already signed up but aren't receiving newsletter emails, please follow these directions.

If you need your jewelry right away, and don't want to wait for a pre-order, you can easily shop for your gauge and see only our products that are currently in stock in your gauge. Here's how.

• Select Gauge from the menu bar at the top of our store.
• Select the gauge you're shopping for.
• Use the filters to refine your search by Brand, Style, Material, Flare Types, Thread Types.
• Click the Any Stock Status pull-down and select In Stock. It's right above the jewelry pictures. You will now be viewing only products that have your gauge in-stock.

First, CHECK YOUR EMAIL INBOX. Chances are we have already emailed you regarding your order status. If you selected a pre-order or out-of-stock item, we emailed you with an expected ship date. If your order was shipped, we emailed you the day it shipped with detailed shipping information.

If you can't find or didn't receive your email, click the My Account link in the upper right of all our pages, click on your order number, and read the area called "Store Comments." All of the information regarding your order as described above will be listed there.

If your order is Pending, some of your items are back-ordered or you haven't submitted payment. If your items are back-ordered, there will be a note reading, "Order Status : Back Ordered -- We are expecting to ship your order to you by MM/DD/YYYY." If there is no note about back-orders, and no "Paid" note, then you probably haven't submitted payment! You will see a link at the top of the page that says "Resubmit Payment?" that will take you to the payment page.

If you still require further assistance, email us at service@steelnavel.com.

Quantity In Stock
The quantity in stock shown on our web site is the quantity available for immediate shipment to you. An order of all in-stock items usually ships within one to two business days. Unless a product is marked as discontinued, you can always order a quantity larger than the in-stock quantity shown. This is known as Pre-Order (see below for details). In this case, you will receive an order status email with an anticipated ship date for your entire order.

Finding The Quantity in Stock
The quantity in stock is displayed once you have fully completed the selection of an item (by using the pull-down menus to choose gauge, size, color, etc). You can also click on the "See In-stock Items" link.

Pre-Order
Pre-order means the item you want will be ordered from the manufacturer once you submit a paid order. The turnaround time on pre-order items ranges from one to eight weeks, depending upon the manufacturer. We will send you an order status email with the anticipated ship date. See the chart at the bottom of this FAQ for details.*

For some of our manufacturers, the supply may occasionally be uncertain. Therefore, we make the following information available when you add those items to your shopping cart:

The item you selected is a special pre-order item which we will order directly from the factory and ship to you as soon as we receive it. Normally, we receive the item quickly; however, there may be a short or extended delay at the factory. Because of this possible delay, please read the following:

• You will be paying for your order in full at the time you submit your order.
• You will receive an initial email with an estimated ship date for your order.
• If the estimated ship date is approaching and we still haven't received your item, we will update the estimated ship date and send you a new email.
• At any time before your order ships, you have the following three options:
  1. You can cancel the item for a full refund.
  2. You can change the item to a different in-stock item.
  3. You can change the item to a different pre-order item.
• If, at any time, the factory tells us the item is no longer available, we will cancel the item from your order, and issue a full refund.
• Your satisfaction is our primary concern. When we order jewelry from the factory it is completely out of our control so we just want to be very up front with you regarding the timing. While they usually ship jewelry within 2 or 3 weeks it can take much longer or not be available at all.

*Pre-Order Turnaround Times, by Brand
Most suppliers ship to us quickly enough so we can ship pre-orders to you in 3 weeks or less. However, some take longer. See below for the current turnaround times for orders placed today:

Brand	Weeks	Ships To You By
Anatometal	19	3/6/2019
Body Circle Designs	5	12/5/2018
Glasswear Studios	2	11/14/2018
Gorilla Glass	2	11/7/2018
Kaos Softwear	2	11/14/2018
LeRoi	18	3/6/2019
NeoMetal	6	12/12/2018
Omerica Organic	5	12/5/2018
Oracle	2	11/14/2018

Available
When you select an item and the Availability says “Available,” this means the supplier has them in in-stock and we can ship them to you on the date shown.

Out of Stock
When you select an item and the Availability says “Out of Stock,” this means the item is normally stocked and we are awaiting our shipment. However, Pre-Orders are not allowed on these items, due to uncertain supply at the manufacturer.

Email Me When In Stock!
This link is displayed when an item is not available for pre-order but we are expecting to receive more stock in the future. Click the link, enter your name and email address, and click the "Submit It!" button. As soon as we receive more stock we will notify you by email.

