"Holi Canoli John,
Are ya serious? My order shipped? That Friggin awesome! I just placed this order not even 4 hours ago! Wow, Last time i placed an order with you guys you had it shipped out the next day, and it arrived the day after that. I thought that was amazing, but this time.... you blew that one out of the water! I love buying my jewelry with you guys. Its always great quality and always arrives in MINT condition. I cant wait for this order to get here. Thanks for the friggin amazing service!
~Jakki"
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- Jakki Smart , Sylmar , CA - 6/25/2009
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"I received the plugs today and I couldn't be happier with them! Ive been searching for clear quartz for ever, and these are great! Many times ive been sent (from other companies) plugs that would be off a full size and these are indeed within 1/2mm as described, AND in perfect shape.
Ive requested notification when you get some other Tawapa stone plugs in, but particularly im interested in the new Peridot flower plugs you have.
I'm glad to do business with people who seem to care about what they are doing and their customers. It's not necessarily the norm! Keep up the awesome work steelnavel, and a personal thank you to Lenore (a rare and cool name:)!
Thanks again for the great service provided and super quality products also!! Thanks for your time, have a good one.
-Phil"
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- Phil Florie , Lenoir , NC - 6/18/2009
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"Hi,
I'd just like to say that I recieved my order today and i'm very happy with how well it had been packaged and how quickly it got to the UK, and the Color Fronts are awesome, i will DEFINITELY be buying from you again!
Thanks so much :)
Jade"
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- Jade Mittoo , Dudley, West Midlands , UK - 6/5/2009
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"Oh, thank you so much! By the way, I've never had any problems whatsoever with orders! I have ordered from you guys for years and I get nothing but the best quality jewelry and service! Not to mention great prices!!! Keep up the great work! You guys ROCK!!!
Marsha Hasty"
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- Marsha Hasty , Pekin , IL - 5/18/2009
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"Thanks again for your reply, you have what I call SERVICE! I'm always very pleased on how you handle my "special request orders" for example to send me the longest pair of GG eyelets you have. Keep up the good work!!! I wish all companies would be like steel navel!"
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- Bjφrn Lenz , Amsterdam , The Netherlands - 5/15/2009
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"Hello,
I want to express my thanks and appreciation for the service and prompt delivery of my orders. I have recently placed two orders with you and your contact, from notification of the order received, followed by date shipped and delivery expectations was first rate.
I will continue to do business with you.
Thanks again.
Suzann Brown"
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- Suzann Brown , New Cumberland , PA - 4/28/2009
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"Thank you very much. By far your service has been the best online service that I have ever encountered. I will gladly endorse you. Honestly the best internet experience ever.
Thank you again.
~Kitty~"
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- Kitty Gamblin , Hampton , NH - 4/24/2009
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"Just wanted to let you know the opalite spirals arrived today! They are BEAUTIFUL, couldn't love them more. Perfect match. Thank you for the excellent customer service, I will definitely be coming back for more goodies :)
Anyone considering buying opalite spirals, or anything from that matter should go through Steel Navel! I'm always hesitant to buy from a new store but you guys made it the perfect experience.
I'm more then happy to tell anyone who will listen about a great store once I find one and you guys are definitely top notch.
Thanks :)
Johnathan Darby
NovelTweets.etsy.com"
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- Johnathan Darby , Spokane , WA - 4/17/2009
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"First of all I would like to say that I think you guys are AWESOME ! I have been thoroughly pleased with every product I have ordered from you !!! Thanks for the great customer service also !!!
Thank you so much !!
Michelle Stuller"
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- Michelle Stuller , Indianapolis , IN - 4/14/2009
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"OH THANK YOU SO MUCH! YOU'RE A GODSEND! I'll be so glad when I can get this earring out I've been holding it with. I seriously appreciate it!
I owe you guys SO MUCH for all the nice things you've done. You even reply back to every single e-mail I send! I am truly happy to have come across you guys. I wish every business was as nice and caring as SteelNavel!
I just have to say, Thank you for having the human connection. Thank you for never sending me the wrong sizes and then denying it like all of these other sites that I've used. I seriously have never met a better place to shop. I'm glad I can trust without doubt that I will get the right items.
I always receive them in top shape with REAL customer service.
*happy dance*
*hugs*"
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- Kris Wallace , Tucson , AZ - 4/10/2009
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"You guys have the best site in the entire piercing online industry. I love it!
You can totally use my comment! I don't mind! You guys are the best, after all!"
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- Kris Wallace , Tucson , AZ - 4/6/2009
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"Thank you SO MUCH!! You guys are awesome and you have THE COOLEST jewelry anywhere. Please use my comment any way you would like. So seldom to people tell companies when they are doing well. I just wanted to thank you for the great service and especially the BEST jewelry anywhere on the web. It was my pleasure!!! Have a good one and thanks again."
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- Scott Yaffee , Marietta , GA - 4/3/2009
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"oooh my!! It was such a great call!! Not only were you very friendly and cheerful, but you'd sorted everything for my order out!! So THANK YOU I knew via the gang at the forum that Steel Navel has the best customer service! But now I know its true! And you made my day by doing all you did to send me goodies!
I sure do hope everyone starts to feel better! And that you all have a great day yourselves!
again, thanks Lenore!
Jody"
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- Jody Linklater , Dawson Creek , British Columbia, Canada - 3/25/2009
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"Hi there,
I just wanted to take the time to say thankyou :)
It's refreshing to do business online and experience outstanding communication, speedy delivery and then receive such a high quality product for a reasonable price.
I'm super impressed. Now all I need to do is get more piercings so I can shop here more often ;)
Thanks again!
- s"
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- Shannon Scarborough , Brisbane, Queensland , Australia - 3/18/2009
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"You guys are awesome. Thanks so much. It sure is nice dealing with your company. I will definitely continue to shop with Steel Navel..
Sincerely,.
Denise Stankiewicz"
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- Denise Stankiewicz , Lapeer , MI - 3/17/2009
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"Schweet. Thanks. Thumbs up on the whole customer service thing. You could've sent a different size and I'd never have known the difference. I hope you win the lottery."
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- Taylor Rothbauer , Goose Creek , SC - 2/25/2009
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"Thank you so much! I really appreciate it!!! Steelnavel.com has a customer for life. You have a really wonderful customer service department. I'll be sure to pass the word along to my friends!!!!"
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- Elizabeth Wilhelm , Pittsburgh , PA - 2/13/2009
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"Thanks very much, that's really helpful. You guys have the best customer service :-)
Thanks
Julia"
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- Julia Bell , Leighton Buzzard, Bedforshire , UK - 2/6/2009
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"Thanks for taking care of everything guys. I got my package today and the mother of pearl plugs are gorgeous. You completed my order really quickly despite the setback. I appreciate everything you've done, and you've definitely kept me a repeat customer.
Lindsay"
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- Lindsay , Hillsborough , CA - 1/30/2009
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"I just wanted to say that I am so pleased with your business. I ordered some body jewelry from another website last week, and the order I placed with you guys just got here today, while I'm still waiting to get what I ordered from Bodycandy. Very, very impressive! Thank you so much.
~Chelsea"
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- Chelsea Hamsley , Hawkinsville , GA - 1/30/2009
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"We also were pleasantly surprised and thoroughly impressed by the call we received the day after placing our order. Your extraordinary employee called us to double-check we hadn't accidentally double ordered the same item. We appreciated the concern and attention paid to us as your customers. Thank you for your services.
Sheri Foster"
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- Sheri Foster , Iowa City , IA - 1/21/2009
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"Hi John,
Thanks for getting back to me. It's good to know that I don't have to worry about that on future orders. My order was still spectacular, and at 50% off it was an amazing deal even with the customs. Anyways, glad to see your amazing customer service in action once again!
Many thanks,
Krystal"
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- Krystal Knight , Agassiz, BC , Canada - 1/16/2009
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"Thanks for your quick turnaround on my replacement bone earrings. These posts are exactly what I needed! I look forward to more great products from you guys, have a wonderful New Year!
Robin
P.S. Thanks also for continuing to carry -- and introduce new products -- in the smaller gauges (18, 20)."
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- Robin Gibson , Crestview , FL - 1/3/2009
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"Wow! I am always amazed at how quickly you reply to my emails! You guys are great and it's obvious that customer service is important to you! Thank you so much for crediting back the shipping charge and reporting it to your IT dept. I really appreciate it!. Other companies could learn a thing or two about customer service from Steel Navel! Happy, Happy New Year and thank you again!"
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- Sandi Rarick-Wallace , Phoenix , AZ - 1/2/2009
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"Hello, just an email to let you know , i love the body jewellery i have ordered from you, which has been quite a few now. The quaility of the jewellery is excellent, especially the titanium. Your customer service is of a high standard , and you always let me know when things are on back order and when i will be expecting to receive them, being in Australia that communication is appreciated.
Regarde Deb Voss"
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- Deb Voss , Lutana, Tasmania , Australia - 12/31/2008
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"Thanks again guys, always very cool stuff at killer prices. You have a customer for life."
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- Shawn Stoddard , Oro Valley , AZ - 12/11/2008
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"man you guys are awesome i got my stuff already!! its all top notch too, thanks alot!!!! you guys have been great with my previous orders as well!
-andrew"
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- Andrew Dablow , Saint Paul , MN - 12/4/2008
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"So I ordered a pair of flesh tunnels about 4 days ago... And they are alread here! you guys are awesome! Just thought I would let you know. :)
i ordered my gauges on the 16th and they were at my house on the 18th. I was beyond stoked! They were inexpense, and they were the exact style i was looking for. I love em. and not only that, it took me about five minutes to navigate the site, find what i wanted, set up an account, and complete my order. it was beyond simple and convenient. Im totally going to be a looooooooooong time customer and ive already suggested your site to eight other people. anyhow, thanx bunches, and yeah, you can use my comments for whatever ya please. anything i can do to help ya out.
~~Jakki"
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- Jakki Smart , Sylmar , CA - 11/19/2008
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"Very cool, thank you so much. I have said this before, you guys are always great to deal with and helpful! I am always happy to purchase from you. I refer friends to you. Steel Navel feels like a small group business or family owned business where you still get a personal touch. I am always happy to find that.
I called once in the past to say thank you and that I had great service, I am a firm believer in encouragement when people provide good customer service just as much as we let people know when it doesn't go well. I don't think it's fair to only complain, the good comments do much more good when they are deserved.
Thank you!
AnnMarie"
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- AnnMarie Tidwell , Newhall , CA - 11/17/2008
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"Wow,
Thank you so much. I am so surprised at how easy and swiftly that was handled. I can't thank you enough; I have had many problems with the customer service on other sites, but this was great. I would also just like to say that I am also really pleased with the amount of items that you keep in stock because it can be so hard to find things on other body jewelry sites because the are always out of stock. I am new to your site, and usually order from another body jewelry website, but this has made up my mind of where I will be bringing my business from now on.
Thank you again so much,
Rachel"
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- Rachel Faught , Champaign , IL - 10/30/2008
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"I put in the "Email Me When In Stock!" request.
Thanks again for all the wonderful help! It is a pleasure to shop at steel navel.
I'm always happy to tell people where I get my gear!
cheers,
brian"
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- Brian , Asheville , NC - 10/8/2008
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"I just wanted to say thank you so much for the awesome service. i placed an order for a septum retainer on Sunday and it was here by Thursday. what I order was exactly what i wanted and was on the website. i just want to say thanks and I will definitely be doing business with you guys again!
thanks
gracie
Munice, IN"
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- Graciela Alvarez , Muncie , IN - 9/25/2008
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"i would just like to thank you for the speed of delivery. i ordered a few sets of plugs on a thursday and recieved them on a saturday. i was very surprised i did not expect to see anything until at least tuesday of the following week. i will definitly be ordering from your company again.
once again thank you for great service. i work with the public and i know what it's like to always get crap and never hear any of the good stuff, and it's the good stuff that keeps you going. keep up the good work guys!"
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- Nicole St.Pierre , Rumford , RI - 8/24/2008
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"Hi Lenore,
Thank you for your prompt response and for making the change so quickly. I will be looking forward for my shipment to arrive.
Have a great day.
P.S. The site and customer service is a great one!!
