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How can I buy stuff at 15% off? |
The SteelNavel.com
Newsletter email (sent twice per month)
has the following benefits:
- Notifications of sales and discounts
- Notifications of new items and styles
- A chance to win one of eight $25.00 disounts good towards anything in our store.
We never sell or trade our mailing list because
we think SPAM stinks!
While you're waiting for your first newsletter you can read
all our past issues.
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How do I check the status of my order? |
First, CHECK YOUR EMAIL INBOX. Chances are we have already emailed you regarding your order status. If you selected a pre-order or out-of-stock item, we emailed you with an expected ship date. If your order was shipped, we emailed you the day it shipped with detailed shipping information.
If you can't find or didn't receive your email (Hotmail AND Road Runner users take note!), click the My Account link in the upper right of all our pages, click on your order number, and read the area called "Store Comments." All of the information regarding your order as described above will be listed there.
If you still require further assistance, email us but be aware that it will be one to two business days before you receive a response.
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What does quantity in stock mean? |
Quantity In Stock
The quantity in stock shown on our web site is the quantity available for
immediate shipping to you. An order of all in-stock items usually ships
within one to two business days. Unless a product is marked as discontinued, you
can always order a quantity larger than the in-stock quantity shown. In
this case, you will receive a back order notification email with a scheduled
ship date for your entire order. This is usually one to five weeks after
you place your order, depending on the manufacturer of the item(s).
Finding The Quantity in Stock
The quantity in stock and the price are displayed once you have made a
selection from each of the pull-down menus for attributes such as gauge, size
and color.
Pre-Order
Pre-order means the item you want will be ordered from the manufacturer once you
submit a paid order. Pre-order items usually ship within one to five weeks. See "Wait Times By Brand"
below for complete details by brand.
Custom Order
Custom Order means the item you want is NOT normally stocked. It will be ordered from the manufacturer once you
submit a paid order. Custom Order items usually ship within two to five weeks. Steel Skin brand items may take as long as ten weeks to ship. See "Wait Times By Brand"
below for complete details by brand.
Out of Stock
Out of Stock means the item you want is normally stocked but we are currently waiting for a new supply from the manufacturer or the product has been discontinued and the particular style you selected is no longer available. If the product has not been discontinued, you can still order as many as you like. Your order will either be filled when we receive our pending order from the manufacturer or, if you ordered more than we have on order with the manufacturer, we will place a special order with the factory for the quantity you ordered. See "Wait Times By Brand"
below for complete details by brand.
Wait Times By Brand
The wait time for Pre-Order/Out of Stock/Custom Order items varies by brand. A common item will ship
quickly from their stock while a highly customized or unusual size item will
need to be made specifically for your order. In rare instances there can be
additional delays caused by machine break downs, insufficient raw materials,
or what they send us doesn't meet our rigorous quality
assurance requirements and we must have them remake it. In all cases we
will keep you informed via email with a best estimate of when your order will
ship.
| Brand |
Minimum Wait |
Maximum Wait |
| Custom Steel |
Four Weeks |
Six Weeks |
| Steel Skin |
Two Weeks |
Ten Weeks |
| Tears Of The Moon |
One Week |
Four Weeks |
| All Other Brands |
Two Weeks |
Three Weeks |
Availability of In-Stock Items
On rare occasions our web site may indicate a product is in-stock when you place
your order but the product is actually out of stock. This can happen for
any number of reasons, but usually means another customer ordered that product
just prior to you and the in-stock numbers on the web site had not yet been
updated. In this case you will receive a back order notification email and
your entire order will usually ship within one to five weeks.
Free Shipping of Pre-Order/Out of Stock/Custom Order Items When Your Order Includes Both Pre-Order/Out of Stock/Custom Order and In Stock Items
As of 5/14/2007, due to the increase in USPS First Class shipping rates, we are no longer shipping in stock items now and shipping Pre-Order/Out of Stock/Custom Order items later at no charge. We will now ship your entire order once we receive all your Pre-Order/Out of Stock/Custom Order items. If you need some in stock items shipped immediately please create one order for in stock items and another order for your Pre-Order/Out of Stock/Custom Order items.