If you get a message while checking out that says your shopping cart is empty, make sure that your browser is configured to accept 'session cookies'.

Follow these steps to configure Internet Explorer to accept 'session cookies':

1. From the Tools menu, select 'Internet Options...'.
2. Click the Privacy tab.
3. Click the Advanced button.
4. Place a check mark next to: 'Override automatic cookie handling'
5. Place a check mark next to: 'Always allow session cookies'
6. Click the OK button twice to save your changes.

The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the Internet or over the phone. The number appears only on the card itself, not on receipts or statements.

We ask for the CSC when you enter your payment information. This helps ensure that anyone placing an order with SteelNavel.com has the card in his or her possession and is not using a stolen credit card number.

For Visa, MasterCard and Discover Cards

Turn the card over and look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC.



For American Express Cards

The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.

You must enable JavaScript in your browser preferences to experience the custom features on our site, including the ability to make a purchase.

Enabling JavaScript in Internet Explorer:

1. Select Internet Options form the Tools menu.
2. Click the Security tab.
3. Click the Custom Level button.
4. Scroll down to where it says 'Scripting' and make sure that the first option: "Active Scripting" is either set to Enable or Prompt by clicking the check box next to the option you prefer. (Choosing Prompt will offer you a Windows message each time you enter a page that requires Active Scripting, which you will need to respond to by either accepting or refusing to allow the scripting each time.)
5. Click OK to save your changes and close the window.

Enabling JavaScript in Firefox:

1. Select Options form the Tools menu.
2. Click the Content icon.
3. Check the Enable JavaScript option.
4. Click OK to save your changes and close the window.

Enabling JavaScript in Google Chrome:

1. Select Customize and Control Google Chrome on the browser menu. (It's the button with 3 horizontal lines.)
2. Click Settings
3. Click Show advanced settings at the bottom
4. Under Privacy, click Content settings
5. Select the Allow all sites run JavaScript option.
6. Click OK to save your changes and close the window.

Enabling JavaScript in Apple Safari:

1. Select Preferences from the Edit menu.
2. Select the Security section.
3. Under Web Content, select the Enable JavaScript option.

1) Log into your account on Steelnavel.com, or if you don't already have an account, you can create one by clicking the "my account" link in the upper right hand corner of any page on the site. On the next page, click the "New Customer" link, and fill in the necessary information.

2) Now that you're logged in, you can browse the site for the items that you want! When you find a product that you like, select all of the attributes (gauge, color, size, etc) and the wish list section will become active.

3) Follow the steps in the wish list section:

1. Select priority level
2. Select a wish list (you can use the "Modify Wish List Names" to create wish lists for specific occasions. For example: John's Christmas List, or Lenore's Birthday list. This is especially handy if you don't want certain people to see certain wish list items!)
3. Add it to your wish list!

4) Once you have your wish list filled and ready to go, you can use the links at the top of your wish list to get the word out :) We provide a public link that you can Tweet, or instant message to your friends. We also provide an "e-mail my public wish list to friends and family" feature, and with one click of a button, you can publish your wish list to your Facebook page!

5) There's no limit to the amount of wish lists you can have, so create as many as you like!

If you do not live in the U.S., you can pay by credit card and the credit card company will calculate the currency conversion for you automatically. Your statement will show your payment in your local currency. Or, you may mail us a bank check or money order in U.S. funds. 

In order to convert the cost of our items into your country’s currency, use this currency converter.

There are several reasons why your bank may have declined your payment; they include:

• Incorrectly entered credit card number
• Incorrectly entered credit card expiration date
• Incorrectly entered credit card verification number
• Insufficient remaining balance on your credit card
• Insufficient funds in your checking account (for debit or check cards)

Please resubmit payment for your order using the following instructions:

1. Click the My Account link in the upper right corner of any page on our site.
2. Enter your email address and password to log on.
3. Click on the link for the order that needs to be paid.
4. Click the "Re-submit payment?" link.
5. Correct your credit card information or enter information for a different card if you believe the original card had insufficient funds.
6. Click the Submit Secure Order button to submit your payment.

If your payment is accepted you will see a page that says "Thank you for your order!"

If your payment is declined you will see a page that says your payment was declined.

Your order will be shipped as soon as we receive your payment.