-Michelle"
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- Michelle Parris , Henderson , NV - 8/11/2008
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"Hi,
I just got my jewelry in today and I am just writing to thank you. I've ordered from you twice in the past two weeks and it gets here within two days. It's insane how fast you guys ship and the quality of all the jewelry I order from you is amazing. You are now going to be the only place I order from online. Thank you so much!"
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- Corrine Dale , Frankfort , IL - 8/11/2008
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"Hello,
I wanted to send you a note to thank you for the excellent product and great customer service I received form all of you at Steel Navel. The products I ordered were flawless and well crafted. They fit perfectly based off information on your sizing charts and the colors were true to their representations on the website. Your communications relaying any delays and why they were occurring were impeccable and much appreciated. In my experience, it is rare to find today, people who are as dedicated as all of the staff at Steel Navel. Six weeks ago I got my first piercing to celebrate the birth of our daughter, a Vertical Industrial in my left ear, and as a temporary piercing I went with the Teflon (plastic) barbell to expedite the healing process. In the meantime, I wanted to find a piece of anodized titanium for a more permanent application, this I found on your website. My wife and her family are no strangers to piercings and all of them were impressed with both the quality of your products, price and the customer service I received. Needless to say, we will be doing business again. Thanks a million for everything, have a great day!
Randall G. Trivett"
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- Randall Ttrivett , Monroe , WA - 8/3/2008
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"I got my nose rings today and love them! Such fast shipping & great prices:) Thanks.
-LAUREN TIDHAR-"
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- Lauren Tidhar , Los Angeles , CA - 8/2/2008
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"Just wanted to say thanks for your great service and product. I love everything I ordered- even more than i had expected!
Stacy"
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- Stacy Hammond , Kelowna, BC , Canada - 8/1/2008
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"john, hi! the plugs just got here. they're AMAZING. plus, i wasn't sure they'd get here in time for my boyfriend's birthday - which is in two days, so even the timing was perfect. i sort of bought them for him, you see - he doesn't have stretched lobes, but loves my jewelry, so sometimes i let him pick my plugs for the day. he adores skulls, & these are going to rock his socks. :D thanks again for being so reliable, having such good quality control, & shipping so FAST!
lish"
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- Lish Daelnar , Seattle , WA - 7/29/2008
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"Just wanted to drop a line to say congrats on your success! Looks like business is booming by the constant changes in your site and job openings. I remember when it was just the two of you. I always get compliments (literally weekly at least) and always refer the person to check you out. Wishing you continued success!!!!! And thanks for the great jewelry selection!
Always, Kalie (pronounced like your babygirl) Wikel - devoted (and hopeful lifetime) customer"
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- Kalie Wikel , Galt , CA - 7/29/2008
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"HOLY CRAP! shipping today! that is great service! thanks for your personal reply and i will totally be doing business with you again!
thanks!
matt"
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- Matt Ohlendorf , Friendswood , TX - 7/24/2008
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"Thank you SO MUCH!!! I really appreciate it and respect your company and will continue to speak highly of it!! Can't wait to get my package!! Thanks again!! :)!!
"
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- Care F. , Kenmore , NY - 7/22/2008
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"To whom it may concern:
I just wanted to send you all an e-mail to let you know how pleased I am with my plugs! I love them! They are even better then I had expected. I have had such a hard time finding quality plugs in a size 2 and I will be ordering from you in the future and tell everyone about you! Thank you again!
Sara Spinn"
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- Sara Spinn , Arlington , TX - 7/9/2008
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"Thank you guys alot, your awesome. your shipping has always been fast and your customer service has always been great i will continue to order all my plugs from you guys"
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- James Heidelberg , Williamsburg , VA - 6/30/2008
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"just got this today, beautiful, cannot thank you enough for all of your patience and help through the shipping confusion during this order. the quality of your products alone has earned you a customer for life.
regards,
ben"
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- Benjamin Farchmin , Kenosha , WI - 6/23/2008
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"Thanks a ton! So far I have been SUPER impressed with your service, and I will be doing business with you again.
Thanks again,
Ben"
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- Ben Heien , Spencer , Iowa - 6/14/2008
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"Hi! I got my orders today; THANK YOU!! The items I ordered were superb! - I couldn't be more pleased! I love everything - and I'm a fairly fussy person! - so, again, Thank you.
I will be ordering from you again shortly. And, thanks, as well, for your honesty. It's so difficult to get these things here in Ireland, and so to be able to find a trustworthy, high quality shop online is wonderful.
Sincerely,
Teresa C"
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- Teri Carraher , Dublin , Ireland - 6/4/2008
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"ordered yesterday and arrived today. Dude, you guys are badass. Thanks."
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- Chris Espinoza , Fullerton , CA - 5/21/2008
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"Just wanted to say that I greatly appreciate the impeccable service that you have given. I was able to find exactly what I wanted on your site with ease. It is well designed and concise. I recieved my order in remarkable time (I'm from the UK) and am very impressed! It came today and I have placed a second order already!!! It is good to see a company so personable and friendly, and from what I can see in other comments always happy to help. Too many other companies only treat people offering a large sum of money as well as you treat every customer. Keep it up!!
Amy"
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- Amy Horton , Horley, Surrey , Great Britain - 4/15/2008
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"Thanks so much! My order arrived today. The service/delivery was speedy, and my order is perfect. I love your site! Awesome selection, and so easy to browse through and find what I want. There are lots of places around where I could go to to buy body jewelry, but the prices are ridiculous, especially for someone who is in the process of stretching, and will only need some of the pieces for short term. I look forward to shopping with you (often!) again, and will definitely be recommending you to my pierced friends and relatives.
Off to plot my next purchase - mwahaha
You guys rock!"
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- V. , Olympia , WA - 4/10/2008
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"I want to tell you that I received my order today, and that everything is ok, absolutely perfect! I was afraid that the order was lost in the way to Brasil, but nothing went wrong, and I'm very happy now. The Industrial Strength jewelry is even more beautiful than in the photos, the colors are amazing. Thank you very very much!
Beatriz, Brasil
PS: Sorry for my bad english"
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- Beatriz Ribeiro do Amaral , Santa Catarina , Brazil - 3/24/2008
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"John!
I've got to write to tell you how incredibly pleased I've been with your merchandise, quality, excellent customer service, efficiency, and mailing speed. How do you do it? My association with Steel Navel began last fall when I was researching getting a PA. When I finally approached my local piercer, he told me that I'd have to wait a week until he had my choice of jewelry in stock. Needless to say, I surfed the web, found you guys, placed my order, and had the items before my piercer could - and he was not happy to lose a sale, and I was not unhappy to have saved a bundle on his high-end mark-up. As you can see, I'm graduating in gauge, so don't be surprised when I order a 4g circular barbell in the near future!
Thanks for really being there for your customers - you make the process as much of a pleasure as the aftermath! Your customers, and particularly your prospective and first-time customers, should know exactly what great, quality products and services you provide. I know I feel lucky to have found you!
Franz"
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- Franz , Bronx , NY - 3/13/2008
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"I had done quite a bit of research online for body jewelry, as my sister and I had recently gotten our navels pierced and didn't own any jewelry. I decided to give Steel Navel a try, and am really glad I did. I have made several purchases for myself and my sister, and have loved everything. Industrial Strength is great...I'm having trouble making myself buy anything else now. Also, your customer service is great, I had an order placed, and decided the bar was going to be too big, and you just deleted it from my order and credit card before the shipment went out, so I didn't have the hassle of mailing back a returned item. I truly believe you sell quality jewelry, and at affordable prices. Thanks for everything,
Penny"
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- Penny Yantis , Greentop , MO - 3/7/2008
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"Wow! This is the first time I've ever ordered from you guys -- you guys are AMAZING! Best sellers on the internet, for sure! I'll recommend you to everyone! Thanks, John!!!
-Adrienne"
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- Adrienne Canzolino , Elmhurst , IL - 2/27/2008
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"I just got my order from you guys and everything is as ordered. An Ind. Stregth Int. threaded curved BB with some misc. ball ends to try. This I.S. stuff is nice. My first experience with Steel Navel has been great. I ordered on Friday, got the shipping notice soon after the same day, and I got the goods today, Tuesday. I bet it would've gotten here on Sunday or Monday if not for the holiday/weekend! The jewelry was packaged nice with a "double check your order-double packaging" with return policy and instructions just in case. Not needed. The jewelry is really nice. I looked for scratches, sharp edges, or burrs and nothing. High polish and rounded edges. I'm going to have fun tonight afer work when the kids go to sleep! Finally some quality jewelry. Can't go back to junk now.
Thanks Steel Navel,
Jason"
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- Jason Kobata , Sarasota , FL - 2/19/2008
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"Damn! Thanks John for the quick response as I'm sure you're busy. BTW, Your website is pretty nice. Extensive selection, easy navigation and the customization options are great. This jewelry stuff can be a little trial and error sometimes. Getting a bunch of stuff at good prices all at once to save shipping and increasing the chance of successes is awesome. Great buying experience so far with Steel Navel. I'll be back when it's time to stretch!
I actually had been considering another large site that is pretty well known but had hesitated to order from them. While their selecton was not bad, I was having a lot of problems trying to get exactly what I wanted without a lot of hassle. Their website was not organized very well and seemed somewhat limiting without a lot of back and forth emails and such. I like how Steel Navel has the many sort options for finding what you're looking for. The "show stock" feature is very nice too. I just printed it out, scanned down and found what I wanted, then went back and got a bunce of accessory ends to try with my base piece. The almost instant feedback for my inquiries AND my order made me comfortable I had made the right choice.
Peace,
Jason"
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- Jason Kobata , Sarasota , FL - 2/15/2008
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"To the entire staff at SteelNavel,
I just wanted to thank the entire staff at SteelNavel for the excellent job you all do there! I had made a decent sized purchase months ago and never opened one of the Eyelets that I purchased because my lobe wasn't stretched to the size Eyelet I had ordered yet. When I finally reached my stretch goal I opened an Industrial Strength 6ga Eyelet and noticed that there was a tear in one of the flares and contacted your company to let your staff know about it right away. The customer service representitive that I spoke with took care of the problem immediately and I recieved a brand new Eyelet, free of charge, in 2 business days due to the defect that was found. Thanks so much for everything you all do there to keep your customers happy! Keep up the great work and I'll be placing another order with your company today right after I'm done with this email. Thanks again for everything! It's greatly appreciated!!!
Sincerely,
Charles Medeiros Jr.
P.S. Please tell everyone at SteelNavel to have a great day! You guys/gals rock!!!"
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- Charles Medeiros Jr. , Westfield , MA - 1/23/2008
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"Thanks so much! This is probably the nicest and most helpful internet service I've ever got! I can't wait for the plugs and thank you again! Happy MTKJ Day!
Josh"
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- Josh , , - 1/21/2008
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"Thanks for pulling so many strings for me, and getting back to me so fast! You guys are amazing. Ive been out of town- but will try and get my order in asap.
Thanks again!
Best
Carey"
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- Carey Richards , Chicago , IL - 1/19/2008
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"By the way, I have to say I think your site is great, not just in terms of jewelry selection, but in how well organized it is. I really like being able to see what is in-stock before I order, and that's a feature much appreciated."
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- Mary Beth Willard , New Haven , CT - 1/18/2008
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"Many thanks Lenore to you and your team. Your service is excellent. I'll be glad to spread the word to my friends. Please do use my comments as you all work so hard and only hear them occassionally. Trust me - I know. Being in the service industry is difficult at times but rewarding when everyone on your team shares in the common goal of striving for excellence. Bravo to you all. Be well - Craig"
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- Craig Bunker , New York , NY - 1/14/2008
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"Thanks for the info on how often you stock up on Gorilla Glass. I seriously love their stuff and like I said before you have the best selection.
I cannot wait for my new ones to come. I got to 1/2" pretty quick, only took about 2 months from straight up new piercings (20g) cause my lobes healed really quick. No blowouts or anything bad. I wish I would have known about the site sooner because of how much I spent to get new sizes from places like Hot Topic in the mall (there are like no local body jewelry shops out here sadly). Keep up the good work n all and I'll keep buying the good stuff from Steel Navel. Thanks!"
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- Jason Schaefer , Lombard , IL - 1/3/2008
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"Hi
The threaded ball I ordered arrived today. I want to thank you again for the EXCELLENT service.
