"Thanks so much! My order arrived today. The service/delivery was speedy, and my order is perfect. I love your site! Awesome selection, and so easy to browse through and find what I want. There are lots of places around where I could go to to buy body jewelry, but the prices are ridiculous, especially for someone who is in the process of stretching, and will only need some of the pieces for short term. I look forward to shopping with you (often!) again, and will definitely be recommending you to my pierced friends and relatives.
Off to plot my next purchase - mwahaha
You guys rock!"
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- V. , Olympia , WA - 4/10/2008
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"I want to tell you that I received my order today, and that everything is ok, absolutely perfect! I was afraid that the order was lost in the way to Brasil, but nothing went wrong, and I'm very happy now. The Industrial Strength jewelry is even more beautiful than in the photos, the colors are amazing. Thank you very very much!
Beatriz, Brasil
PS: Sorry for my bad english"
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- Beatriz Ribeiro do Amaral , Santa Catarina , Brazil - 3/24/2008
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"John!
I've got to write to tell you how incredibly pleased I've been with your merchandise, quality, excellent customer service, efficiency, and mailing speed. How do you do it? My association with Steel Navel began last fall when I was researching getting a PA. When I finally approached my local piercer, he told me that I'd have to wait a week until he had my choice of jewelry in stock. Needless to say, I surfed the web, found you guys, placed my order, and had the items before my piercer could - and he was not happy to lose a sale, and I was not unhappy to have saved a bundle on his high-end mark-up. As you can see, I'm graduating in gauge, so don't be surprised when I order a 4g circular barbell in the near future!
Thanks for really being there for your customers - you make the process as much of a pleasure as the aftermath! Your customers, and particularly your prospective and first-time customers, should know exactly what great, quality products and services you provide. I know I feel lucky to have found you!
Franz Helmke"
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- Franz Helmke , Bronx , NY - 3/13/2008
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"I had done quite a bit of research online for body jewelry, as my sister and I had recently gotten our navels pierced and didn't own any jewelry. I decided to give Steel Navel a try, and am really glad I did. I have made several purchases for myself and my sister, and have loved everything. Industrial Strength is great...I'm having trouble making myself buy anything else now. Also, your customer service is great, I had an order placed, and decided the bar was going to be too big, and you just deleted it from my order and credit card before the shipment went out, so I didn't have the hassle of mailing back a returned item. I truly believe you sell quality jewelry, and at affordable prices. Thanks for everything,
Penny"
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- Penny Yantis , Greentop , MO - 3/7/2008
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"Wow! This is the first time I've ever ordered from you guys -- you guys are AMAZING! Best sellers on the internet, for sure! I'll recommend you to everyone! Thanks, John!!!
-Adrienne"
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- Adrienne Canzolino , Elmhurst , IL - 2/27/2008
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"I just got my order from you guys and everything is as ordered. An Ind. Stregth Int. threaded curved BB with some misc. ball ends to try. This I.S. stuff is nice. My first experience with Steel Navel has been great. I ordered on Friday, got the shipping notice soon after the same day, and I got the goods today, Tuesday. I bet it would've gotten here on Sunday or Monday if not for the holiday/weekend! The jewelry was packaged nice with a "double check your order-double packaging" with return policy and instructions just in case. Not needed. The jewelry is really nice. I looked for scratches, sharp edges, or burrs and nothing. High polish and rounded edges. I'm going to have fun tonight afer work when the kids go to sleep! Finally some quality jewelry. Can't go back to junk now.
Thanks Steel Navel,
Jason"
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- Jason Kobata , Sarasota , FL - 2/19/2008
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"Damn! Thanks John for the quick response as I'm sure you're busy. BTW, Your website is pretty nice. Extensive selection, easy navigation and the customization options are great. This jewelry stuff can be a little trial and error sometimes. Getting a bunch of stuff at good prices all at once to save shipping and increasing the chance of successes is awesome. Great buying experience so far with Steel Navel. I'll be back when it's time to stretch!
I actually had been considering another large site that is pretty well known but had hesitated to order from them. While their selecton was not bad, I was having a lot of problems trying to get exactly what I wanted without a lot of hassle. Their website was not organized very well and seemed somewhat limiting without a lot of back and forth emails and such. I like how Steel Navel has the many sort options for finding what you're looking for. The "show stock" feature is very nice too. I just printed it out, scanned down and found what I wanted, then went back and got a bunce of accessory ends to try with my base piece. The almost instant feedback for my inquiries AND my order made me comfortable I had made the right choice.
Peace,
Jason"
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- Jason Kobata , Sarasota , FL - 2/15/2008
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"To the entire staff at SteelNavel,
I just wanted to thank the entire staff at SteelNavel for the excellent job you all do there! I had made a decent sized purchase months ago and never opened one of the Eyelets that I purchased because my lobe wasn't stretched to the size Eyelet I had ordered yet. When I finally reached my stretch goal I opened an Industrial Strength 6ga Eyelet and noticed that there was a tear in one of the flares and contacted your company to let your staff know about it right away. The customer service representitive that I spoke with took care of the problem immediately and I recieved a brand new Eyelet, free of charge, in 2 business days due to the defect that was found. Thanks so much for everything you all do there to keep your customers happy! Keep up the great work and I'll be placing another order with your company today right after I'm done with this email. Thanks again for everything! It's greatly appreciated!!!
Sincerely,
Charles Medeiros Jr.