Orders for in stock items are generally shipped same or next business day. For pre-order items, you will receive an email with a scheduled shipping date. When it reaches you will depend on the shipping method you choose, and where you are located in proximity to us. We are located in Southern California. U.S. Postal Service options (First Class and Priority Mail) should average two to five days, but on rare occasions can take up to two or three weeks, for no good reason other than it's the Postal Service. UPS and Fed Ex have precise delivery times, which will be provided on the page where you select your shipping option. UPS Ground is usually three to five days, Fed Ex will be two days or next day, depending on which one you choose.

International orders are shipped via U.S. Postal Service Priority Mail International or First Class International, which average one to two weeks.

Please read our Shipping Policy for complete details.

We are located in the U.S. and can ship to any country via U.S. Postal Service Priority Mail International or First Class International. We can also ship to some countries via Fed Ex. Please email us for additional details.

NOTE: On shipments outside the U.S., customs duties and taxes are not included in shipping rates and are the responsibility of the recipient. Many recipient countries charge import duties and/or import taxes. Please consult your local post office for details on what your government will charge you in import duties, import taxes, or other related fees.

• Wash silicone jewelry with soap and water prior to first use.
• Autoclave jewelry if desired.
• Lubrication of both silicone jewelry and piercing with body-friendly (e.g. vitamin E, jojoba, olive oil, emu oil) prior to insertion or removal is recommended.
• Silicone jewelry should not be used for stretching piercings!
• Silicone jewelry can be worn in cartilage but should not be used for stretching it.  If the flares become too tight, they can seal off the piercing.
• Silicone is not compatible with Madacide, chemiclaves, or any other toxic chemical exposure--it may retain minute amounts of the toxin.
• Handling with latex gloves may impart latex into the silicone, possibly permanently.  This may cause potential problems for people with latex sensitivity.

To choose the best size for yourself depends on a few things. First, which type of jewelry are you purchasing? Typically, you need captive bead rings a little bit bigger than bent barbells. Second, is your piercing shallow (not much skin was taken for the piercing), medium, or deep (a larger pinch of skin was taken for the piercing)? Third, what is your anatomy? Are you petite with a flat tummy, larger framed but still with a flat tummy, or do you have a little extra in the tummy area? Fourth, it would help to know what you were pierced with in the first place so you know if you want to stay with that, or go larger or smaller. You can check with your piercer, they should be able to tell you what they pierced you with.

Take a look at our navel piercing page to help you determine the size range for most navel piercings. 14g is the most common gauge. The most common length for a barbell or diameter for a ring is 7/16", but shallow piercings may require a 3/8" and deep piercings may require a 1/2".

It's helpful to know what you already have, especially if it fits you well. Some people use a string, a ruler, or another piece of body jewelry as a "model" for their piercing to help them pick the right size. And sometimes you just have to give it your best guess. 

If you have not been pierced, your piercer will size you for the appropriate jewelry for you. Make sure you get the gauge and length information from the piercer so that when you go to buy jewelry, you know what to get. 

Take a look at our reference page for more information on how jewelry is measured. There is also information on sizing.

Eyebrow piercings are typically pierced with captive bead rings, bent barbells, or straight barbells. Circular barbells may also be worn. For barbells, the most common gauges for eyebrow piercings are 18g and 16g, although 14g may also be worn. The most common lengths for barbells are 5/16" and 3/8". For rings, the most common gauges are 20g, 18g, and 16g, although 14g may also be worn. The most common diameters are 5/16", 3/8" and 7/16". Take a look at our eyebrow piercing page to help you determine the size range for most eyebrow piercings. 

It would help to know what you were pierced with in the first place so you know if you want to stay with that, or go larger or smaller. You can check with your piercer, they should be able to tell you what they pierced you with. It's also helpful to know what you already have, especially if it fits you well. Some people use a string, a ruler, or another piece of body jewelry as a "model" for their piercing to help them pick the right size. And sometimes you just have to give it your best guess. 

If you have not been pierced, your piercer will size you for the appropriate jewelry for you. Make sure you get the gauge and length information from the piercer so that when you go to buy jewelry, you know what to get. 

Take a look at our reference page for more information on how jewelry is measured. There is also information on sizing.

Choosing the right ring or labret depends on how thick your lip/mouth tissue is where the piercing is placed. It can vary quite a bit from person to person. Take a look at our lip and labret piercing page to help you determine the size range for most lip and labret piercings. A wide variety of rings and labrets are shown.