Merry Christmas to All
Juanita Hobson"
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- Juanita Hobson , Chino , CA - 12/12/2007
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"Good Morning,
Just a note to let you know that my package arrived and I am very pleased with your products and customer service. It is a pleasure to deal with people who are concerned not only about making money, we all like our money, but making their customers HAPPY too. It has been a pleasure to do business with you and I plan on making purchases in the future. Have a Happy Holiday Season.
Mertise Wolfe"
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- Mertise Wolfe , Kunkletown , PA - 12/11/2007
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"great got my package way before the expected date will definitely do more business in the near future wit you thanks again"
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- Guillermo Pantoja , Delano , CA - 12/9/2007
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"You guys rock! If only my Land's End order had gone as well--it was ordered the same day as this one was, it was in stock and shipped UPS, and I still haven't received it. I think you guys will win this race!
I got the jewelry today! It's really radical. I can't wait for the weekend!
Dennis"
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- Dennis Hobb , Washington , DC - 12/1/2007
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"Everyone should know how great you guys are! I know how it is to run a business and like I said before, it's always easy for people to criticize but they just don't think what a kind word might just do for someone's day!!
By the way, I sent that email before I received my products which turned out to be even BETTER than the pics!! We are just tickled pink! (and every other color :) I can't wait to get pierced this weekend and my hubby can't wait to stretch his ears up a size! We are definitely going to be return customers!
Thanks again and have a great holiday season!
Lisa"
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- Lisa Villarreal , Lowell , IN - 11/29/2007
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"Thank you so much for your email. All of you at steel have been so very helpful. I ran into problems with my paypal and it was taken care of by"steel" by the very next day. You (John) also quickly assured me everything was on track with it.
As far as your site, It was wonderful. I filled out a survey afterward with biz-rate, and had to give your site, the highest score. Not only was it very easy to navigate, the prices were all displayed, it was easy to read, easy to order, etc.
Not only will I definatly order from you again, but have recommended it to others. I am very pleased with the ease of ordering and hopefully the products will be just as exceptional.
Sincerely,
Nancy Clarke"
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- Nancy Clark , Wilkes Barre , PA - 11/28/2007
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"Hello,
On Sunday, November 25th I placed an order.
I just wanted to email you today to tell you what a GREAT JOB you all do!!
I know people are quick to complain but I believe that we all should be just as quick to compliment! (the world would be a better place, don't you think?)
So, I just wanted to give you a great big KUDOS for the speedy and excellent service that we have received! I just checked with the post office and our package is arriving today....Wednesday!
Three days from order placement to delivery?!! And, it's the holiday season??!!! WOW!!!
I shouldn't be so surprised because my friend orders from you all the time and raves too but none the less, I think it's great.
Thanks for being a great company and we will be back for more!!!
Merry Christmas,
Lisa and Joe Villarreal"
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- Lisa and Joe Villarreal , Lowell , IN - 11/28/2007
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"Cheers guys!
Package arrived! ...SOONER
And...well...today is the 15th, wich means that the U.S. Postal Service - First Class International, took only 4 active days to ship it to Portugal. I am really impressed!
By the way...thanks for your excelent products and specially the prices.
Most luck, thanks and appreciation from a happy costumer!
Libelinha !!"
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- Libelinha , Coimbra , Portugal - 11/15/2007
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"Thank you soooo much!!! Hopefully I'll get them pretty quick seeing as how I'm in Washington. You guys had exactly what I was looking for, for a great price, and dude, your customer service is awesome. Thanks again."
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- Molly Larpenteur , Everett , WA - 11/2/2007
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"Dear Lenore,
Wow!! It is comforting to know that there are still places that put customer satisfaction as a high priority. I am just a working man, and you have gone far beyond the call of duty to take care of me and my needs, and for that I thank you so very much. You have ensured that all of my future purchases will be with you and your company.
Yours truely,
Bryan Kirkhart"
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- Bryan Kirkhart , Oskaloosa , IA - 10/27/2007
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"My friends and I were amazed at your quality of service and quick delivery! We ordered three different items for three different people. All love and are already wearing their jewelry. We ordered Thursday and the package arrived Saturday! You now have three returning customers for life! WE ARE IMPRESSED!
A, M, S, Portland, Oregon"
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- Sarah Goughnour , Portland , OR - 10/22/2007
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"Your company carries only the highest quality jewelry, your selection is great and your staff is awsome! I've bought alot of body jewelry over the years and your site beats any site or store that I've ever purchased from. As far as using my remarks for your, "...customer feedback page.", you're more than welcome to use any quotes or remarks I've made in these emails.
Sincerely,
C."
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- C. , , - 10/4/2007
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"I just wanted to thank you and your company for keeping me up to date on my order! I knew one of the items was on back order and MOST internet body jewelry companies leave it at that and don't send emails letting you know expected dates and keeping their customers well abreast on their back ordered items. Thanks again for everything and ALL of my body jewelry needs will be bought through your site in the future!!! You're quality, selection and staff are the best I've dealt with so far and I USE to get all my merchandise from TongueStud until I found your company. Thanks again for everything and keep up the great work! I'll be placing another order with your company in Sept.!!!!
Sincerely,
C."
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- C. , , - 10/3/2007
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"SteelNavel.com has the best level of customer service I have ever encountered. I could not be more impressed. I ordered just one piece of jewelry, on a Friday afternoon, and it arrived on a Monday. You've won a customer for life. I will recommend SteelNavel.com to anyone and everyone.
My less-than-ten-dollar order was treated as if it were an overnight-shipped $1000 order."
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- Guy Vial , Slidell , LA - 9/27/2007
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"I was actually a first time buyer and now I'm definately a very happy returning customer! The eyebrow ring was exactly as I'd hoped for and the jewels are beautiful! I received a very high quality product. The shipping was excellent! Never have I received an item from an onine company so fast! Thank you for being such a wonderful company that offers a wide variety of products at wonderful prices with great service. :) I will definately be shopping here from now on. :)
~Guinevere"
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- Guinevere Gonzalez , Austin , TX - 9/13/2007
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"Saturday's mail brought the replacement container of soap my way. Again, I cannot thank you enough for the professional and expedient manner in which you have taken care of my situation over here. GREAT CUSTOMER SERVICE there!!! CUDOS!!!
Sincerely,
Gary Young"
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- Gary Young , Fort Lauderdale , FL - 8/12/2007
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"Hi!
Yeah I got the stuff today. :D It didn`t end up in the mailbox but on the floor underneath, so I got it. Thank you so much for a superfast deal, great jewelry and piercing soap, and for answering my question so fast! Very very good site, I will be back and shop for sure! :)
Thanks!
Andrea"
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- Andrea Hermansson , Vasteras , Vastmanland, Sweden - 8/1/2007
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"Hi! I just wanted to drop y'all a note to tell you that the fixed ball ring is PERFECT and immaculate and I will be sending all of my pierc-ed friends your way!
Cara"
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- Cara Kelley , Pittsburgh , PA - 7/16/2007
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"Wow, you guys are great! Thank you so much. I thought this was going to be a pain. I really appreciate it! That's what I call customer service! I got my order and it's perfect! You guys are the best! Thank you so much!
Sandi"
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- Sandi Rarick-Wallace , Phoenix , AZ - 7/5/2007
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"Thanks John.
It has been really good working with you. Customer service people usually just piss me off, but you really know what you are doing! I wish I could give you a raise.
Patrick O'Brien"
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- Patrick O'Brien , Ofallon , MO - 6/25/2007
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"This is christopher again,
I recieved my jewelry yesterday ( earlier than I expected ) and it is absolutely perfect. Exactly what I ordered, shipped to me most expiditiously, with jaw dropping customer service. Thank you SO MUCH, to everyone at Steel Navel. Your services are unmatched. Bravo to you all !!"
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- Christopher Gilgour , Pittsburgh , PA - 6/19/2007
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"Wow, John.
Shipping today? that in istelf is amazing. Thank you so much for taking individual care with your customers. This quality of service is rarely found in american culture these days. I really appreciate the reply and unmatched service. I will definately return for my next jewelry purchase!! Bravo to you and your staff, I wish you all the best!!
Sincerely,
Christopher Ryan Gilgour
God bless, have a great day! Dont forget to smile! :)"
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- Christopher Gilgour , Pittsburgh , PA - 6/14/2007
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"Yes you can usse my comments!! You guys rock! My husband was so pleased. It's horrible to get something as sensitive as your nipples pierced and becuase you cannot find a correct gauge have to give them up. I was very impressed with your products and will be shopping with you exclusively from now on."
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- Cassandra West , Huntsville , AL - 6/9/2007
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"I wanted to thank-you for your great products. It is impossible to find anything except your "standard" 14 and 16g captive rings and barbells where I live. you have a great selection and carry a huge variety of gauges also. Thank you so much- I'd almost just decided to let my piercings close up when I found your website- now I'll only shop here for my supplies. THANKS!!"
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- Cassandra West , Huntsville , AL - 6/8/2007
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"Hi, just wanted to let you know I received it yesterday. As always, your product looks even better in person than it does online. Thanks again for carrying such great products at affordable prices. Keep up the good work.
Jen"
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- Jennifer Hawley , Monrovia , MD - 6/6/2007
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"Steel Navel,
I received the captive bead ring I ordered from your company and immediately put it through my Prince Albert piercing. It fits wonderfully (2G 5/8") and looks great.
Thank you for the great product and excellent service."
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- J , Withheld , - 5/24/2007
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"This is a great site. I switched over to this from another site last summer and have been a faithful customer ever since. This site has more than I'd ever need, and there's always something I can afford even though I'm a poor college student! I have 10-gauge lobes now, two lip piercings, and a nipple piercing, and you have supplied me with everything I needed along the way. And everything gets delivered so fast, without insane shipping charges! Thanks so much for providing fast service and great products at good prices!
- Hannah"
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- Hannah , Evanston , IL - 4/22/2007
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"I do hope you all get thumbs up on a regular basis. Ive been so satisfied with your service, inventory, and great website!
Take care,
Kris"
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- Kristen Menn , Woodland , WA - 4/20/2007
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"Thank you so much for all the updates on my preorder. Wonderful surprise when the captive rings came in early. The jewelry, as always, is stunning and selection is huge.
Susan Baxter"
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- Susan Baxter , Fort Worth , TX - 4/16/2007
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"I just received the 6 and 8 guage earrings I ordered and I love them. Delivery was super quick. I've already got them in my ears and they're perfect. I've purchased several other earrings from you guys and have been pleased with them all. Keep up the good work. I will be buying more in the future.
Thanks again,
Tim Anthony"
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- Tim Anthony , North Little Rock , AR - 3/15/2007
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"Thanks for the super-fast shipping. I got my order yesterday already. This is one of the reasons I stick with you guys.:)
-Laura"
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- Laura Mcmillian , West Hollywood , CA - 2/18/2007
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"hi, i just sent you guys an email because i had a question about my order, but right after i sent the email i called your number (i know, i'm impatient), and a very nice lady helped me out and answered my questions. so please disregard my earlier email, and thanks for your help. keep up the good work guys, i'm sure i'll order more stuff from ya'll in the future. i was ordering all my jewelry from tribalectic.com, and they're really good and everything, but there's no way of knowing what's in-stock or out-of-stock when you place an order, so i would order something and ALWAYS end up waiting a few weeks because at least one or two of my pieces would be on backorder. and i really like that you guys let the customer know BEFORE they place an order if something is on backorder. you know, i sort of stumbled across your website (i did a search for "gorilla glass" i think), but i'm glad i did. anyway, now i'm rambling so i gotta go. friday's payday so i'm sure i'll be back. bye!
-dustin"
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- Dustin Diaz , Colleyville , TX - 2/12/2007
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"Wow, you guys are awesome. I am fine with just getting it all at once so it stays together and is easier for you guys. I really appreciate the response, and will look forward to getting everything together. I haven't even gotten my stuff yet, and I'm gonna reccommend you to friends."
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- Donald Darnell , Albuquerque , NM - 2/12/2007
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"Hi!
I just received my gorgeous new barbell today and I wanted to let you guys know how totally thrilled I am with it! I was also impressed at how quickly it got here considering it was a pre-order item. My VCH has never looked better (or more glitzy!). I can't wait to buy more!"