P.S. Please tell everyone at SteelNavel to have a great day! You guys/gals rock!!!"
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- Charles Medeiros Jr. , Westfield , MA - 1/23/2008
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"Thanks so much! This is probably the nicest and most helpful internet service I've ever got! I can't wait for the plugs and thank you again! Happy MTKJ Day!
Josh"
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- Josh , , - 1/21/2008
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"Thanks for pulling so many strings for me, and getting back to me so fast! You guys are amazing. Ive been out of town- but will try and get my order in asap.
Thanks again!
Best
Carey"
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- Carey Richards , Chicago , IL - 1/19/2008
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"By the way, I have to say I think your site is great, not just in terms of jewelry selection, but in how well organized it is. I really like being able to see what is in-stock before I order, and that's a feature much appreciated."
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- Mary Beth Willard , New Haven , CT - 1/18/2008
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"Many thanks Lenore to you and your team. Your service is excellent. I'll be glad to spread the word to my friends. Please do use my comments as you all work so hard and only hear them occassionally. Trust me - I know. Being in the service industry is difficult at times but rewarding when everyone on your team shares in the common goal of striving for excellence. Bravo to you all. Be well - Craig"
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- Craig Bunker , New York , NY - 1/14/2008
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"Thanks for the info on how often you stock up on Gorilla Glass. I seriously love their stuff and like I said before you have the best selection.
I cannot wait for my new ones to come. I got to 1/2" pretty quick, only took about 2 months from straight up new piercings (20g) cause my lobes healed really quick. No blowouts or anything bad. I wish I would have known about the site sooner because of how much I spent to get new sizes from places like Hot Topic in the mall (there are like no local body jewelry shops out here sadly). Keep up the good work n all and I'll keep buying the good stuff from Steel Navel. Thanks!"
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- Jason Schaefer , Lombard , IL - 1/3/2008
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"Hi
The threaded ball I ordered arrived today. I want to thank you again for the EXCELLENT service.
Merry Christmas to All
Juanita Hobson"
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- Juanita Hobson , Chino , CA - 12/12/2007
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"Good Morning,
Just a note to let you know that my package arrived and I am very pleased with your products and customer service. It is a pleasure to deal with people who are concerned not only about making money, we all like our money, but making their customers HAPPY too. It has been a pleasure to do business with you and I plan on making purchases in the future. Have a Happy Holiday Season.
Mertise Wolfe"
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- Mertise Wolfe , Kunkletown , PA - 12/11/2007
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"great got my package way before the expected date will definitely do more business in the near future wit you thanks again"
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- Guillermo Pantoja , Delano , CA - 12/9/2007
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"You guys rock! If only my Land's End order had gone as well--it was ordered the same day as this one was, it was in stock and shipped UPS, and I still haven't received it. I think you guys will win this race!
I got the jewelry today! It's really radical. I can't wait for the weekend!
Dennis"
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- Dennis Hobb , Washington , DC - 12/1/2007
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"Everyone should know how great you guys are! I know how it is to run a business and like I said before, it's always easy for people to criticize but they just don't think what a kind word might just do for someone's day!!
By the way, I sent that email before I received my products which turned out to be even BETTER than the pics!! We are just tickled pink! (and every other color :) I can't wait to get pierced this weekend and my hubby can't wait to stretch his ears up a size! We are definitely going to be return customers!
Thanks again and have a great holiday season!
Lisa"
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- Lisa Villarreal , Lowell , IN - 11/29/2007
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"Thank you so much for your email. All of you at steel have been so very helpful. I ran into problems with my paypal and it was taken care of by"steel" by the very next day. You (John) also quickly assured me everything was on track with it.
As far as your site, It was wonderful. I filled out a survey afterward with biz-rate, and had to give your site, the highest score. Not only was it very easy to navigate, the prices were all displayed, it was easy to read, easy to order, etc.
Not only will I definatly order from you again, but have recommended it to others. I am very pleased with the ease of ordering and hopefully the products will be just as exceptional.
Sincerely,
Nancy Clarke"
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- Nancy Clark , Wilkes Barre , PA - 11/28/2007
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"Hello,
On Sunday, November 25th I placed an order.
I just wanted to email you today to tell you what a GREAT JOB you all do!!
I know people are quick to complain but I believe that we all should be just as quick to compliment! (the world would be a better place, don't you think?)
So, I just wanted to give you a great big KUDOS for the speedy and excellent service that we have received! I just checked with the post office and our package is arriving today....Wednesday!
Three days from order placement to delivery?!! And, it's the holiday season??!!! WOW!!!
I shouldn't be so surprised because my friend orders from you all the time and raves too but none the less, I think it's great.
Thanks for being a great company and we will be back for more!!!
Merry Christmas,
Lisa and Joe Villarreal"
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- Lisa and Joe Villarreal , Lowell , IN - 11/28/2007
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"Cheers guys!
Package arrived! ...SOONER
And...well...today is the 15th, wich means that the U.S. Postal Service - First Class International, took only 4 active days to ship it to Portugal. I am really impressed!
By the way...thanks for your excelent products and specially the prices.
Most luck, thanks and appreciation from a happy costumer!
Libelinha !!"
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- Libelinha , Coimbra , Portugal - 11/15/2007
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"Thank you soooo much!!! Hopefully I'll get them pretty quick seeing as how I'm in Washington. You guys had exactly what I was looking for, for a great price, and dude, your customer service is awesome. Thanks again."