The first thing you would decide, with your piercer's help, would be what gauge (thickness of the labret shaft). 14g is common, but you can go with 16g or 18g, which are smaller. The length would then depend on how thick the lip/mouth tissue is where your piercing is placed. If you've already been pierced, ask your piercer what gauge and length they pierced you with. It's also helpful to know what you already have, especially if it fits you well. Some people use a string, a ruler, or another piece of body jewelry as a "model" for their piercing to help them pick the right size. And sometimes you just have to give it your best guess. 

If you have not been pierced, your piercer will size you for the appropriate jewelry for you. Make sure you get the gauge and length information from the piercer so that when you go to buy jewelry, you know what to get. 

Take a look at our reference page for more information on how jewelry is measured. There is also information on sizing.

You may also be interested in our Labrets, Lippy Loops & Liprets  page.

To choose the best size for yourself depends on a few things. First, which type of jewelry are you purchasing? Typically, you need captive bead rings a little bit bigger than barbells. Second, what is your anatomy? Is your nipple area narrow or wide? Third, it would help to know what you were pierced with in the first place so you know if you want to stay with that, or go larger or smaller. You can check with your piercer, they should be able to tell you what they pierced you with.

Take a look at our male and female nipple piercing pages to help you determine the size range for most nipple piercings. 

14g is the most common gauge, but you certainly can gauge up. The most common length for a barbell or diameter for a ring is 5/8”. The diameter of the ring should be at least 1/4" wider than the piercing. No more than 1/4 of the ring should be through the piercing. The ring should comfortably flip up and down. A ring which is too small in diameter will constrict the piercing and cause the piercing to migrate and scar. The length of the barbell should be 1/8" longer than the width of the piercing to accommodate swelling and potential enlargement of the nipple. The barbell balls should be small enough in diameter so that they do not create pressure against the areola which can cause the piercing to migrate.

It's helpful to know what you already have, especially if it fits you well. Some people use a string, a ruler, or another piece of body jewelry as a "model" for their piercing to help them pick the right size. And sometimes you just have to give it your best guess. 

If you have not been pierced, your piercer will size you for the appropriate jewelry for you. Make sure you get the gauge and length information from the piercer so that when you go to buy jewelry, you know what to get. 

Take a look at our reference page for more information on how jewelry is measured. There is also information on sizing.

Captive bead rings can be tricky! The bead is dimpled on each side and is held captive by the tension of the two ends of the ring. For small to medium gauge rings, you should just be able to release the ball by gently pulling the ring apart just a teeny bit. Larger gauge rings will take a bit more effort, and possibly ring opening pliers.

But be careful when you open rings because you don't want to bend the wire out of shape. Also, the beads will just pop out. Make sure your sink drain is closed!

To put the bead back in, just reverse the process, making sure the rings ends are seated in the bead dimples. A lot of people find the bead tweezers very helpful, especially on small and medium gauge rings as they have the smaller beads.

If you don't want to purchase tools, your piercer should be able to help you.

Segment rings can be tricky to open, especially large gauge segment rings. The segment portion of the ring has little "nubs" that fit into corresponding holes in the ring ends. Segment = male, ring ends = female. Segment rings are actually more difficult to open than captive bead rings because the ring must be opened a bit wider to allow the nubs to come out of the ring ends. You can see a photo of the segment ring parts here.

To open a segment ring, use your fingers or ring opening pliers to gently open the ring just enough for the segment to come free. For larger gauge rings, you probably will not be able to do it without ring opening pliers. We recommend you go to your piercer because they have the tools (so you will not have to purchase them) and they are more experienced at doing it. They may even need to use ring closing pliers to tighten the ring back up a bit. But... the MOST IMPORTANT thing, whether you buy your own tools or have the piercer do it, is to NOT SCRATCH THE RING! Segment rings are more costly than standard bead rings and are quite beautiful. It would be a shame to harm such a ring through carelessness or lack of knowledge. So use ample padding between the ring and the pliers or you will scratch the daylights out of it.

Also, do NOT, under any circumstances, use standard pliers. Use only ring opening pliers.

To put the segment back in, just reverse the process, making sure the segment nubs are seated correctly in the ring ends.

If you plan on changing your segment ring occasionally, you may wish to purchase tools.

If you don't want to purchase tools, but need additional help, your piercer should be able to help you.

Jewelry threading refers to where the threading is in relationship to the post and the end.

Internally Threaded Posts
Internally threaded posts have the threads on the INSIDE of the post. The ball has a threaded stud that goes inside the post. Internally threaded jewelry is superior to externally threaded jewelry. It provides greater comfort during insertion and cleanliness.