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- E , Withheld , Canada - 2/7/2007
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"I have to say I consistantly love you guys. I have ordered from you everytime I have purchased earrings to gauge up my piercins from a tiny unused lobe to now a 6 gauge circle!
I love how fast everything is. Lenore from Customer Service is not only the best but I consider her a friend!
I just got my most recent order of Silicone Eyelets and not only did they go in without a hitch but I love them so much I can't wait until I get to 4 gauge and have the silicone to alternate with the glass (all from steel navel!)
And your philanthropy is great. I asked for a t-shirt for our fundraiser for animals and got an astounding "ABSOLTELY!" and had the shirt within days!
You guys are great and I reccomend you to all my friends. Thanks for everything.
Sincerely,
Joy E.C. Manlove
Kind Outreach and Humane Education Project"
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- Joy E.C. Manlove , Syracuse , NY - 1/26/2007
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"I just wanted to let you know that I received the items yesterday (1-22-07). They were in perfect condition and I was very happy with how prompt your email's were and how quickly the item's were shipped. Thank you for making my experience with your site a good one. I will be sure you check your site first for any of my future piercing needs.
Nicole"
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- Nicole Holden , Hilton , NY - 1/23/2007
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"Thanks! I muyst say I'm consistently happy with your company -- customer service is top notch and selection is geat (and improving all the time!). I've ordered from other places that carry similar goods and not had as good luck. My only complaint is shipping time on pre-order items -- but i realize that it's due to when the manu can get you the items and is the same everywhere. Keep up the good work.
-- cody"
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- Cody McCloy , Atlanta , GA - 1/9/2007
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"I received my order today. They are perfect. Thank you for offering such a large assortment of retail choices. Your products and service are awesome!
Feather
P.S. Getting lots of good feedback on my new jewelry."
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- Feather , San Antonio , TX - 12/19/2006
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"John, Thanks so very much. You guys are really great. We have ordered from you in the past and the quality of both the products and your service is top notch. Good service is the hallmark of a well manged organization and for that, we will continue to be loyal customers.
Take care and have a wonderful holiday!!
Pat"
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- Pat Johnson , Bethlehem , PA - 12/12/2006
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"I recently received my order-- not my first with you either, and you continue to be prompt, helpful and the quality of your products has been excellent!
I love my new jewellery-- the information you detail about each product really lets me get exactly what I need and am looking for, and your selection is quite amazing! You've earned my loyalty and my endorsement.
Cheers!
Dena"
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- Dena Annand , Calgary , Alberta, Canada - 12/8/2006
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"Thank you so much for your assistance I honestly appreciate it. Im actually surprise and impressed at how fast steel navel's feed back was and how personal it felt communicating with yall. Everything nowadays is so technical, and is done by machines. I appreciate a kind company that seems to care about their customers. Thank you so much for your time and help.
Sincerely,
Candice Forbes"
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- Candice Forbes , Atlanta , GA - 12/6/2006
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"Thank you, SteelNavel has always been very prompt with orders and customer service concerns. Always a pleasure.
Thanks again,
Steven Knuckles"
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- Steven Knuckles , Manchester , KY - 11/21/2006
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"Hi John,
Excellent! Thank you so much. You guys have been absolutely great with both of
my orders. I am just thrilled at the attention to detail you guys have. The customer service is top notch and right on par with the ease of browsing and ordering products. Thanks again for everything. I will be back soon for more. You have my future business. Thank you!
Regards,
Jared"
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- Jared Kampel , Forestville , CA - 11/20/2006
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"You guys rock! I love the earrings! Thank you so much for the impeccable customer service- I'll definately shop w/ you again!
Annie Robinson"
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- Annie Robinson , Carmichael , CA - 11/18/2006
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"Jon,
I just want to say thank you so much for your due diligence in making the fix quick and painless!!! You rock!!! Thank you so much, again, for your help!!
By all means, use my comments for your website!! You guys made my ordering mishap go away quickly and I even received my order today in the mail!! Eeeeeeeexcelent!!!
Eric Freeberg"
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- Eric Freeberg , Farmington , MN - 10/3/2006
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"hiya lenore,
i got the message that my order had been shipped. thanks for following through n' sending it off so quick-like! i'm kinda living in the stix right now, and it's been awhile since i could just "go downtown" and treat myself to some new body candy...so i'm *eagerly* awaiting this package! i appreciate your attention to customer service, and steel navel's reasonable pricing, and will definitely shop through your site again.
cheerz,
tracy"
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- Tracy McKee , Creston , British Columbia, Canada - 9/28/2006
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"What is in your water ???!!!??? "... it just seemed like the right thing to do."
wow. Aren't you an obediant & faceless robot member of 'the corporate team' trying to run a brutal, and freakishly profitable (in the short term) business, or are you... a human being!?
In seriousness, yours is a right decent firm. I commend you for it. I searched long through lots of garbage-and-flash-only pierce websites before I found yours - with pretty jingly bits, AND serious heavier-gauge stainless at good prices. Perhaps even more surprising in this day of widespread internet shopping, your shipping fees actually reflect reality, rather than being artificially jacked-up to become an additional 'profit center'.
Way to go!
Thanks."
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- Jonathan Jay , Kauai , HI - 9/8/2006
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"Thank You!!!
You guys are awsome. You sent the right product and it was quick!!! Love your service. Thank You!!! I would definitely recommend you to my friends."
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- Marilyn Nemeth , Campbell , CA - 8/24/2006
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"Thank you for your assistance, it is much appreciated. Its good to see a service department that matches the quality of a web page. Thank you again."
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- Matthew Beatty , National Park , NJ - 8/23/2006
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"John/Lenore
Thanks so much for following up. I wanted to send a note to comment on the positive experience I have had in ordering from your organization. It's not often that people take the time to provide positive feedback. Working in a customer service setting myself, I try to take the time to note when I feel people/companies are doing a good job. I am extremely satisfied with the level of service I have received. From the prompt fulfillment of my order (shipped in stock items within 24 hours of ordering) to the follow up handling of an out of stock item, I will certainly use your service again and will highly recommend your organization to others.
Thanks again,
Karen"
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- Karen Ford , Burlington , MA - 8/23/2006
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"Hey folks! I bought Wearable Stretching tapers for both my ears from size 10g-2g on July 28th and received Aug 3 to CANADA. I am so impressed! The quality of my items as well as the comfort and ease to stretch was like seriously nothing and honestlty took 1 second per ear.
I will be sending your website to all my friends to advertise on the quality and speepy service. Unbelievable!
Thank you and believe me I will only be buying my merchandise from you!"
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- Sara duLion Manoll , Cornwall , Ontario, Canada - 8/3/2006
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"This was my 12th time ordering from you folks since becoming a customer in February 2005, and I wanted to thank you yet again for everything. Among body jewelry sites, yours is one of the easiest to navigate, your customer service is a pleasure (both by telephone and live chat), and my orders have always arrived very quickly (my most recent order, delivered by priority mail, arrived in two days!). I'm also very happy that you carry a large selection of items in smaller gauges (8g and smaller). A lot of other places' selection of smaller jewelry is quite limited - but I've nearly always found what I've needed."
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- Christina Pitts , Terre Haute , IN - 8/2/2006
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"Hey,
Thanks again. I can never find acrylic barbells anywhere. The price is just right as well. I remember paying at least twenty for twelve gauges. Either way you guys are the shit so keep up the good work.
It would be rad if you put me on the customer comment page! It is most def okay with me. Let me know if there is anything else I can do. Great businesses are hard to come buy these days. Thanks again.
Sincerely,
One stoked ass customer, Carl Voorhees"
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- Carl Voorhees , Denver , CO - 8/2/2006
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"Hi!
I just received my order from steelnavel.com today. The navel rings I ordered are beautiful and good quality. I am so excited that I received them so quickly!! Thank you for your excellent service. I have already told two people about your website. I am sure I will be ordering more from you! Thanks again for
the excellent products and service!!
Laura"
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- Laura Wiles , Winston-Salem , NC - 7/24/2006
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"Hi,
I am so impressed with this company, that I wanted to take the time to offer some gratitude. I placed an order last Thursday, it was shipped on Friday, and received my package on Saturday. I am amazed with everything, the quality of the product, the super fast shipping, and the wide selection offered on your website. I am a first-time customer, and now a loyal one for all my bod-mod needs. My navel, tragus, lobes, and industrial are lookin' great!!. Thanks so much and keep up the great work and prices!!! Everyone out there should know how great this company is!!!
Nicole"
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- Nicole Alicante , Hacienda Heights , CA - 7/23/2006
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"Hello!
I wanted to let you know that I received my order yesterday and I am very pleased with the service from Steel Navel. I got my first piercing 13 years ago and I've bought jewelery from a lot of different companies. Steel Navel's exceptional service certainly stands out from the rest! I'll order from you again and I'll definitely tell friends about you!"
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- Ruth Berenji , Culver City , CA - 7/21/2006
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"Hi John,
The earrings are gorgeous. The website doesn't do them justice! I was also impressed at how fast I received my order. I look forward to shopping your site more often. Thanks so much for the gorgeous ear art. You guys rock.
Kindly,
Shay"
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- Shana Friedman , Ormond Beach , FL - 7/6/2006
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"Even greater news!!! It's arrived safe! Tongue bar is perfect - taking the other bits over to my fella this weekend - all looks good to me!
Many thanks"
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- Anna Rossler , Channel Islands , United Kingdom - 6/22/2006
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"I thought I'd give you a thumbs up on my last purchase. I recieved your parcel today. Once again well packaged so no worries of the contents. They arrived save and sound. Thank you for the fine service.
Regards Mark-"
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- Mark Sery , Manchester , MO - 6/16/2006
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"Today I spoke with a woman (I'm so sorry that I don't remember her name; she telephoned while I was in a meeting at work, and I was distracted) who telephoned me to answer a question that I had posed online earlier in the day.
She was not only extremely pleasant to speak with, but she had already noticed that I had "figured out" my question by the fact that I had ordered a taper about an hour after I e-mailed my question. She also fixed things so that two earrings that I had ordered earlier, and the taper, would all be grouped into one order (saving me money).
It was also a plus that she knew Elaine Angel, who did my frenum piercings, thankfully finishing them before her move to Mexico. In general, she was just extremely pleasant (I know, I used that word already), and if I hadn't been preoccupied with work, I would have liked to talk to her more about my plans for my ear lobe(s). At any rate, she was helpful as hell, fixing my three different orders like that.
I will ONLY do business with your company, as you carry quality jewelry, and your customer service is the absolute best. Now if I just weren't (or wasn't? which will it be? haha!) running out of convenient places to
pierce... Although that virgin right ear lobe may not be safe for long! haha!
Please be sure that my "mystery woman" gets full credit for the help that she has given me.
Sincerely,
Scott"
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- Scott , Baton Rouge , LA - 6/14/2006
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"I just wanted to say that when I got my Jewelry in the mail and opened it...my jaw just hit the floor. The quality of your product is AMAZING!!! I have been a Professional Body Piercer for many years now and Steel Navel is
what I will now compare all other products to. I'm in awe!!! GREAT PRODUCT 100%
Jason Brown
Professional Body Modification Artist"
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- Jason Brown , , - 5/26/2006
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"Thanks fo your prompt reply. I've purchased items from you all before and am always very impressed with your service and selection. I think you are a great company and I like shopping with you all because I am always guaranteed stellar customer service (in addition to really beautiful, hard to find pieces)! Thanks for shipping my order promptly,
Mary Ann"
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- Mary Ann Zissimos , New York , NY - 5/15/2006
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"You guys are the best people to buy from- the products are all quality and your customer service is unparalelled! I look forward to a long working relationship with steelnavel. :)
Jamie"
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- Jamie , New Rochelle , NY - 5/15/2006
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"I just received another one of my orders from Steel Navel.com and I wanted to take a moment and let you know that your service is second to none. Your products are excellent quality and your prices can't be beat. I tell people about your site every chance I get.
Thank you,
Suzanne E. Meiner"
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- Suzanne Meiner , Las Vegas , NV - 5/4/2006
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"Thanks so much, you guys are the best. Much appreciated!!! I frequent some piercing forums, and have mentioned Steel Navel as one of the best jewelry sites I know. Thanks again for the great service and great jewelry.