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- Molly Larpenteur , Everett , WA - 11/2/2007
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"Dear Lenore,
Wow!! It is comforting to know that there are still places that put customer satisfaction as a high priority. I am just a working man, and you have gone far beyond the call of duty to take care of me and my needs, and for that I thank you so very much. You have ensured that all of my future purchases will be with you and your company.
Yours truely,
Bryan Kirkhart"
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- Bryan Kirkhart , Oskaloosa , IA - 10/27/2007
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"My friends and I were amazed at your quality of service and quick delivery! We ordered three different items for three different people. All love and are already wearing their jewelry. We ordered Thursday and the package arrived Saturday! You now have three returning customers for life! WE ARE IMPRESSED!
A, M, S, Portland, Oregon"
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- Sarah Goughnour , Portland , OR - 10/22/2007
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"Your company carries only the highest quality jewelry, your selection is great and your staff is awsome! I've bought alot of body jewelry over the years and your site beats any site or store that I've ever purchased from. As far as using my remarks for your, "...customer feedback page.", you're more than welcome to use any quotes or remarks I've made in these emails.
Sincerely,
C."
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- C. , , - 10/4/2007
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"I just wanted to thank you and your company for keeping me up to date on my order! I knew one of the items was on back order and MOST internet body jewelry companies leave it at that and don't send emails letting you know expected dates and keeping their customers well abreast on their back ordered items. Thanks again for everything and ALL of my body jewelry needs will be bought through your site in the future!!! You're quality, selection and staff are the best I've dealt with so far and I USE to get all my merchandise from TongueStud until I found your company. Thanks again for everything and keep up the great work! I'll be placing another order with your company in Sept.!!!!
Sincerely,
C."
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- C. , , - 10/3/2007
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"SteelNavel.com has the best level of customer service I have ever encountered. I could not be more impressed. I ordered just one piece of jewelry, on a Friday afternoon, and it arrived on a Monday. You've won a customer for life. I will recommend SteelNavel.com to anyone and everyone.
My less-than-ten-dollar order was treated as if it were an overnight-shipped $1000 order."
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- Guy Vial , Slidell , LA - 9/27/2007
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"I was actually a first time buyer and now I'm definately a very happy returning customer! The eyebrow ring was exactly as I'd hoped for and the jewels are beautiful! I received a very high quality product. The shipping was excellent! Never have I received an item from an onine company so fast! Thank you for being such a wonderful company that offers a wide variety of products at wonderful prices with great service. :) I will definately be shopping here from now on. :)
~Guinevere"
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- Guinevere Gonzalez , Austin , TX - 9/13/2007
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"Saturday's mail brought the replacement container of soap my way. Again, I cannot thank you enough for the professional and expedient manner in which you have taken care of my situation over here. GREAT CUSTOMER SERVICE there!!! CUDOS!!!
Sincerely,
Gary Young"
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- Gary Young , Fort Lauderdale , FL - 8/12/2007
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"Hi!
Yeah I got the stuff today. :D It didn`t end up in the mailbox but on the floor underneath, so I got it. Thank you so much for a superfast deal, great jewelry and piercing soap, and for answering my question so fast! Very very good site, I will be back and shop for sure! :)
Thanks!
Andrea"
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- Andrea Hermansson , Vasteras , Vastmanland, Sweden - 8/1/2007
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"Hi! I just wanted to drop y'all a note to tell you that the fixed ball ring is PERFECT and immaculate and I will be sending all of my pierc-ed friends your way!
Cara"
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- Cara Kelley , Pittsburgh , PA - 7/16/2007
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"Wow, you guys are great! Thank you so much. I thought this was going to be a pain. I really appreciate it! That's what I call customer service! I got my order and it's perfect! You guys are the best! Thank you so much!
Sandi"
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- Sandi Rarick-Wallace , Phoenix , AZ - 7/5/2007
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"Thanks John.
It has been really good working with you. Customer service people usually just piss me off, but you really know what you are doing! I wish I could give you a raise.
Patrick O'Brien"
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- Patrick O'Brien , Ofallon , MO - 6/25/2007
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"This is christopher again,
I recieved my jewelry yesterday ( earlier than I expected ) and it is absolutely perfect. Exactly what I ordered, shipped to me most expiditiously, with jaw dropping customer service. Thank you SO MUCH, to everyone at Steel Navel. Your services are unmatched. Bravo to you all !!"
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- Christopher Gilgour , Pittsburgh , PA - 6/19/2007
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"Wow, John.
Shipping today? that in istelf is amazing. Thank you so much for taking individual care with your customers. This quality of service is rarely found in american culture these days. I really appreciate the reply and unmatched service. I will definately return for my next jewelry purchase!! Bravo to you and your staff, I wish you all the best!!
Sincerely,
Christopher Ryan Gilgour
God bless, have a great day! Dont forget to smile! :)"
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- Christopher Gilgour , Pittsburgh , PA - 6/14/2007
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"Yes you can usse my comments!! You guys rock! My husband was so pleased. It's horrible to get something as sensitive as your nipples pierced and becuase you cannot find a correct gauge have to give them up. I was very impressed with your products and will be shopping with you exclusively from now on."