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How do I turn Session Cookies On? |
If you get a message while checking out that says your shopping cart is
empty, make sure that your browser is configured to accept 'session cookies'.
Follow these steps to configure Internet Explorer to accept 'session
cookies':
- From the Tools menu, select 'Internet Options...'.
- Click the Privacy tab.
- Click the Advanced button.
- Place a check mark next to: 'Override automatic cookie handling'
- Place a check mark next to: 'Always allow session cookies'
- Click the OK button twice to save your changes.
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What is a Card Security Code? |
The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit
card. It provides added security when you use your card on the Internet or over
the phone. The number appears only on the card itself, not on receipts or
statements.
We ask for the CSC when you enter your payment information. This helps ensure
that anyone placing an order with SteelNavel.com has the card in his or her
possession and is not using a stolen credit card number.
For Visa, MasterCard and Discover Cards
Turn the card over and look at the signature box. You will find either the
entire 16-digit credit card number or just the last 4 digits, followed by the
3-digit CSC.
For American Express Cards
The CSC is always located above the account number on the face of the card,
sometimes on the left side and sometimes on the right. Note: Some American
Express cards have a 4-digit number below the account number. This is not the
CSC.
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How do I turn on scripting in my browser? |
Some SteelNavel.com pages require that your browser allow the use of certain
programming scripts (or languages - like JavaScript). By disabling scripting in
your browser, you will not be able to view these pages properly, if at all.
In order to fix this problem, you can do the following:
- Click the Tools menu on your IE browser.
- Choose Internet Options.
- Click the Security tab.
- Click the Custom Level button.
- Scroll down to where it says 'Scripting' and make sure that the first
option: "Active Scripting" is either set to Enable or Prompt by clicking the
checkbox next to the option you prefer. (Choosing Prompt will offer you a
Windows message each time you enter a page that requires Active Scripting,
which you will need to respond to by either accepting or refusing to allow the
scripting each time.)
- Click OK to save your changes and close the window.
Now try accessing the SteelNavel.com site again.
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Can I pay for my order with a check or money order? |
Yes, we accept checks and money orders. For additional details
and our mailing address, you'll want to refer to our page on
payment methods.
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How do I pay in U.S. funds? |
If you do not live in the U.S., you can pay by credit card and the credit card company will calculate the currency conversion for you automatically. Your statement will show your payment in your local currency. Or, you may mail us a bank check or money order in U.S. funds.
In order to convert the cost of our items into your countrys currency, use
this
currency converter.
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How do I resubmit my credit card payment if it was declined? |
There are several reasons why your bank may have declined your payment; they include:
- Incorrectly entered credit card number
- Incorrectly entered credit card expiration date
- Incorrectly entered credit card verification number
- Insufficient remaining balance on your credit card
- Insufficient funds in your checking account (for debit or check cards)
Please resubmit payment for your order using the following instructions:
- Click the
My Account link in the upper right corner of any page on our site.
- Enter your email address and password to log on.
- Click on the link for the order that needs to be paid.
- Click the "Re-submit payment?" link.
- Correct your credit card information or enter information for a different
card if you believe the original card had insufficient funds.
- Click the Submit Secure Order button to submit your payment.
If your payment is accepted you will see a page that says "Thank you for your
order!"
If your payment is declined you will see a page that says your payment
was declined.
Your order will be shipped as soon as we receive your payment.
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How long will it take for my order to arrive? |
We ship U.S. orders via U.S. Postal Service Priority Mail which
they say averages two to four days to the lower 48 states. You will be sent a
shipping notification which will contain the U.S. Postal Service delivery
confirmation number with the link to their site so you can check on your
package, if you wish.
International orders are shipped via U.S. Postal Service
Priority Mail International, which averages one to two weeks.
Please read our Shipping
Policy for complete details.
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Can you ship to me if I don't live in the United States? |
We are located in the U.S. and can ship to any country via U.S. Postal Service Priority Mail International. We can also ship to some countries via Fed Ex. Please email us for additional details.