Karen"
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- Karen Leonard , Baldwin , NY - 5/1/2006
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"Hello,
Thank you so much for your help regarding this situation. I want to thank you for your prompt responses to my concerns. I've ordered from you in the past many times without any problems. And this one particular time when a problem did occur you were more than happy to help me. Even though the problem was the fault of the postal service. Thank you so much!
Have a great day!
Creighton."
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- Creighton Almore , Scottsdale , AZ - 4/19/2006
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"Items arrived today 13th March. Thia was my second time ordering from site. I just wanted to congratulate you on a super speedy post system and excellence of communication through emails.
Thanks again. Best Regards
Liam Nolan"
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- Liam Nolan , County Cork , Ireland - 3/13/2006
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"I just received my nose ring today, and I really need to let you know that I am very pleased. Thank you so much. I had to have my husband put it in for me due to the nails, but otherwise, I am very happy with the way it looks. Everyone at the office loved it. Once again, Thank you. Sincerely,
Arlette Dykstra"
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- Arlette Dykstra , Port Jervis , NY - 3/13/2006
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"YOU GUYS ROCK!!!!!!! AWESOME SERVICE! Lightning fast shipping! LOOKING FORWARD TO DOING BUSINESS WITH YOU AGAIN.
THANK YOU! THANK YOU!
Bo"
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- Bo , Fullerton , CA - 3/7/2006
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"I am sorry that I am replying to this email a bit late but I wanted to thank you and your company for promptly shipping my jewelry to me. I am extremely satisfied with the order and your service. Thank you very much. Have a great day. :)
Nikki"
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- Nichole Smith , Tiverton , RI - 3/6/2006
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"Hi, I just recieved my order and i would like to say thanks. You guys are amazing. The shipping was super fast and everything came professionally packaged. I most definately will be returning. THANKS
Joe Bleistein"
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- Joe Bleistein , Milford , DE - 2/24/2006
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"Thanks for the SPEEDY service... GREAT PRICES... and especially for taking the time to personally respond to my comments/question on the order form.
It means a lot that you took a moment to reassure me that you really do use Priority Mail. There seem to be so many businesses online that are less-than-honest when it comes to bumping their profit by an extra dollar with inflated postage... it gets frustrating... and I MEANT NO OFFENSE to you guys. I hope you understand my concern and frustration and that you'll forgive me for assuming the worst.
I'm delighted to have found your web site and I can guarantee that I'll be back for more!! Even with the cost of shipping, it's STILL much cheaper than the jewelry that the local piercing studios sell. I'll definitely be sure to
tell a couple of friends about your site too!!
Regards,
Allen
PS: Your shipment arrived today!! My new captive-bead-ring is beautiful!! Very nice... I just LOVE it!! Thanks!!"
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- Allen W. , Fort Washington , MD - 2/6/2006
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"Wow, thank you so much for the ridiculously quick turnaround, and for actually reading [and responding to] my comment.. it is greatly appreciated, and will not be forgotten. Happy new year!
By all means, feel free to use my quote for anything you like. i would (and do) recommend you guys to anyone looking for jewelry or supplies. by the way, i just received my order and everything looks great.
thanks again..
marissa"
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- Marissa Tomkins , North Andover , MA - 1/2/2006
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"Just got my order (14g evolution 2-notch cbr). . .this is my third order from you guys and I've not been dissappointed so far!
If you happen to start stocking different colors of the evo's (say, black) I know I'd buy a few (getting ready to start a new piercing project on my face :D)
Be well.
Kevin Smith, www.thatballguy.com"
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- Kevin Smith , Rusk , TX - 12/27/2005
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"Hi! I just received my latest order this morning. I wanted to thank the entire staff of SteelNavel.com. My orders (this is my eighth with you folks) have always arrived very fast, the merchandise is always exactly what I expect, and your customer service is excellent! Keep up the great work!
Sincerely,
Christina Pitts"
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- Christina Pitts , Terre Haute , IN - 10/27/2005
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"I wanted to comment on the service of your company...I recieved my items I ordered in a quick time....I will for sure be doing business with you all agian...I was ordering from BodyCandy..and have to say I will proablly be switching because of ghe price and quick service..Once agian Thank You very much...
Sherril"
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- Sherril Fox , Jacksonville , NC - 10/25/2005
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"Hi John,
Thank you so much for all your help! Everyone at Steel Navel has been so accommodating and wonderful. I love all your merchandize and will continue to shop there often :)
Please feel free to use my comment! As I said before, everyone at Steel
Navel has been wonderful! I'm happy to help spread the word :)"
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- Carol Janko , Livonia , MI - 9/30/2005
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"I just wanted to let you know that you have a new and happy customer who will tell everyone looking for body
jewelry here in Austin Texas where to buy it. The guy at my local piercing studio even commented on the
quality of your jewelry. Nobody here in Austin Texas had a 1" DIA. x 6ga. CBR in stock, so I found you
online and it was shipped to me in less than 5 days (priority mail). I am very happy with the service,
price, and quality of your site and product. Hope to order more from you for many years.
Kelly"
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- Kelly Stephens , Austin , TX - 9/28/2005
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"Hi John
Wonderful news. And since I live just about 60 miles from you I would expect tomorrow or the next day. Patience isn't my strong point. Thank you very much for the up date. I have had absolutely great service from SteelNavel.com. Please pass on my compliments to all of your staff. You are welcome to use my comments on your feedback page. It really has been a pleasant experience shopping. I know I'll be shopping with you again.
All The Best,
Juanita Hobson"
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- Juanita Hobson , Chino , CA - 9/21/2005
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"Hi,
I just wanted to say that your customer service is absolutely perfect, you
answer emails very quick :) My order arrived today, which was a few days
earlier than expected :) I buy a lot of things on the internet, but a
customer service this good and quick and such fast shipping is unfortunately
very rare :) My compliments to your company, I will definately order again
from you :)
Regards,
Judith from Holland :)"
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- Judith Van Nunen , Noord-Brabant , The Netherlands - 9/6/2005
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"Hello,
I came to piercing's late in life. Well in my 30's. I knew nothing about the jewelry and know a little more. When it was time to change my jewelry I went to my piercer. I brought him several types of jewelry I bought. He a professional piercer told me your jewelry was quality jewelry while the other stuff from a different company was crap. I am glad to find a company that sells good, quality jewelry at low prices. Its nice to deal with a company I know I can trust.
Carol"
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- Carol Curry , Raleigh , NC - 9/1/2005
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"Hi. I just felt that I had to tell you that I am very impressed with your customer service. Your e-mail responses were very quick and polite. You can be sure that I will be back again and again.
Thanks, Bruce."
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- Bruce Cutler , Churchill , Ontario, Canada - 8/23/2005
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"I'm totally blown away with the speed my problem was fixed. I buy many items online, and I've never had such friendly and quick service. If every company would conduct their self in the manner in which you have, there would be absolutely no fear of online retailing. Thank you very much, as I am grateful for your honesty and the fact that you genuine care that your customers are satisfied.
Thanks again, Ashley"
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- Ashley Casey , Pleasantville , OH - 8/12/2005
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"Hi guys, just wanted to say thanks for the great service. I
received my order in the mail today and the jewelry's great. I
appreciated your simple order process as well. Great job.
*Tanja"
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- Tanja R. , Victoria , BC, Canada - 8/2/2005
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"my name is wendy sell. i just made a purchase w/ your company. everything about the transaction went smooth. what prompt delivery, thank you! i get skeptical about purchasing things online, your company is very professional, and has alot of hard to find items @ great prices! thanks again!
wendy sell"
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- Wendy Sell , Junedale , PA - 6/29/2005
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"THANK YOU! You guys are REALLY good to deal with! I dont think i had customer realtions with anyone that would cooperate as well as you guys do. Great job! I'll make sure to spread your company name around."
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- Jon Steber , Lehighton , PA - 6/20/2005
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"thanks once again you guys are awesome and never have disappointed me thanks!!!!!!"
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- Keith Hollingsworth , Newton , MS - 6/7/2005
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"Hi,
I just wanted to say thanks everything looks great the shipping was fast and I got awesome customer service
when I needed to change my order. You guys are great i'll defiantly shop here again.
VVT.
Emily"
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- Emily Wolfe , Sammamish , WA - 6/3/2005
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"Lenore,
When I have done business with you all in the past, I have truly enjoyed
the service and outstanding quality of body jewelry. I had taken out my
earrings, but recently regauged them to a 14. I knew I could get great
jewelry and at a reasonable price from you guys. Thanks for all you do and
your kind replies. Can't wait to get my jewelry. Have a great day!
Dana"
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- Dana Sherrin , Lancaster , SC - 5/24/2005
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"Thanks AGAIN for a fabulous product. The forged 14k CBRs w/ titanium bead are exquisite. The order got here very quickly. I am SO happy to have found your site. I've sent your site to both my sisters and I'm
sure they'll be ordering from you. Thanks again for being such professionals.
F. Clement"
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- Fran Clement , Novato , CA - 5/19/2005
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"thanks you guy are awesome love all the stuff ive ever gotten from here never been disapointed.!!!!!!!"
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- Keith Hollingsworth , Newton , MS - 5/18/2005
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"I'm in the middle of Iraq, so you can guess that having to return something and deal with problems would be difficult. With you, I didn't have to. Your merchandise is wonderful, the information on the web site makes it easy to pick out exactly what I need and the shipping was fast. Thank you.
Linda"
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- Linda Williams , Al Asad , Iraq - 5/15/2005
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"Once again, thanks for a quick and accurate order received. I used to suffer the hits and misses of Ebay and am happily dropping that in favor of your fast, professional, reliable service. Couldn't be happier. See you again soon.
thanks,
Fran Clement"
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- Fran Clement , Novato , CA - 5/15/2005
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"Hello. I just received my order of Provon and H2Ocean and am very impressed with how quick and professional your company is. Thanks so much for being so quick...the H2Ocean calmed down a very red cartilage piercing in seconds! What a relief. I'll be ordering again soon, thanks!
Sincerely,
Fran Clement"
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- Fran Clement , Novato , CA - 5/13/2005
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"Thank You So Much...I was so surprised Saturday morning to see the mailman with my belly button rings...Thank You for the quick turnaround...I Love You Guys...Denise"
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- Denise Hover , Whittier , CA - 4/25/2005
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"hey guys, well, i got yet another lip ring from you guys and ofcourse service was great..infact im ordering an aftercare product while typing this :D.
hah, thanks. you guys rule"
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- Brandon Holma , San Diego , CA - 4/4/2005
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"Thank-you so much for your prompt shipping on my order I will be happy to buy from your company in the near future. One happy customer.
Tracey Shepherd"
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- Tracey Shepherd , Fort Irwin , CA - 3/23/2005
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"Thank you!! - I love your website!! It is by far the best I have ever visited... :-)"
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- Jennifer Eubanks , Canby , OR - 3/1/2005
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"Hello, I ordered the cats eye lip ring from you guys, and I have to say, I am very happy with it. It is exactly what I wanted and I will be bringing my business to SteelNavle again in the near future.
I'm already spreading the word to all my friends or anyone with piercings needs.
Thank you for the excellent service
-Brandon"
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- Brandon Holma , San Diego , CA - 2/19/2005
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"Lenore,
Thank you very very much! This is definately above and beyond as far as customer service goes. I'm always nervous about making purchases on line, but I won't hesitate to shop through your site in the future. Outstanding Customer Service!
Thanks!
Melonie Patrick"
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- Melonie Patrick , Portland , OR - 2/17/2005
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"Hi! I just had my new-piercing captive bead ring removed and can't wait to get some cool navel jewelry, that's why I love your site! You have so much cool stuff, exactly what I need to start a collection.
Thanks,
Carrie"
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- Carrie Fuller , West Monroe , LA - 2/17/2005
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"I received my order today. Since this was to be a Christmas present, I was a little leery of ordering so close to the holiday, but it only took 4 days to get here!
Not only that, but these are for my son and I just want to say that the quality of these tools is fantastic. They are much better than I would have expected for the low price.
I have forwarded your address to my son so that he may start ordering from you himself.
Thanks for everything and Merry Christmas!
Karen Murray"
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- Karen Murray , Westerly , RI - 12/16/2004
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"Hello:
Just to confirm receipt of the above referenced Order in today's post. I'm very pleased with the Nose Bone, and equally pleased with the prompt shipment - it arrived in no time.