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- Cassandra West , Huntsville , AL - 6/9/2007
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"I wanted to thank-you for your great products. It is impossible to find anything except your "standard" 14 and 16g captive rings and barbells where I live. you have a great selection and carry a huge variety of gauges also. Thank you so much- I'd almost just decided to let my piercings close up when I found your website- now I'll only shop here for my supplies. THANKS!!"
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- Cassandra West , Huntsville , AL - 6/8/2007
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"Hi, just wanted to let you know I received it yesterday. As always, your product looks even better in person than it does online. Thanks again for carrying such great products at affordable prices. Keep up the good work.
Jen"
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- Jennifer Hawley , Monrovia , MD - 6/6/2007
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"Steel Navel,
I received the captive bead ring I ordered from your company and immediately put it through my Prince Albert piercing. It fits wonderfully (2G 5/8") and looks great.
Thank you for the great product and excellent service."
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- J , Withheld , - 5/24/2007
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"This is a great site. I switched over to this from another site last summer and have been a faithful customer ever since. This site has more than I'd ever need, and there's always something I can afford even though I'm a poor college student! I have 10-gauge lobes now, two lip piercings, and a nipple piercing, and you have supplied me with everything I needed along the way. And everything gets delivered so fast, without insane shipping charges! Thanks so much for providing fast service and great products at good prices!
- Hannah Rogak"
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- Hannah Rogak , Evanston , IL - 4/22/2007
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"I do hope you all get thumbs up on a regular basis. I’ve been so satisfied with your service, inventory, and great website!
Take care,
Kris"
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- Kristen Menn , Woodland , WA - 4/20/2007
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"Thank you so much for all the updates on my preorder. Wonderful surprise when the captive rings came in early. The jewelry, as always, is stunning and selection is huge.
Susan Baxter"
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- Susan Baxter , Fort Worth , TX - 4/16/2007
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"I just received the 6 and 8 guage earrings I ordered and I love them. Delivery was super quick. I've already got them in my ears and they're perfect. I've purchased several other earrings from you guys and have been pleased with them all. Keep up the good work. I will be buying more in the future.
Thanks again,
Tim Anthony"
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- Tim Anthony , North Little Rock , AR - 3/15/2007
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"Thanks for the super-fast shipping. I got my order yesterday already. This is one of the reasons I stick with you guys.:)
-Laura"
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- Laura Mcmillian , West Hollywood , CA - 2/18/2007
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"hi, i just sent you guys an email because i had a question about my order, but right after i sent the email i called your number (i know, i'm impatient), and a very nice lady helped me out and answered my questions. so please disregard my earlier email, and thanks for your help. keep up the good work guys, i'm sure i'll order more stuff from ya'll in the future. i was ordering all my jewelry from tribalectic.com, and they're really good and everything, but there's no way of knowing what's in-stock or out-of-stock when you place an order, so i would order something and ALWAYS end up waiting a few weeks because at least one or two of my pieces would be on backorder. and i really like that you guys let the customer know BEFORE they place an order if something is on backorder. you know, i sort of stumbled across your website (i did a search for "gorilla glass" i think), but i'm glad i did. anyway, now i'm rambling so i gotta go. friday's payday so i'm sure i'll be back. bye!
-dustin"
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- Dustin Diaz , Colleyville , TX - 2/12/2007
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"Wow, you guys are awesome. I am fine with just getting it all at once so it stays together and is easier for you guys. I really appreciate the response, and will look forward to getting everything together. I haven't even gotten my stuff yet, and I'm gonna reccommend you to friends."
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- Donald Darnell , Albuquerque , NM - 2/12/2007
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"Hi!
I just received my gorgeous new barbell today and I wanted to let you guys know how totally thrilled I am with it! I was also impressed at how quickly it got here considering it was a pre-order item. My VCH has never looked better (or more glitzy!). I can't wait to buy more!"
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- E , Withheld , Canada - 2/7/2007
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"I have to say I consistantly love you guys. I have ordered from you everytime I have purchased earrings to gauge up my piercins from a tiny unused lobe to now a 6 gauge circle!
I love how fast everything is. Lenore from Customer Service is not only the best but I consider her a friend!
I just got my most recent order of Silicone Eyelets and not only did they go in without a hitch but I love them so much I can't wait until I get to 4 gauge and have the silicone to alternate with the glass (all from steel navel!)
And your philanthropy is great. I asked for a t-shirt for our fundraiser for animals and got an astounding "ABSOLTELY!" and had the shirt within days!
You guys are great and I reccomend you to all my friends. Thanks for everything.
Sincerely,
Joy E.C. Manlove
Kind Outreach and Humane Education Project"
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- Joy E.C. Manlove , Syracuse , NY - 1/26/2007
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"I just wanted to let you know that I received the items yesterday (1-22-07). They were in perfect condition and I was very happy with how prompt your email's were and how quickly the item's were shipped. Thank you for making my experience with your site a good one. I will be sure you check your site first for any of my future piercing needs.
Nicole"
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- Nicole Holden , Hilton , NY - 1/23/2007
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"Thanks! I muyst say I'm consistently happy with your company -- customer service is top notch and selection is geat (and improving all the time!). I've ordered from other places that carry similar goods and not had as good luck. My only complaint is shipping time on pre-order items -- but i realize that it's due to when the manu can get you the items and is the same everywhere. Keep up the good work.
-- cody"
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- Cody McCloy , Atlanta , GA - 1/9/2007
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"I received my order today. They are perfect. Thank you for offering such a large assortment of retail choices. Your products and service are awesome!