Externally Threaded Posts
Externally threaded posts have threads on the OUTSIDE of the post. The ball has the threading on the inside.

Threadless Posts
As the name implies, threadless jewelry is held together without threads. The end has a bendable wire which inserts into the post. A slight bend causes friction which holds the wire inside the post. Bending the wire more or less adjusts the tightness of the connection.

The Following Brands All Make Internally Threaded Body Jewelry:

Anatometal
Body Circle
Industrial Strength

The Following Brands Make Threadless Body Jewelry:

NeoMetal

The gauge (thickness of the jewelry) of Gorilla Glass brand body jewelry is measured in millimeters instead of the traditional gauges. The gauge choices we provide on our product pages are the nearest equivalents to the millimeter gauge. And the millimeter conversion shown next to the gauge choice on our product pages is the equivalent of that gauge not the actual millimeter size of the gorilla glass jewelry.

Also, please be aware that Gorilla Glass body jewelry is all hand made and slight variations in size are normal.

Use the following table to determine the actual millimeter gauge size of all Gorilla Glass brand body jewelry. Pay special attention to the 000 gauge and 7/16" gauge which appear to be the same millimeter size on our product pages, but are actually 10mm and 11mm:

Equivalent Gauge	Actual Gauge in Millimeters
18 gauge	1.1mm
16 gauge	1.3mm
14 gauge	1.6mm
12 gauge	2mm
10 gauge	2.5mm
8 gauge	3mm
6 gauge	4mm
4 gauge	5mm
2 gauge	6mm
0 gauge	8mm
00 gauge	9mm
000 gauge	10mm
7/16" gauge	11mm
1/2" gauge	12mm
9/16" gauge	14mm
5/8" gauge	16mm
3/4" gauge	19mm
7/8" gauge	22mm
1" gauge	25mm
1-1/8" gauge	29mm
1-1/4" gauge	32mm
1-3/8' gauge	35mm
1-1/2" gauge	38mm
1- 5/8" gauge	41mm
1-3/4" gauge	44mm
1- 7/8" gauge	48mm
2" gauge	51mm

When you select striped as a color choice for Industrial Strength brand jewelry, you must tell us in the order comments which two colors you would like for the stripes. There are specific combinations of wide stripe and narrow stripe to choose from. You must choose one of the combinations listed below. No other combinations are possible.

Wide Stripe / Narrow Stripe

Blurple / Copper Blurple / Dark Blue Blurple / Fuchsia Blurple / High Polish Blurple / Light Blue Blurple / Purple Blurple / Yellow Copper / High Polish Dark Blue / Copper Dark Blue / High Polish Dark Blue / Purple Fuchsia / Copper Fuchsia / Dark Blue Fuchsia / High Polish Fuchsia / Light Blue Fuchsia / Purple Fuchsia / Yellow Green / Blurple Green / Copper Green / Dark Blue Green / Fuchsia Green / High Polish Green / Light Blue Green / Purple Green / Teal Green / Yellow Light Blue / Copper Light Blue / Dark Blue Light Blue / High Polish Light Blue / Purple Purple / Copper Purple / High Polish Teal / Blurple Teal / Copper Teal / Dark Blue Teal / Fuchsia Teal / High Polish Teal / Light Blue Teal / Purple Teal / Yellow Yellow / Copper Yellow / Dark Blue Yellow / High Polish Yellow / Light Blue Yellow / Purple

You can earn points, which may be redeemed for store credit, by submitting product reviews and product photos!

You must be logged into your SteelNavel.com account to earn points.

Here's how it works:

• Click "My Account" which is at the upper right of every page.
• Log on to your account if you haven't already.
• Click any of your orders that have shipped. (All shipped orders qualify no matter how old they are, but the product does need to still be active.)
• Next to each item in your order you will see two "Submit" links, one for the photo and one for the review. This same spot will show you the status of your points for that item.

For every product review you submit you will receive 2 points. For each product photo you submit you will receive 6 points. Every 10 points can be redeemed for a $1.00 store credit.

Click on the My Account link and login if necessary. You will now see a link called Store Credits and Points.

That leads to a page called: "My Store Credits and Points".

On this page you can convert points, earned by submitting reviews and photos, into store credits.

You can then add store credits to your shopping cart to reduce your order sub total by the amount of the credit. You can use any number of store credits on one order.