I came across your site during a web search for the Nose Bone in this smaller size. You can be sure I'll be back to do business with you again.
Many thanks.
Kathryn M. Munin"
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- Kathryn M. Munin , Miami , FL - 10/18/2004
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"First, I'd like to thank everyone that helped me in my confusion as to what it was that I needed. I got my package today..... imagine... you sent it on Tuesday and I received it on the opposite coast today (Thursday). I am happy!! Everything was just as described and all of the suggestions for alternative styles work wonderfully. Thanks again and will definitely be back for more!!"
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- Vicky Hiller , Carolina Beach , NC - 10/14/2004
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"I just wanted to say that I recieved my earrings that I ordered and they got here in a flash, and I'll have to admit, they look beutiful in my ear! *smiles* Thank you for a great product and even more for getting them here so quickly, now I can sport my new jewelry, and I cant wait to show them off! Thanks! Can't wait to order some more.
-Jennifer"
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- Jennifer Dykes , Odessa , TX - 10/9/2004
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"Hello
I received my order today. Total time from order to delivery was just over four days - not bad. The jewelry is absolutely perfect - I have decided to buy all of my jewelry from SteelNavel.com. Your prices are absolutely the lowest retail I've ever seen, and the quality is definitely the best (both in product and service).
Thanks SteelNavel!
-=Patrick McGovern=-"
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- Patrick McGovern , Lombard , IL - 10/6/2004
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"Thank you for your swift & friendly service. Order arrived here in the UK whilst I was away on holiday, to the correct address!
Thanks much."
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- Anonymous , , UK - 10/1/2004
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"Thanks for the excellent customer service, very rare theese days!!!
kind regards
Joel Lippman
Florida PT Cruiser Club"
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- Joel Lippman , Coral Springs , FL - 9/23/2004
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"Aloha Lenore and Steel Navel Staff,
I just wanted to say thanks for the great service and products you guys are providing. Its better than dealing with the shops down here because some of the shops here dont even carry what you guys carry. I am happy with all the products I have bought from Steel Navel. I am also happy with the shipping, my items arrived to Hawaii pretty quick! I would gladly recommend Steel Navel to friends. I already have recommended it to strangers here inquiring about the jewelry I bought. People should know about the great service and products Steel Navel provides.
Keep up the good work and I will be looking forward in doing business again.
Mahalo!
Josh"
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- Josh Reyes , Honolulu , HI - 9/21/2004
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"You have a great site. The order was sent fast, and I was very pleased with the product, it was just as expected.
Great work.
Basil"
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- Basil , , - 9/20/2004
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"Thanks for the update. We have loved working with your company. You guys are always on time and everything is smooth as silk. We've easily spent over $1000 the past two years with you, and we'll be back I'm sure. My wife looks great in SteelNavel's gold :)
You guys rock."
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- Chris Crawford , Hays , KS - 9/17/2004
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"thank you very much. I never had customer service with an online company like you with steelnavel.com. Just wanted to let you know that I very much appreciate all your help.
thanks
ashlee barth"
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- Ashlee Barth , Allentown , PA - 9/16/2004
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"hi there,
just wanted to say that my labrets with long curved spike arrived today. wow!!!! cant belive they are here so quickly as im over in the uk. the product is brilliant to, just what i was after. will be recommending you to my friends great service. well done and thanx very much.
mike c"
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- Michael Coombs , South Wales , United Kingdom - 8/17/2004
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"Just letting you know that I received this item in perfect condition. It is far more awesome than I had ever expected. Again, thank you very much for taking my order and shipping so quickly. I"M HAPPY!
Yours, David"
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- David Mcmeeken , Tiro , OH - 8/12/2004
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"Order came today ,no problem. They look to be good quality,fitt good,feel fine ,actually don't hardly know I have them in. Thank You for prompt service.
Peace, Danny Howland"
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- Danny Howland , Abington , MA - 8/4/2004
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"Thank you very much, it was recieved and it is awesome. You rock alot, as you're the only place I've found that has 16ga pinchers. Please continue to expand your selection of jewelry, and if you get different colors or materials of pinchers for 16ga please contact me and i will purchase them. Thanks again!
Dan"
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- Daniel Swiatek , Clarksburg , NJ - 7/24/2004
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"I just wanted to let you know that I really, really appreciate your service! The customer service at Steel Navel was very quick, efficient, and stress free. I again thank you for responding so quickly and for taking care of me. I will come back to shop again at Steel Navel without a hesitation because of it! =)
Rebecca Wallace"
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- Rebecca Wallace , Monroe Twp , NJ - 7/22/2004
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"Truly amazing service in product shipment and your notes letting me know what was to happen and when it did happen.
We will do this again. In the present the item is installed and perfect.
Thanks again,
Bill R."
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- Bill Richardson , Butte , MT - 7/19/2004
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"Hi, I just wanted to thank your company for the great work you do. Although I have only ordered 2 items from you so far but I have been very pleased with the quality and speediness of arrival. Thanks again, and keep up the good work!
Jen"
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- Jennifer Hawley , Monrovia , MD - 7/8/2004
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"Lenore,
Thank you for the quick response and shipping of my replacements! I have been corresponding with John about the great customer service your company provides. As I mentioned to him, you have a permanent customer in me from now on.
Again, thanks!
God Bless!
Jason P"
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- Jason P. , Nashville , TN - 6/4/2004
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"hey Lenore,
a quick thank you for your great service & pleasant & easy conversation. I received your package today via usps, it arrived much sooner than i had anticipated (oh yeah!). the product is very nice & i look forward to
trying them all out! i know where to go when i want some new stuff to play around with. :)-
best regards,
mike maccaro
new jersey"
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- Mike Maccaro , Wayne , NJ - 6/3/2004
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"Hello,
Just to let you know I received my order today. Six days, including the weekend, pretty quick! It got taxed (small value stuff usually doesn't), but that's the jerks at customs' fault, :) Will likely order from you again,
your shipping rate to Canada is excellent. Thanks a lot!
-- Brendan"
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- Brendan Mcdonald , High River , Alberta, Canada - 6/2/2004
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"Thank you very much. This is the best body jewelry site to deal with. I have sent links to your site to all my friends, this is just another example of why I'll be back.
Again, thank you!
Sean"
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- Sean Miller , Castle Rock , CO - 6/1/2004
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"My orders arrived today, thank you so much! Everything was perfect - just as pictured, in perfect condition, all the invoices in order... you guys are seriously the best, I'm always totally happy with your products and I always receive them very promptly. Thanks for the excellent- and personal- service, you've definitely got a loyal customer! :)
Heather"
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- Heather , West Plains , MO - 5/19/2004
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"Thank you for the beautiful jewelry and EXCELLENT service. It's true yours is a great business. Best online shopping experience and fastest delivery I've ever seen. I'm on the other side of the Pacific and still received my order within 5 days. I've had bad experiences shopping online too. I will definitely order from you in the future. I LOVE my titanium pinchers, thank you again.
---Nacole Clutter"
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- Nacole Clutter , , U.S. military - 4/28/2004
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"Good Morning,
Thanks for your fast excellent service!! I have had many wonderful shopping experiences from Steel Navel. The customer service staff is excellent and very fast and friendly with their responses. A few months back I lost the end to my 14k gold eyebrow barbell. I originally bought the ring from Steel Navel and had no clue what to order. I contacted your customer service to see if they could help me out, to my surprise the next day I got an email saying what I previously ordered, what I need to order and also some new barbell ends that just came out.
Steel Navel also has the largest selection of body jewelry. There is many different types of jewelry sizes and they are very affordable. Shopping for my sisters birthday on your site was very easy! I had in mind the design that I knew she would like, not knowing if your site had it. When I visited the site I found her perfect present and it was exactly what I was looking for. She was so happy with it and will also become a customer of yours in the future. Oh and the customer service rep that I emailed about leaving a happy birthday note for my sister deserves a thumbs up to!
Too bad I have only one body piercing you guys have great jewelry. Anyways, just wanted to say thanks for the great shopping experiences customer service. Have a great day!
-Tracy H"
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- Tracy Hagerstrom , Worcester , MA - 4/14/2004
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"Thank you for shipping so quickly. I'm so impressed by that. You guys are geat!! Thank you!!
I've been pissed off by online shopping. Lots of uncomfortable things happened to me, so this
time I was kind of scared. However, you guys were great!!! Quick shipping, well communication and great stuff! You guys are the BEST!! Thank you for the great service.
Arisa Kuki"
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- Arisa Kuki , San Marcos , CA - 4/12/2004
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"thanx, no questions, been very satisfied with the service that you have provided. i will definately use your business as a personal pick to get my jewelry from within the past and i am sure my order will be at my finger
tips, like with the last order, in a very short time. jus telling the truth, i have been very pleased with over-all business with you. i will be purchasing again from your company very soon ;)
respectfully,
jason"
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- Jason Cale , Docena , AL - 4/11/2004
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"Thank you so much!!! I appreciate the GREAT Customer Services!!!
I am proud of the AMAZING service I have been getting. Thank you for everything and have a GREAT DAY!
Thanks again,
Mandy"
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- Mandy Saythong , Shakopee , MN - 3/31/2004
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"Second order in 2 weeks! Love your service! Good quality and great service!!"
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- Cheryl Hutton , Greenwood , IN - 3/29/2004
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"Thanks, I received the jewelry the other day, didn't have time to try them on. Did today and loved them. Great service, wonderful communication, Thanks!
Once again, thanks so much, I'll definitely use you in the future.
Lorna"
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- Lorna , , - 3/27/2004
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"THANK YOU! THANK YOU! THANK YOU!
Your web site was actually the third one I found carrying 14k 20g nose bones. Your site was the first one to actually ship me what I wanted, and so very promptly. First site took 24 days, sent silver nose screw - second site took 18 days and sent 16 gauge bone - no way was it going into my nose hole! Thank you for excellent service - I will be a customer for life!!!!"
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- Lisa Davenport , Pt. St. Lucie , FL - 3/25/2004
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"Thanks, received the jewelry today. great doing buisness with you and look forward to doing buisness again.
Wayne Stover"
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- Wayne Stover , Stanhope , NJ - 3/22/2004
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"Hi,
Arrived in 2 days. Everything great and fits perfect. Thanks for another
great deal.
-Dave"
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- Dave Bernstein , Rio Rancho , NM - 3/22/2004
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"I was very HAPPY with my order and will continue to order more GREAT jewelry from you. THANK YOU. What a GREAT BUSINESS!!!!!! Thanks again Lenore.
P.S. I can't say enough about the delivery very impressed!!!! Eva"
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- Eva Fowlkes , Conshohocken , PA - 3/18/2004
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"I ordered some ear plugs from you last week, and I must say, thank you! You have a really great selection, and were so fast; I placed my order on Thursday, and Saturday I had my jewelry! Great , great, great... thanks!"
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- Joseph , Los Angeles , CA - 3/16/2004
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"I've ordered from you twice, ordered from another on-line body jewelry company, the threads on their jewelry and quality is awful, your's is the size you say, there's pinch as they're not the correct size, you are awesome for delivery, size, and quality! Thank you!"
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- Jeanie Rheinheimer , Millersburg , IN - 3/10/2004
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"Feel free to use my remarks; anything to spread the word. Sometimes shopping over the Internet can be trying and it's wonderful to find such a worry-free e-tailer like yourselves! I'll definately spread
the word to friends!
Thanks again and I look forward to future purchases from you guys!
Stay cool,
-Annie"
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- Ann Negladuik , Abbotsford , British Columbia, Canada - 3/10/2004
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"WOW am I impressed! The order arrived this morning. That was quick to Canada! Thank-you very much and I'm so very pleased with the jewelry! That was just a test run and your service was phenominal, I'll definately be ordering again from you in the future! Great response, packaging, service,
price and products!
Thank-you again!
-Annie"
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- Ann Negladuik , Abbotsford , Britsh Columbia, Canada - 3/9/2004
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"great jewelry! everything fits, everything rocks! the forged septum ring is very comfortable and i really like the way the flattened parts look.
i will definitely continue to order from you all!
greets,
nina(h) pixie"
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- Nina Hollenberg , Alameda , CA - 3/8/2004
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"I have reached out to customer service with a few questions and have found you to be extremely helpful. Thanks for such great customer service!"