Feather
P.S. Getting lots of good feedback on my new jewelry."
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- Feather , San Antonio , TX - 12/19/2006
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"John, Thanks so very much. You guys are really great. We have ordered from you in the past and the quality of both the products and your service is top notch. Good service is the hallmark of a well manged organization and for that, we will continue to be loyal customers.
Take care and have a wonderful holiday!!
Pat"
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- Pat Johnson , Bethlehem , PA - 12/12/2006
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"I recently received my order-- not my first with you either, and you continue to be prompt, helpful and the quality of your products has been excellent!
I love my new jewellery-- the information you detail about each product really lets me get exactly what I need and am looking for, and your selection is quite amazing! You've earned my loyalty and my endorsement.
Cheers!
Dena"
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- Dena Annand , Calgary , Alberta, Canada - 12/8/2006
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"Thank you so much for your assistance I honestly appreciate it. Im actually surprise and impressed at how fast steel navel's feed back was and how personal it felt communicating with yall. Everything nowadays is so technical, and is done by machines. I appreciate a kind company that seems to care about their customers. Thank you so much for your time and help.
Sincerely,
Candice Forbes"
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- Candice Forbes , Atlanta , GA - 12/6/2006
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"Thank you, SteelNavel has always been very prompt with orders and customer service concerns. Always a pleasure.
Thanks again,
Steven Knuckles"
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- Steven Knuckles , Manchester , KY - 11/21/2006
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"Hi John,
Excellent! Thank you so much. You guys have been absolutely great with both of
my orders. I am just thrilled at the attention to detail you guys have. The customer service is top notch and right on par with the ease of browsing and ordering products. Thanks again for everything. I will be back soon for more. You have my future business. Thank you!
Regards,
Jared"
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- Jared Kampel , Forestville , CA - 11/20/2006
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"You guys rock! I love the earrings! Thank you so much for the impeccable customer service- I'll definately shop w/ you again!
Annie Robinson"
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- Annie Robinson , Carmichael , CA - 11/18/2006
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"Jon,
I just want to say thank you so much for your due diligence in making the fix quick and painless!!! You rock!!! Thank you so much, again, for your help!!
By all means, use my comments for your website!! You guys made my ordering mishap go away quickly and I even received my order today in the mail!! Eeeeeeeexcelent!!!
Eric Freeberg"
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- Eric Freeberg , Farmington , MN - 10/3/2006
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"hiya lenore,
i got the message that my order had been shipped. thanks for following through n' sending it off so quick-like! i'm kinda living in the stix right now, and it's been awhile since i could just "go downtown" and treat myself to some new body candy...so i'm *eagerly* awaiting this package! i appreciate your attention to customer service, and steel navel's reasonable pricing, and will definitely shop through your site again.
cheerz,
tracy"
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- Tracy McKee , Creston , British Columbia, Canada - 9/28/2006
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"What is in your water ???!!!??? "... it just seemed like the right thing to do."
wow. Aren't you an obediant & faceless robot member of 'the corporate team' trying to run a brutal, and freakishly profitable (in the short term) business, or are you... a human being!?
In seriousness, yours is a right decent firm. I commend you for it. I searched long through lots of garbage-and-flash-only pierce websites before I found yours - with pretty jingly bits, AND serious heavier-gauge stainless at good prices. Perhaps even more surprising in this day of widespread internet shopping, your shipping fees actually reflect reality, rather than being artificially jacked-up to become an additional 'profit center'.
Way to go!
Thanks."
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- Jonathan Jay , Kauai , HI - 9/8/2006
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"Thank You!!!
You guys are awsome. You sent the right product and it was quick!!! Love your service. Thank You!!! I would definitely recommend you to my friends."
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- Marilyn Nemeth , Campbell , CA - 8/24/2006
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"Thank you for your assistance, it is much appreciated. Its good to see a service department that matches the quality of a web page. Thank you again."
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- Matthew Beatty , National Park , NJ - 8/23/2006
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"John/Lenore
Thanks so much for following up. I wanted to send a note to comment on the positive experience I have had in ordering from your organization. It's not often that people take the time to provide positive feedback. Working in a customer service setting myself, I try to take the time to note when I feel people/companies are doing a good job. I am extremely satisfied with the level of service I have received. From the prompt fulfillment of my order (shipped in stock items within 24 hours of ordering) to the follow up handling of an out of stock item, I will certainly use your service again and will highly recommend your organization to others.
Thanks again,
Karen"
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- Karen Ford , Burlington , MA - 8/23/2006
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"Hey folks! I bought Wearable Stretching tapers for both my ears from size 10g-2g on July 28th and received Aug 3 to CANADA. I am so impressed! The quality of my items as well as the comfort and ease to stretch was like seriously nothing and honestlty took 1 second per ear.
I will be sending your website to all my friends to advertise on the quality and speepy service. Unbelievable!
Thank you and believe me I will only be buying my merchandise from you!"
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- Sara duLion Manoll , Cornwall , Ontario, Canada - 8/3/2006
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"This was my 12th time ordering from you folks since becoming a customer in February 2005, and I wanted to thank you yet again for everything. Among body jewelry sites, yours is one of the easiest to navigate, your customer service is a pleasure (both by telephone and live chat), and my orders have always arrived very quickly (my most recent order, delivered by priority mail, arrived in two days!). I'm also very happy that you carry a large selection of items in smaller gauges (8g and smaller). A lot of other places' selection of smaller jewelry is quite limited - but I've nearly always found what I've needed."