NOTE: On shipments outside the U.S., customs duties and taxes are not included in shipping rates and are the responsibility of the recipient. Many recipient countries charge import duties and/or import taxes. Please consult your local post office for details on what your government will charge you in import duties, import taxes, or other related fees.
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How do I care for silicone jewelry? |
- Wash eyelets with soap and water prior to first use.
- Autoclave jewelry if desired.
- Lubrication of both eyelet and piercing with body-friendly (e.g.
vitamin E, jojoba, olive oil, emu oil) prior to insertion or removal is
recommended.
- Kaos eyelets should not be used for stretching piercings!
- Kaos eyelets can be worn in cartilage but should not be used for
stretching it. If the flares become to tight, they can seal off the
piercing.
- Silicone is not compatible with Madacide, chemiclaves, or any other toxic
chemical exposure--it may retain minute amounts of the toxin.
- Handling with latex gloves may impart latex into the silicone, possible
permanently. This may cause potential problems for people with latex
sensitivity.
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How do I order navel jewelry? |
To choose the best size for yourself depends on a few things. First, which type
of jewelry are you purchasing? Typically, you need captive bead rings a little
bit bigger than bent barbells. Second, is your piercing shallow (not much skin
was taken for the piercing), medium, or deep (a larger pinch of skin was taken
for the piercing)? Third, what is your anatomy? Are you petite with a flat
tummy, larger framed but still with a flat tummy, or do you have a little extra
in the tummy area? Fourth, it would help to know what you were pierced with in
the first place so you know if you want to stay with that, or go larger or
smaller. You can check with your piercer, they should be able to tell you what
they pierced you with.
Take a look at our
navel piercing page to help you determine the size range for most navel
piercings. 14g is the most common gauge. The most common length for a barbell or
diameter for a ring is 7/16", but shallow piercings may require a 3/8" and deep
piercings may require a 1/2".
It's helpful to know what you already have, especially if it fits you well. Some
people use a string, a ruler, or another piece of body jewelry as a "model" for
their piercing to help them pick the right size. And sometimes you just have to
give it your best guess.
If you have not been pierced, your piercer will size you for the appropriate
jewelry for you. Make sure you get the gauge and length information from the
piercer so that when you go to buy jewelry, you know what to get.
Take a look at our reference
page for more information on how jewelry is measured. There is also
information on
sizing.
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How do I order eyebrow jewelry? |
Eyebrow piercings are typically pierced with captive bead rings, bent barbells,
or straight barbells. Circular barbells may also be worn. For barbells, the most
common gauges for eyebrow piercings are 18g and 16g, although 14g may also be
worn. The most common lengths for barbells are 5/16" and 3/8". For rings, the
most common gauges are 20g, 18g, and 16g, although 14g may also be worn. The
most common diameters are 5/16", 3/8" and 7/16". Take a look at our
eyebrow
piercing page to help you determine the size range for most eyebrow
piercings.
It would help to know what you were pierced with in the first place so you know
if you want to stay with that, or go larger or smaller. You can check with your
piercer, they should be able to tell you what they pierced you with. It's also
helpful to know what you already have, especially if it fits you well. Some
people use a string, a ruler, or another piece of body jewelry as a "model" for
their piercing to help them pick the right size. And sometimes you just have to
give it your best guess.
If you have not been pierced, your piercer will size you for the appropriate
jewelry for you. Make sure you get the gauge and length information from the
piercer so that when you go to buy jewelry, you know what to get.
Take a look at our reference
page for more information on how jewelry is measured. There is also
information on
sizing.
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How do I order labret (lip) jewelry? |
Choosing the right ring or labret depends on how thick your lip/mouth tissue is
where the piercing is placed. It can vary quite a bit from person to person.
Take a look at our
lip and
labret piercing page to help you determine the size range for most lip and
labret piercings. A wide variety of rings and labrets are shown.
The first thing you would decide, with your piercer's help, would be what gauge
(thickness of the labret shaft). 14g is common, but you can go with 16g or 18g,
which are smaller. The length would then depend on how thick the lip/mouth
tissue is where your piercing is placed. If you've already been pierced, ask
your piercer what gauge and length they pierced you with. It's also helpful to
know what you already have, especially if it fits you well. Some people use a
string, a ruler, or another piece of body jewelry as a "model" for their
piercing to help them pick the right size. And sometimes you just have to give
it your best guess.