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- Anonymous , Glen Allen , VA - 3/4/2004
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"i love steelnavel!
fastest delivery time. ordered on feb 29th, recieved on mar 3rd. got what i wanted. thank you!
arch p., salt lake city, utah"
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- Arch Prakasvudhisarn , Salt Lake City , UT - 3/3/2004
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"Dear Steel Navel,
I recieved my white gold diamond nose screw today and it is absolutely perfect. Thank you so much. I will do business with you in the future.
Thanks again, Teri"
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- Teri Gertts-Bush , Renton , WA - 2/25/2004
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"Thank you very much for the super quality of jewelry and shipping methods. Your website navigation for a particular piercing or material is phenomenal!
Susan"
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- Susan Baxter , Fort Worth , TX - 2/24/2004
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"HELLO. MY NAME IS NICOLE AND I PLACED A SMALL ORDER WITH YOUR COMPANY AND I JUST WANTED TO TAKE THE TIME TO SAY THANK YOU. I RECIEVED AN EMAIL INFORMING ME THAT MY ORDER WAS ON BACKORDER AND WOULD NOT SHIP FOR ABOUT ANOTHER WEEK.
THE NEXT DAY I RECIEVED AN EMAIL THAT MY ORDER HAD SHIPPED. WHEN I GOT TO MY HOUSE THAT NIGHT THERE WAS MY PACKAGE!! I WAS VERY PLEASED WITH MY PURCHASE EXPERIENCE AND I WILL DEFINATELY COME BACK!! SO THANK YOU AND KEEP UP THE GOOD WORK!
~NICOLE"
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- Nicole Legassey , Douglas , MA - 2/24/2004
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"I wanted to take a moment to tell you that Lenore is fabulous. I spent 3 days shopping the web for jewelry. Your site was not the cheapest I found, but Lenore was so friendly and helpful, I placed my order with her. I will make all of my future purchases with your company because the customer service is outstanding.
I am extremely happy with the quality of my jewelry, but even more with the way Lenore treated me. I have thanked her, but please pass along the message that she is absolutely fabulous.
Thank you,
Kris Jensen"
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- Kris Jensen , Sandy , UT - 2/24/2004
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"Hi there!
Just a note to let you know my things arrived today ! I SOOO love ordering from you - the pieces are even prettier in person than they were pictured on the site! And the note to let me know when the package shipped just tells me that you care about your customers - so appreciated .... keep up the great work and thank you so much!
Deb"
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- Debbie Koman , New Baltimore , NY - 2/19/2004
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"I have bought from your website several times before and I just have to thank you guys for your great service. The items always ship very fast, and you have the best selection of jewelry I've seen. Keep up the good work. Once again, thanks!
Nuri"
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- Nuri Resendez , McAllen , TX - 2/11/2004
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"I received my order. THANK YOU so much for the fast fast fast service.
I have already told and shown a few of my friends here my new items and am going to Dallas to a party this weekend and can't wait to show them as well.
You have quality items and GREAT service. Your hard work really does show in your presentation of the items and your service. Thanks again so much. I look forward to more purchases in the future.
Susan"
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- Susan Walsh , Little Rock , AR - 2/8/2004
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"I received my order sooner than expected.
Thank you very much,
Marzena Bielas"
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- Marzena Bielas , Staten Island , NY - 2/2/2004
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"Thank you so much for the prompt shipment, I received the package today. I will really enjoy my new jewelry and through research, had found your site to be the most cost effective available.
I am planning on ordering again from you in the future.
Thanks again.
Best regards,
Tiffany"
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- Tiffany , El Segundo , CA - 1/22/2004
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"John-
Thanks!! You guys are great!! Previous to this email I got the notice that my card had been credited. So, I knew that you guys had taken my suggestion into consideration.
I just got done telling a friend about how great your cust service is and then I received this email.
This isn't the first time I've tipped my hat to you guys. I've gone back and forth with Lenore a couple times and she's been very helpful. Going as far as pointing me in the right direction for merchandise that you guys didn't carry at that time (nostril retainers). Which you carry now, because I'm picking up an extra (for my wife).
Anyway, I really appreciate your help and continued customer satisfaction as I continue to spread the word.
Keep up the good work!!
Regards-
Christian"
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- Christian Linback , South Bend , IN - 1/15/2004
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"THANK YOU SO MUCH!!!!
I have a bunch of friends that also have peircings and I will make sure to
tell them about your GREAT Prices and EXCELLENT SERVICE!!!!!"
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- Heather Bartolotta , North Port , FL - 1/12/2004
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"Wowyour customer service is awesome. I really appreciate you prompt reply.
You are the best! Amazing customer service! ThanksI will always shop with SteelNavel because of your service. Happy Holidays!
Laura"
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- Laura Adams , Swampscott , MA - 12/18/2003
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"Lenore,
Thank you so much! I have read your testimonials, but now I know for myself that you guys are great! Thanks again! I look forward to doing much more business with you in the future!
Colleen"
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- Colleen , Dearborn Heights , MI - 12/4/2003
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"I want to thank you for my order arriving here so soon even with a holiday in the middle! I'd think you were around the corner from my house if I hadn't seen the postmark! WOW! I've never had such a pleasurable shopping experience here on-line! I know I will be back, time and time again! Thank you, thank you, thank you for being so EZ and wonderful!!!
Dirt Kat Ade"
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- Adrianne Stowers , Crystal City , MO - 11/13/2003
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"I just wanted to thank everyone at steelnavel.com for running an excellent site! I have ordered several times from you and everytime my order has arrived soon after I ordered and it is ALWAYS satisfactory, I've never had a problem! thank you so much!
Michel"
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- T. Michel Murphy , Kannpolis , NC - 11/9/2003
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"I appreciate all the help, you guys are the best. I loved the merchandise and the customer service is awesome. Thank you very much. I promise not to email for a while....lol
It really has been the best experience shopping on the web that I have had. And quick replies to all my questions. Again you guys are great. I have already recommended you to my friends."
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- Katie LaCross , Stonington , CT - 10/21/2003
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"I have looked ALL over the internet for an 18 jewel and this is the only site that has any selection.
Thanks once again for all the help, I will definately be ordering from this site in the future and recomending it to friends. Go ahead and use my customer comment, I have only good things to say about your web site and customer servise.
Elishia Al-Anzi"
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- Elishia Al-Anzi , Marysville , WA - 10/8/2003
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"I really appreciate you giving me a credit for the sales difference. :) I know you weren't obligated to do it, so, thank you so very much!
I will be back to buy more from your site in the future. So, thanks again,
from a very happy customer.
Kathy Blair"
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- Kathy Blair , Pendleton , OR - 9/26/2003
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"Thanks so much for checking out the reverse loop jewelery for me. Yes, I did notice that their prices are much higher, which is why I haven't purchased from them. I get my products from Steel Navel very quickly and have been very satisified with the products and prices. I'll keep watching, and hopefully you will get these items in the near future, hint hint, lol. You can be assured I will be purchasing from Steel Navel.
Thanks again for the investigative work."
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- Kelly Meier , Kelowna , British Columbia, Canada - 9/23/2003
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"really appreciate you holding my order and writing me so quickly..businesses like you are the ones i keep going back to and recommend to others
"
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- Carrie Weston , Everman , TX - 9/19/2003
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"Hello, I recently purchased some jewelry online and recieved my order today. I am extremely pleased with my order and hope to do more buisness with your company in the future! Thank You.
Jahque Hill"
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- Jaqhue Hill , Pontiac , MI - 9/18/2003
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"Hi Amy,
You are just a living doll!
That's the main reason I keep coming back to you.
You are always watching out for your customers' best interests.
That's a quality often lost or disregarded in the less conscientious sales
people, and all too often goes unappreciated or rewarded in the great sales
people like yourself. Please know how much I appreciate all your kind
attention and advise.
Blue skies,
janet"
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- Janet Lundquist , Encinitas , CA - 9/16/2003
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"You guys are THE BEST. I've loved everything I've ordered from you and
plan to do a lot more shopping in the future!!
Thanks again for all your help.
Kathy"
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- Kathleen Bradshaw , Black Diamond , WA - 9/9/2003
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"Ordered from you before, service was great!"
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- Joe Oliver , Red House , WV - 9/4/2003
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"Steel Navel,
I would just like to take a moment to say that your company is by far the
best Internet Mail order company that I have ever dealt with. Even for
parts that were special order I was suprise how quickly that they got to
me. I look forward to doing business with you in the future, and I have
found my loyalty.
Thanks again
David Cline"
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- David Cline , Buffalo , NY - 9/4/2003
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"Thanks again Folks......Excellent as always...Recieved this order today.
Marcie"
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- Marcia Victor , Paisley , Canada - 9/3/2003
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"Thank you for your prompt response taking into consideration the holiday weekend. I appreciate what you are doing and customer service is #1 to me and it is what keeps me shopping long term. I like the quality and prices of everything I have received so far and plan to keep shopping with you, again thank you very much and keep up the good work."
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- E G Archuletta , Albuquerque , NM - 9/3/2003
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"I was impressed with your company's selection and will be
ordering again from you soon.
Mike"
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- Mike Krech , Cottage Grove , MN - 9/2/2003
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"Yes for sure you can use my comments for your feedback page.You might even want to add this to it too. Thanks alot for the response and explanation. Great service yet again on e-mails as wel. I will certainly do more business with you guys. I am looking at getting my wife some gold nipple rings and see you offer such items so I will be getting in touch soon.
Thanks again.
Martin"
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- Marin Charron , Surrey , BC - 8/20/2003
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"Hello,
I just purchased your playboy three dangler belly curved barbell and it was sent the very day and I recieved it 2 days later and thats shipping to canada with customs and all. Fantastic service and nice product.
Thanks.
Martin"
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- Martin Charron , Surrey , BC - 8/19/2003
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"I received my navel piece today, this was the first time I have purchased anything from your company and I must say - I AM impressed! The shipping was faster then fast, the item is really beautiful! I will be shopping with yall again needlessly to say!
Love & Light
Noreen"
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- Noreen Nettles , Houston , TX - 7/10/2003
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"Your jewelry is the best!!!! Every naval curved barbell I have bought
at a "boutique" has broken or the end just unscrewed itself and was
lost. But not the jewelry from Steelnavel.com. I've never had one
break or had the end loosen and fall off. And I paid 40% less ordering
from you. Keep up the great work!!
Chris
Houston, TX"
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- Chris Meyer , Houston , TX - 7/8/2003
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"Thanks again Amy! I must say it is truly a pleasure doing business with Steel Navel. Your service is outstanding!"
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- Lisa Burnette , Jacksonville , FL - 7/3/2003
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"Thank you.
Received the order yesterday and it is exactly what I wanted. I know I will be ordering more from you again."
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- David Lanham , Memphis , TN - 6/28/2003
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"thank you so much for your response and your help, I have really enjoyed your services and have already recommended steel navel to all my friends... thanks again!"
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- Nancy Pickett , Apple Valley , MN - 6/23/2003
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"You are more than welcome to use my comments in your feedback page. Feel
free to use whatever you want.
You guys rock!
I will definitely be coming back to you guys first for any future purchases
i need to make,
Fernando"
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- Fernando Bueno , Davis , CA - 6/18/2003
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"This is my third of fourth purchase from you guys and would be lying if i
said that i was in the least bit disappointed with your company. Ive always
been treated well at Steel Navel and thats why i keep coming back.
Thanks again,
Fernando"
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- Fernando Bueno , Davis , CA - 6/17/2003
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"Thanks Amy! You all are wonderful to deal with. You make shopping a
pleasure.
Louasia Lewis-Stewart"
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- Louasia Stewart , Colonial Heights , VA - 6/5/2003
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"Thank you for letting me know the order was received. I have had excellant service from your company in the past, which is the reason I continue to order from Steelnavel.com.
Charles Wm. Drew"
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- Charles Drew , St. Peters , MO - 6/4/2003
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"Thank you for adjusting my order and shipping it so quickly!
I would like to add that I have ordered body jewelry from your company at
least 5 times now and have always been completely satisfied and pleased with
your service.