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- Christina Pitts , Terre Haute , IN - 8/2/2006
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"Hey,
Thanks again. I can never find acrylic barbells anywhere. The price is just right as well. I remember paying at least twenty for twelve gauges. Either way you guys are the shit so keep up the good work.
It would be rad if you put me on the customer comment page! It is most def okay with me. Let me know if there is anything else I can do. Great businesses are hard to come buy these days. Thanks again.
Sincerely,
One stoked ass customer, Carl Voorhees"
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- Carl Voorhees , Denver , CO - 8/2/2006
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"Hi!
I just received my order from steelnavel.com today. The navel rings I ordered are beautiful and good quality. I am so excited that I received them so quickly!! Thank you for your excellent service. I have already told two people about your website. I am sure I will be ordering more from you! Thanks again for
the excellent products and service!!
Laura"
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- Laura Wiles , Winston-Salem , NC - 7/24/2006
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"Hi,
I am so impressed with this company, that I wanted to take the time to offer some gratitude. I placed an order last Thursday, it was shipped on Friday, and received my package on Saturday. I am amazed with everything, the quality of the product, the super fast shipping, and the wide selection offered on your website. I am a first-time customer, and now a loyal one for all my bod-mod needs. My navel, tragus, lobes, and industrial are lookin' great!!. Thanks so much and keep up the great work and prices!!! Everyone out there should know how great this company is!!!
Nicole"
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- Nicole Alicante , Hacienda Heights , CA - 7/23/2006
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"Hello!
I wanted to let you know that I received my order yesterday and I am very pleased with the service from Steel Navel. I got my first piercing 13 years ago and I've bought jewelery from a lot of different companies. Steel Navel's exceptional service certainly stands out from the rest! I'll order from you again and I'll definitely tell friends about you!"
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- Ruth Berenji , Culver City , CA - 7/21/2006
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"Hi John,
The earrings are gorgeous. The website doesn't do them justice! I was also impressed at how fast I received my order. I look forward to shopping your site more often. Thanks so much for the gorgeous ear art. You guys rock.
Kindly,
Shay"
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- Shana Friedman , Ormond Beach , FL - 7/6/2006
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"Even greater news!!! It's arrived safe! Tongue bar is perfect - taking the other bits over to my fella this weekend - all looks good to me!
Many thanks"
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- Anna Rossler , Channel Islands , United Kingdom - 6/22/2006
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"I thought I'd give you a thumbs up on my last purchase. I recieved your parcel today. Once again well packaged so no worries of the contents. They arrived save and sound. Thank you for the fine service.
Regards Mark-"
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- Mark Sery , Manchester , MO - 6/16/2006
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"Today I spoke with a woman (I'm so sorry that I don't remember her name; she telephoned while I was in a meeting at work, and I was distracted) who telephoned me to answer a question that I had posed online earlier in the day.
She was not only extremely pleasant to speak with, but she had already noticed that I had "figured out" my question by the fact that I had ordered a taper about an hour after I e-mailed my question. She also fixed things so that two earrings that I had ordered earlier, and the taper, would all be grouped into one order (saving me money).
It was also a plus that she knew Elaine Angel, who did my frenum piercings, thankfully finishing them before her move to Mexico. In general, she was just extremely pleasant (I know, I used that word already), and if I hadn't been preoccupied with work, I would have liked to talk to her more about my plans for my ear lobe(s). At any rate, she was helpful as hell, fixing my three different orders like that.
I will ONLY do business with your company, as you carry quality jewelry, and your customer service is the absolute best. Now if I just weren't (or wasn't? which will it be? haha!) running out of convenient places to
pierce... Although that virgin right ear lobe may not be safe for long! haha!
Please be sure that my "mystery woman" gets full credit for the help that she has given me.
Sincerely,
Scott"
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- Scott , Baton Rouge , LA - 6/14/2006
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"I just wanted to say that when I got my Jewelry in the mail and opened it...my jaw just hit the floor. The quality of your product is AMAZING!!! I have been a Professional Body Piercer for many years now and Steel Navel is
what I will now compare all other products to. I'm in awe!!! GREAT PRODUCT 100%
Jason Brown
Professional Body Modification Artist"
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- Jason Brown , , - 5/26/2006
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"Thanks fo your prompt reply. I've purchased items from you all before and am always very impressed with your service and selection. I think you are a great company and I like shopping with you all because I am always guaranteed stellar customer service (in addition to really beautiful, hard to find pieces)! Thanks for shipping my order promptly,
Mary Ann"
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- Mary Ann Zissimos , New York , NY - 5/15/2006
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"You guys are the best people to buy from- the products are all quality and your customer service is unparalelled! I look forward to a long working relationship with steelnavel. :)
Jamie"
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- Jamie , New Rochelle , NY - 5/15/2006
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"I just received another one of my orders from Steel Navel.com and I wanted to take a moment and let you know that your service is second to none. Your products are excellent quality and your prices can't be beat. I tell people about your site every chance I get.
Thank you,
Suzanne E. Meiner"
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- Suzanne Meiner , Las Vegas , NV - 5/4/2006
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"Thanks so much, you guys are the best. Much appreciated!!! I frequent some piercing forums, and have mentioned Steel Navel as one of the best jewelry sites I know. Thanks again for the great service and great jewelry.
