Help Center


Order Questions
Do I need an account / login to place an order?
You do not need an account to place an order. You can check out as a guest. But as a guest, you would not have access to the following: your order history, saved payment methods, a wish list, or the accumulation of point for reviews and photos (coming soon).
I have a problem with my order. How do I change, cancel or return my order?
If you need to change or cancel anything on your order, contact us before we ship it. To report a problem with your order or start a return, contact us and we will be happy to assist you.
How do I use a wish list?
A wish list is a convenient way for you to keep track of products that you like, but are not ready to buy. Items from a wish list can be shared with others or added to the shopping cart.
How do I sign up for the newsletter?
Click Read More to sign up.
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Store Policies
Is safe and secure?
Yes. We stay current with all encryption and security technologies. On any website, look for the lock at the beginning of the URL.
What is the privacy policy?
Steel Navel is committed to ensuring that your privacy is protected.
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Payment Questions
My payment didn't go through. Why? What do I do?
Payment issues
What are all my payment options? ( Credit Card, PayPal )
You may pay for your order with the following payment methods using our secure server: Visa MasterCard Discover/Novus American Express PayPal We do not offer COD as a payment option.  You must pay for your order in full prior to it being...
How do I pay in U.S. funds?
If you do not live in the U.S., you can pay by credit card or PayPal. They will calculate the currency conversion for you automatically. Your statement will show your payment in your local currency.In order to convert the cost of our items into your...
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Shipment Questions
Shipping/Deliver: Are there COVID-19 shipping restrictions? ( International )
Both Australia and New Zealand are currently not accepting mail from the United States.
Shipping/Deliver: How do I get free or reduced shipping? ( U.S.A. & International )
Free or Discounted Shipping (First Class and Priority Mail only) USPS First Class: Free on order of $50. USPS Priority Mail: $3.95 on order of $50. Free on order of $100. USPS First Class International: $5 off on order of $50. $10 off on order...
Shipping/Deliver: How long will it take for my order to arrive? ( U.S.A. & International )
Orders for in stock items are generally shipped same or next business day. For pre-order items, you will receive an email with a scheduled shipping date. We will send you the package tracking number. When it reaches you will depend on the shipping...
Shipping/Deliver: Do you ship outside the U.S.? ( International )
We are located in the U.S. and can ship to most countries via U.S. Postal Service First Class International or USPS Priority Mail International. We can also ship to some countries via Fed Ex. Please contact us for additional details.NOTE: On...
Shipping/Deliver: What is the Steel Navel shipping policy? ( U.S.A. & International )
We ship using USPS, FedEx and UPS...
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What if I order the wrong thing? How do I return an item?
Your satisfaction is our top priority. If there is ever a problem with an order, we'll do our very best to remedy the situation. Aftercare products and body jewelry tools are NOT eligible for return. Returned items must be in their original, sealed...
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Piercing Information
APP: Suggested Aftercare for Body Piercings
Aftercare for body piercings
APP: Suggested Aftercare for Oral Piercings
Aftercare for oral piercings
APP: Stretching Your Piercing
Stretching your piercing
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How to Order Body Jewelry
How can I buy stuff at a discount ? ( Deals / Discount Code )
How do I get deals at Steel Navel?
How do I order navel jewelry?
Ordering navel jewelry
How do I order eyebrow jewelry?
Eyebrow piercings are typically pierced with captive bead rings, bent barbells, or straight barbells. Circular barbells may also be worn. For barbells, the most common gauges for eyebrow piercings are 18g and 16g, although 14g may also be worn. The most...
How do I order labret (lip) jewelry?
Choosing the right ring or labret depends on how thick your lip/mouth tissue is where the piercing is placed. It can vary quite a bit from person to person. Take a look at our lip and labret piercing page to help you determine the size range...
How do I order nipple jewelry?
To choose the best size for yourself depends on a few things. First, which type of jewelry are you purchasing? Typically, you need captive bead rings a little bit bigger than barbells. Second, what is your anatomy? Is your nipple area narrow or wide? ...
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Body Jewelry Basics
Measurement: How is body jewelry measured? Gauge and Size.
Please see our Gauge and Size Reference page for all the details.
Body Jewelry Materials and How to Care for Them
Learn about body jewelry materials and how to care for them
How does captive bead ring jewelry work?
Captive bead rings
How does segment ring jewelry work?
Segment rings
What is internal threading? What is external threading? What is threadless jewelry?
Internal vs. external threading and threadless
What is the actual gauge size of Gorilla Glass brand body jewelry
Gorilla Glass in mm vs. gauge
Measurement: O-rings
O-rings measure one gauge smaller than your jewelry.  For example, if you have 00g plugs, order 00g o-rings.  They will measure as 0g.  This sizing keeps the o-ring (and your jewelry!) in place.
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Newsletter Fashion Box