If you have not been pierced, your piercer will size you for the appropriate
jewelry for you. Make sure you get the gauge and length information from the
piercer so that when you go to buy jewelry, you know what to get.
Take a look at our reference
page for more information on how jewelry is measured. There is also
information on
sizing.
You may also be interested in our
Labrets, Lippy Loops & Liprets page.
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How do I order nipple jewelry? |
To choose the best size for yourself depends on a few things. First, which type
of jewelry are you purchasing? Typically, you need captive bead rings a little
bit bigger than barbells. Second, what is your anatomy? Is your nipple area
narrow or wide? Third, it would help to know what you were pierced with in the
first place so you know if you want to stay with that, or go larger or smaller.
You can check with your piercer, they should be able to tell you what they
pierced you with.
Take a look at our
male and
female
nipple piercing pages to help you determine the size range for most nipple
piercings.
14g is the most common gauge, but you certainly can gauge up. The most common
length for a barbell or diameter for a ring is 5/8. The diameter of the ring
should be at least 1/4" wider than the piercing. No more than 1/4 of the ring
should be through the piercing. The ring should comfortably flip up and down. A
ring which is too small in diameter will constrict the piercing and cause the
piercing to migrate and scar. The length of the barbell should be 1/8" longer
than the width of the piercing to accommodate swelling and potential enlargement
of the nipple. The barbell balls should be small enough in diameter so that they
do not create pressure against the areola which can cause the piercing to
migrate.
It's helpful to know what you already have, especially if it fits you well. Some
people use a string, a ruler, or another piece of body jewelry as a "model" for
their piercing to help them pick the right size. And sometimes you just have to
give it your best guess.
If you have not been pierced, your piercer will size you for the appropriate
jewelry for you. Make sure you get the gauge and length information from the
piercer so that when you go to buy jewelry, you know what to get.
Take a look at our reference
page for more information on how jewelry is measured. There is also
information on
sizing.
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How do captive bead rings work? |
Captive bead rings can be tricky! The bead is dimpled on each
side and is held captive by the tension of the two ends of the ring. For small
to medium gauge rings, you should just be able to release the ball by gently
pulling the ring apart just a teeny bit. Larger gauge rings will take a bit more
effort, and possibly
ring opening pliers.
But be careful when you open rings because you don't want to bend the wire
out of shape. Also, the beads will just pop out. Make sure your sink drain is
closed!
To put the bead back in, just reverse the process, making sure the rings ends
are seated in the bead dimples. A lot of people find the
bead tweezers very helpful, especially on small and medium gauge rings as
they have the smaller beads.
If you don't want to purchase tools, your piercer should be able to help you.
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How do segment rings work? |
Segment rings can be tricky to open, especially large gauge segment rings. The
segment portion of the ring has little "nubs" that fit into corresponding holes
in the ring ends. Segment = male, ring ends = female. Segment rings are actually
more difficult to open than captive bead rings because the ring must be opened a
bit wider to allow the nubs to come out of the ring ends. You can see a photo of
the segment ring parts
here.
To open a segment ring, use your fingers or ring opening pliers to gently open the ring just enough for the segment to come
free. For larger gauge rings, you probably will not be able to do it without ring opening pliers. We recommend you go to your piercer because they have the tools (so you will not have to purchase them) and they are more experienced at doing it. They may even need to use ring closing pliers to tighten the ring back up a bit. But... the MOST IMPORTANT thing, whether you buy your own tools or have the piercer do it, is to NOT SCRATCH THE RING! Segment rings are more costly than standard bead rings and are quite beautiful. It would be a shame to harm such a ring through carelessness or lack of knowledge. So use ample padding between the ring and the pliers or you will scratch the daylights out of it.
Also, do NOT, under any circumstances, use standard pliers. Use only ring opening pliers.
To put the segment back in, just reverse the process, making sure the segment nubs are seated correctly in the ring ends.