Karen"
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- Karen Leonard , Baldwin , NY - 5/1/2006
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"Hello,
Thank you so much for your help regarding this situation. I want to thank you for your prompt responses to my concerns. I've ordered from you in the past many times without any problems. And this one particular time when a problem did occur you were more than happy to help me. Even though the problem was the fault of the postal service. Thank you so much!
Have a great day!
Creighton."
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- Creighton Almore , Scottsdale , AZ - 4/19/2006
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"Items arrived today 13th March. Thia was my second time ordering from site. I just wanted to congratulate you on a super speedy post system and excellence of communication through emails.
Thanks again. Best Regards
Liam Nolan"
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- Liam Nolan , County Cork , Ireland - 3/13/2006
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"I just received my nose ring today, and I really need to let you know that I am very pleased. Thank you so much. I had to have my husband put it in for me due to the nails, but otherwise, I am very happy with the way it looks. Everyone at the office loved it. Once again, Thank you. Sincerely,
Arlette Dykstra"
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- Arlette Dykstra , Port Jervis , NY - 3/13/2006
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"YOU GUYS ROCK!!!!!!! AWESOME SERVICE! Lightning fast shipping! LOOKING FORWARD TO DOING BUSINESS WITH YOU AGAIN.
THANK YOU! THANK YOU!
Bo"
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- Bo , Fullerton , CA - 3/7/2006
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"I am sorry that I am replying to this email a bit late but I wanted to thank you and your company for promptly shipping my jewelry to me. I am extremely satisfied with the order and your service. Thank you very much. Have a great day. :)
Nikki"
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- Nichole Smith , Tiverton , RI - 3/6/2006
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"Hi, I just recieved my order and i would like to say thanks. You guys are amazing. The shipping was super fast and everything came professionally packaged. I most definately will be returning. THANKS
Joe Bleistein"
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- Joe Bleistein , Milford , DE - 2/24/2006
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"Thanks for the SPEEDY service... GREAT PRICES... and especially for taking the time to personally respond to my comments/question on the order form.
It means a lot that you took a moment to reassure me that you really do use Priority Mail. There seem to be so many businesses online that are less-than-honest when it comes to bumping their profit by an extra dollar with inflated postage... it gets frustrating... and I MEANT NO OFFENSE to you guys. I hope you understand my concern and frustration and that you'll forgive me for assuming the worst.
I'm delighted to have found your web site and I can guarantee that I'll be back for more!! Even with the cost of shipping, it's STILL much cheaper than the jewelry that the local piercing studios sell. I'll definitely be sure to
tell a couple of friends about your site too!!
Regards,
Allen
PS: Your shipment arrived today!! My new captive-bead-ring is beautiful!! Very nice... I just LOVE it!! Thanks!!"
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- Allen W. , Fort Washington , MD - 2/6/2006
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"Wow, thank you so much for the ridiculously quick turnaround, and for actually reading [and responding to] my comment.. it is greatly appreciated, and will not be forgotten. Happy new year!
By all means, feel free to use my quote for anything you like. i would (and do) recommend you guys to anyone looking for jewelry or supplies. by the way, i just received my order and everything looks great.
thanks again..
marissa"
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- Marissa Tomkins , North Andover , MA - 1/2/2006
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"Just got my order (14g evolution 2-notch cbr). . .this is my third order from you guys and I've not been dissappointed so far!
If you happen to start stocking different colors of the evo's (say, black) I know I'd buy a few (getting ready to start a new piercing project on my face :D)
Be well.
Kevin Smith, www.thatballguy.com"
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- Kevin Smith , Rusk , TX - 12/27/2005
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"Hi! I just received my latest order this morning. I wanted to thank the entire staff of SteelNavel.com. My orders (this is my eighth with you folks) have always arrived very fast, the merchandise is always exactly what I expect, and your customer service is excellent! Keep up the great work!
Sincerely,
Christina Pitts"
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- Christina Pitts , Terre Haute , IN - 10/27/2005
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"I wanted to comment on the service of your company...I recieved my items I ordered in a quick time....I will for sure be doing business with you all agian...I was ordering from BodyCandy..and have to say I will proablly be switching because of ghe price and quick service..Once agian Thank You very much...
Sherril"
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- Sherril Fox , Jacksonville , NC - 10/25/2005
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"Hi John,
Thank you so much for all your help! Everyone at Steel Navel has been so accommodating and wonderful. I love all your merchandize and will continue to shop there often :)
Please feel free to use my comment! As I said before, everyone at Steel
Navel has been wonderful! I'm happy to help spread the word :)"
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- Carol Janko , Livonia , MI - 9/30/2005
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"I just wanted to let you know that you have a new and happy customer who will tell everyone looking for body
jewelry here in Austin Texas where to buy it. The guy at my local piercing studio even commented on the
quality of your jewelry. Nobody here in Austin Texas had a 1" DIA. x 6ga. CBR in stock, so I found you
online and it was shipped to me in less than 5 days (priority mail). I am very happy with the service,
price, and quality of your site and product. Hope to order more from you for many years.
Kelly"
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- Kelly Stephens , Austin , TX - 9/28/2005
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"Hi John
Wonderful news. And since I live just about 60 miles from you I would expect tomorrow or the next day. Patience isn't my strong point. Thank you very much for the up date. I have had absolutely great service from SteelNavel.com. Please pass on my compliments to all of your staff. You are welcome to use my comments on your feedback page. It really has been a pleasant experience shopping. I know I'll be shopping with you again.