If you plan on changing your segment ring occasionally, you may wish to
purchase tools.
If you don't want to purchase tools, but need additional help, your piercer should be able to help you.
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What is external threading? What is internal threading? |
Externally threaded barbells have threads on the OUTSIDE of the barbell. So the ball has the threading on the inside. Most small gauge and most medium gauge jewelry is externally threaded. Internally threaded barbells have the threads on the INSIDE of the barbell. So the ball has a threaded stud that goes inside the barbell. When you start moving into the bigger gauge barbells, internal threading provides greater comfort and cleanliness. Take a look at threading styles here:
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What is the actual gauge size of Gorilla Glass brand body jewelry |
The gauge (thickness of the jewelry) of Gorilla Glass brand body jewelry is measured in millimeters instead of the traditional gauges. The gauge choices we provide on our product pages are the nearest equivalents to the millimeter gauge. And the millimeter conversion shown next to the gauge choice on our product pages is the equivalent of that gauge not the actual millimeter size of the gorilla glass jewelry.
Also, please be aware that Gorilla Glass body jewelry is all hand made and slight variations in size are normal.
Use the following table to determine the actual millimeter gauge size of all Gorilla Glass brand body jewelry. Pay special attention to the 000 gauge and 7/16" gauge which appear to be the same millimeter size on our product pages, but are actually 10mm and 11mm:
| Equivalent Gauge |
Actual Gauge in Millimeters |
| 18 gauge |
1mm |
| 16 gauge |
1.3mm |
| 14 gauge |
1.6mm |
| 12 gauge |
2mm |
| 10 gauge |
2.5mm |
| 8 gauge |
3mm |
| 6 gauge |
4mm |
| 4 gauge |
5mm |
| 2 gauge |
6mm |
| 0 gauge |
8mm |
| 00 gauge |
9mm |
| 000 gauge |
10mm |
| 7/16" gauge |
11mm |
| 1/2" gauge |
12mm |
| 9/16" gauge |
14mm |
| 5/8" gauge |
16mm |
| 3/4" gauge |
19mm |
| 7/8" gauge |
22mm |
| 1" gauge |
25mm |
| 1-1/8" gauge |
29mm |
| 1-1/4" gauge |
32mm |
| 1-3/8' gauge |
35mm |
| 1-1/2" gauge |
38mm |
| 1- 5/8" gauge |
41mm |
| 1-3/4" gauge |
44mm |
| 1- 7/8" gauge |
48mm |
| 2" gauge |
51mm |
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What are the titanium striping choices for Industrial Strength brand jewelry? |
When you select striped as a color choice for Industrial Strength brand jewelry, you must tell us in the order comments which two colors you would like for the stripes. There are specific combinations of wide stripe and narrow stripe to choose from. You must choose one of the combinations listed below. No other combinations are possible.
Wide Stripe /
Narrow Stripe |
Wide Stripe /
Narrow Stripe |
Wide Stripe /
Narrow Stripe |
Blurple / Copper
Blurple / Dark Blue
Blurple / Fuchsia
Blurple / High Polish
Blurple / Light Blue
Blurple / Purple
Blurple / Yellow
Copper / High Polish
Dark Blue / Copper
Dark Blue / High Polish
Dark Blue / Purple
Fuchsia / Copper
Fuchsia / Dark Blue
Fuchsia / High Polish
Fuchsia / Light Blue |
Fuchsia / Purple
Fuchsia / Yellow
Green / Blurple
Green / Copper
Green / Dark Blue
Green / Fuchsia
Green / High Polish
Green / Light Blue
Green / Purple
Green / Teal
Green / Yellow
Light Blue / Copper
Light Blue / Dark Blue
Light Blue / High Polish
Light Blue / Purple
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Purple / Copper
Purple / High Polish
Teal / Blurple
Teal / Copper
Teal / Dark Blue
Teal / Fuchsia
Teal / High Polish
Teal / Light Blue
Teal / Purple
Teal / Yellow
Yellow / Copper
Yellow / Dark Blue
Yellow / High Polish
Yellow / Light Blue
Yellow / Purple |
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