All The Best,
Juanita Hobson"
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- Juanita Hobson , Chino , CA - 9/21/2005
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"Hi,
I just wanted to say that your customer service is absolutely perfect, you
answer emails very quick :) My order arrived today, which was a few days
earlier than expected :) I buy a lot of things on the internet, but a
customer service this good and quick and such fast shipping is unfortunately
very rare :) My compliments to your company, I will definately order again
from you :)
Regards,
Judith from Holland :)"
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- Judith Van Nunen , Noord-Brabant , The Netherlands - 9/6/2005
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"Hello,
I came to piercing's late in life. Well in my 30's. I knew nothing about the jewelry and know a little more. When it was time to change my jewelry I went to my piercer. I brought him several types of jewelry I bought. He a professional piercer told me your jewelry was quality jewelry while the other stuff from a different company was crap. I am glad to find a company that sells good, quality jewelry at low prices. Its nice to deal with a company I know I can trust.
Carol"
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- Carol Curry , Raleigh , NC - 9/1/2005
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"Hi. I just felt that I had to tell you that I am very impressed with your customer service. Your e-mail responses were very quick and polite. You can be sure that I will be back again and again.
Thanks, Bruce."
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- Bruce Cutler , Churchill , Ontario, Canada - 8/23/2005
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"I'm totally blown away with the speed my problem was fixed. I buy many items online, and I've never had such friendly and quick service. If every company would conduct their self in the manner in which you have, there would be absolutely no fear of online retailing. Thank you very much, as I am grateful for your honesty and the fact that you genuine care that your customers are satisfied.
Thanks again, Ashley"
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- Ashley Casey , Pleasantville , OH - 8/12/2005
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"Hi guys, just wanted to say thanks for the great service. I
received my order in the mail today and the jewelry's great. I
appreciated your simple order process as well. Great job.
*Tanja"
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- Tanja R. , Victoria , BC, Canada - 8/2/2005
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"my name is wendy sell. i just made a purchase w/ your company. everything about the transaction went smooth. what prompt delivery, thank you! i get skeptical about purchasing things online, your company is very professional, and has alot of hard to find items @ great prices! thanks again!
wendy sell"
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- Wendy Sell , Junedale , PA - 6/29/2005
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"THANK YOU! You guys are REALLY good to deal with! I dont think i had customer realtions with anyone that would cooperate as well as you guys do. Great job! I'll make sure to spread your company name around."
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- Jon Steber , Lehighton , PA - 6/20/2005
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"thanks once again you guys are awesome and never have disappointed me thanks!!!!!!"
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- Keith Hollingsworth , Newton , MS - 6/7/2005
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"Hi,
I just wanted to say thanks everything looks great the shipping was fast and I got awesome customer service
when I needed to change my order. You guys are great i'll defiantly shop here again.
VVT.
Emily"
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- Emily Wolfe , Sammamish , WA - 6/3/2005
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"Lenore,
When I have done business with you all in the past, I have truly enjoyed
the service and outstanding quality of body jewelry. I had taken out my
earrings, but recently regauged them to a 14. I knew I could get great
jewelry and at a reasonable price from you guys. Thanks for all you do and
your kind replies. Can't wait to get my jewelry. Have a great day!
Dana"
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- Dana Sherrin , Lancaster , SC - 5/24/2005
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"Thanks AGAIN for a fabulous product. The forged 14k CBRs w/ titanium bead are exquisite. The order got here very quickly. I am SO happy to have found your site. I've sent your site to both my sisters and I'm
sure they'll be ordering from you. Thanks again for being such professionals.
F. Clement"
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- Fran Clement , Novato , CA - 5/19/2005
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"thanks you guy are awesome love all the stuff ive ever gotten from here never been disapointed.!!!!!!!"
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- Keith Hollingsworth , Newton , MS - 5/18/2005
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"I'm in the middle of Iraq, so you can guess that having to return something and deal with problems would be difficult. With you, I didn't have to. Your merchandise is wonderful, the information on the web site makes it easy to pick out exactly what I need and the shipping was fast. Thank you.
Linda"
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- Linda Williams , Al Asad , Iraq - 5/15/2005
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"Once again, thanks for a quick and accurate order received. I used to suffer the hits and misses of Ebay and am happily dropping that in favor of your fast, professional, reliable service. Couldn't be happier. See you again soon.
thanks,
Fran Clement"
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- Fran Clement , Novato , CA - 5/15/2005
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"Hello. I just received my order of Provon and H2Ocean and am very impressed with how quick and professional your company is. Thanks so much for being so quick...the H2Ocean calmed down a very red cartilage piercing in seconds! What a relief. I'll be ordering again soon, thanks!
Sincerely,
Fran Clement"
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- Fran Clement , Novato , CA - 5/13/2005
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"Thank You So Much...I was so surprised Saturday morning to see the mailman with my belly button rings...Thank You for the quick turnaround...I Love You Guys...Denise"
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- Denise Hover , Whittier , CA - 4/25/2005
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"hey guys, well, i got yet another lip ring from you guys and ofcourse service was great..infact im ordering an aftercare product while typing this :D.
hah, thanks. you guys rule"
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- Brandon Holma , San Diego , CA - 4/4/2005
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"Thank-you so much for your prompt shipping on my order |