Your prices are competitive,your selection and information are impressively
extensive, your customer service is swift and pleasant, and your orders are
processed and shipped surprsingly fast.
Ordering from you is painless and very dependable and I will continue to use
you for all of my body jewelry needs and delight in recommending you to my
friends.
Thank you and please keep up the great work!
Have a pleasant day.
Sincerely,
Maika Keuben"
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- Maika Keuben , Seattle , WA - 5/29/2003
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"thank you for responding so quickly! I have tried ordering jewelry online
before and had problems with the company and I ended up having to wait over
3 weeks to receive my order and then I was not satisfied with the jewelry
anyways so I won't be ordering from them again. I'll stick with steel
navel. You have a better selection anyways. I'm glad I came across your
company. Again, thank you for your quick response!
Sincerely,
Crystal Turner"
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- Crystal Turner , Golden , CO - 5/16/2003
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"I am liking you guys more and more. You treat people fair and seem very responsive. Not common in today's world. Finding people with good karma these days is a find.
Grant"
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- Grant Porter , Sunrise , FL - 5/13/2003
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"I just received my first Steel Navel order and it's great! Your quality and
business professionalism is outstanding!
Thanks for providing such excellent service!
Mary"
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- Mary Toberman , Brainerd , MN - 5/5/2003
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"Hi i love in canada and the jewerly selections are not great for deep navel piercing..i need a 1/2" post and you are the only site that i have found that has cute stuff for deep piercing, although i cannot change mine yet i am already picking what i want from your site and will order it, great job!!! beautiful selection :) your site is now on my favorites and will be my one and only stop for my jewerly...thanks
kim"
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- Kim , , Canada - 5/1/2003
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"thank you so much!!! I mailed everything out today. thanks for being so nice about returning this. I will recommend your company to all of my friends. thanks again
Kim Reese"
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- Kim Reese , Valparaiso , IN - 4/29/2003
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"Thanks Lenore for you fast shipment and and being so accomodating. Once again you put the C in customer service. My order was shipped on Friday, and i received my item on Sat., just as promised. Thanks again for the beautiful pearl.
Carla"
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- Carla Horne , Huntington Beach , CA - 4/21/2003
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"Steel Navel,
I just got my order today for the 2 forged captive bead earrings. I must
say that was really fast. Thanks for a great product, and prompt service, I
got the package the same day the charge for them cleared at the bank!! Thanx
again.
Peace :)
Scott"
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- Scott Rettig , Jacksonville , FL - 4/16/2003
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"Thank you so much, I look forward to recieving my jewelry! Your site was wonderfully organized and so easy to navigate....Thanks again!
Aubree"
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- Aubree Horvath , Chicago , IL - 4/11/2003
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"Thought I would send you guys some feedback, just wanted to say thanks for your patience - I got my jewellry today and it was great, much better size. I ordered once from you guys before, last year, and you were great to deal with then, too, so I'll order again if I need anything. Thank you.
- Sheena"
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- Sheena McNally , Calgary , AB - 4/7/2003
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"Thanks a ton! I'll be sure and recommend your store to anyone looking for
jewelry.
-Justin"
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- Justin Franza , Bainbridge Island , WA - 4/7/2003
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"i've had the run around with other internet companies
today, so doing business with you has been most
pleasurable!
FREEBIES!!! DISCOUNTS!! i
love it...not discounts on cheap stuff, but really
useful things. I found the discounts amazing!
i hope to be ordering more in the future and will
certainly pass my experience to my navel pierced
friends!
have a great day, Diane"
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- Diane Albert , Hollidaysburg , PA - 4/3/2003
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"Once again I received my order in record time! I love the jewelry as always and could not be happier
Thank you, Becky"
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- Becky Cisneros , Appleton , WI - 3/21/2003
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"I was really impressed by the variety of choices on your website. So much easier than going to a piercing shop or tattoo parlor, plus much better selection. I'll definitely use you guys again!
Again, thank you!
Andrew"
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- Andrew , Boston , MA - 3/20/2003
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"Thank you for the extremely fast shipping - I didnt expect my earring until
next week and here it was today! I am very satisfied with your website's
ease of ordering, the fast shipment and the great quality of the earring
itself. I will definately be back!
Thanks again
Margaret Gilbert"
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- Margaret Gilbert , Newington , CT - 3/14/2003
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"I LOVE my new jewelry!!! Thank you for making sure I received my jewelry replacement in time for my trip. I appreciate all your help with this and my return!
Janet Merschman"
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- Janet Merschman , Bemidji , MD - 3/12/2003
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" Order arrived and already replaced my 8 gauge with the new 6 gauge! IT is great, and i can't wait till i am ready to go up to a 4 gauge, i will definately buy from you all again and tell everyone I know that is in need of body jewelry about you all. Thanks again!
Gary"
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- Gary Dozier , Concord , NC - 3/12/2003
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"Thank You for the interest in my comments. Sure you can use them. Thanks for
considering my privacy, also. You definitely have it together. Outstanding
service & great quality merchandise.Keep up the good work! Ann M."
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- Ann Mast , Surfside Beach , SC - 3/12/2003
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"I've been meaning to write to say a huge THANKS! for such quick shipping and
such wonderful jewelery! I just made my second order. My first amazed me -
so much nicer than anything I can find locally - except at my piercer's -
but he carries mostly gold decorative navel stuff and I can't use gold yet!
*pouts* LOL !
Anyway - I just wanted to say thank you !
Debbie Koman"
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- Debbie Koman , New Baltimore , NY - 3/11/2003
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"great service! I'm impressed! Definitely a favorite!"
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- Ann Mast , Surfside Beach , SC - 3/10/2003
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"first let me say thank you for caring about the customers satisfaction! Don't get that much in real life, much less in internet purchases. --- SO THANKS
You are great, and I look forward to doing business again!!!!
Sincerely
Gary Dozier
Concord NC"
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- Gary Dozier , Concord , NC - 3/7/2003
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"Just wanted to take the time to thank you again for all that you went through. i am excited to get my new rings living here in the boonies of alaska, i dont get a much chance to make it to town. will visit your site again in the near future..
Thanx
Rob"
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- Robert Anderson , Port Alexander , AK - 3/4/2003
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"i just wanted to drop you all a line saying that you have great service and products! i ordered from you recently and received my order VERY quickly! and i am VERY happy with what i ordered, and can't wait to order form you all again soon! even ordered something for a friend's birthday. will pass on your company name to my friends! thanks again, amy scott :)"
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- Amy Scott , Rabbit Hash , KY - 2/26/2003
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"Hi,
My jewelry arrived on Saturday, and I love it! Thanks
for a great product & great service.
Diane"
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- Diane St. Laurent , Jackson , NJ - 2/4/2003
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"Thanks so much for personally responding to my request. I do appreciate
your company's policy of not selling my information to a third party.
I don't have a problem with receiving the monthly newsletter. I don't
always have the time to view any new items you may have listed on your
website.
Again, thanks for the reassurance regarding my personal information. I can
only wish that other companies were as concerned for their customer's
privacy as Steel Navel is.
Have a great day.
Donna"
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- Donna , Woodbridge , Va - 1/28/2003
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" You know I have got to tell you that your customer service has been outstanding. I really appreciate the attention that you have given me. I look forward to doing business with you again.
Thank You,
Lois Jean Casamento"
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- Lois Casamento , Clinton , MD - 1/23/2003
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"I would be more than happy to have you use my quote. I truly cannot believe
how quickly I received my jewelry. I ordered it on Tues and received it on
Thursday...OF THE SAME WEEK!! That is what I call customer service!!
Thanks again!!
Sandra"
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- Sandra Lochridge , Los Angeles , CA - 1/17/2003
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"Unreal!!! I just received my jewelry. Thanks so much for the prompt
service!!
Sandra"
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- Sandra Lochridge , Los Angeles , CA - 1/16/2003
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"Hi, I placed an order with you guys on Friday 12/20/02, and I received it on Saturday and im very pleased with the product and fast service. Also, I would like to thank Lenore for accomodating my order at such short notice. I look forward to ordering from you guys again. Thanks Carla Horne"
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- Carla Horne , Orange , CA - 12/23/2002
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"Lenore,
I did get it right after I sent the request. Thanks for the quick response. Great site by the way. Very easy to use.
Steve"
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- Steve Cosentino , Aurora , IL - 12/16/2002
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"Thank you!!! Your site is awsome.. I just recently (2 days ago) got my belly button and nose done.. so I am now shopping for some more jewelry.. I have told everybody I know about ya'll... Thanks again!!!!!!!!!!!!!!!!!"
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- Mindy Payne , Denham Springs , LA - 12/13/2002
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"Thank you so much and look forward to getting it and wearing it. I tell all my friends about your company and how good and easy to order from you guys and also the large selection that you have. I am a very satisfied customer and will continue to tell all my friends about your company and website.
Thanks again
Danny"
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- Danny , Baton Rouge , LA - 12/5/2002
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"I received my order yesterday and am very pleased with my purchase. Thank you for a quick delivery. If I need jewelry in the future I will use Steel Navel.
Thanks again,
Gwyn Salamun"
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- Gwyn Salamun , Rapid City , SD - 11/26/2002
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"Thank you for your quick response to my question. You appear to be very
much driven by your customers' satisfaction.
You are welcome to use my comments on you site.
Thank you for your help, your site, and the smile in your writing.
Christine."
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- Christine Dryburgh , Calgary , AB - 11/21/2002
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"I must say that you have the most extensive collection of jewelry that
I have found to date. I can only wear gold in my piercings and you have the
best selection. Judging from your customer comments, I am not the only one
who seems glad to have found you."
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- Christine Dryburgh , Calgary , AB - 11/20/2002
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"Best Customer Service ever!!
Thanks for making it so easy to order and get what I want and need.
I do tell all my friends. And they agree!!
Thanks for being AWESOME!!!
Tonya"
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- Tonya Well , Fresno , CA - 11/8/2002
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"oi~
received the 2 UV acrylic plugs today, that's pretty darn
quick.. thanks, they are already in 'place' :}}
//rgds,
rudeboy."
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- rudeboy , Hilliard , OH - 10/25/2002
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"You guys rock! Fantastic quality. Super prices. Great selection. Awesome delivery. I placed an order on a Wednesday and I received it on Saturday. CA to WI in less than four days. Count on me to be a customer for life. I'm spreading the word to my pierced friends. Thanks. Richard "Ric" W Wilke"
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- Richard Wilke , Milwaukee , WI - 10/19/2002
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"LOVE your merchandise and your service!!"
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- Cynthia Kinney , Oxford , MI - 10/19/2002
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"Thanks for your fantastic service !!!
I have always found dealing with American companies on here such a hassle it was just such a nice change to have such a smooth transaction !!
Keep up the good work.
Regards
Chris"
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- Chris Sorensen , Auckland , New Zealand - 10/3/2002
|
"Thank you for your great service. I received the nice piece you sent in a very timely manner. It is nice to shop your interesting selection and have it shipped so promptly.
Ed"
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- Edward E. Crain , Gainesville , FL - 9/27/2002
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"Hello, I am writing to comment on the service I received from steelnavel.com. Your site was very easy to navigate through, I found exactly what I was looking for in no time flat. I ordered and received my package within 3 days. I got exactly what I ordered, which usually isnt the case when ordering online. Thanks for such prompt, great service.
One truely satisfied customer
Mary Culmo"
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- Mary Culmo , Ansonia , CT - 9/5/2002
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"I received my order today and I am so impressed with everything. I will be recommending your store to everyone I know!! I will definitely do all my shopping here for body jewelry! Thank you so much and for being so quick with responding and shipping...4 days from order to delivery!
Becky"
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- Becky Cisneros , Appleton , WI - 8/19/2002
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"I really like your website and how it is put together. It is so much easier than all the rest. And good prices. This is my first time doing business with Steel Navel which is why I chose you."
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- Lei Bridwell , Jonesborough , TN - 8/8/2002
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"Hey Lenore -
I would be most honored if you used my comments. I meant every word! Have you had any customers from Truro, Nova Scotia? Or Nova Scotia? I am going to get more piercings done and I am going to tell my piercer about your great site. I mean it really is great!
Keep up the good work!
Annie"
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- Ann Marie Beals , Truro , Nova Scotia - 8/8/2002
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"Hello, my name is Annie and I think you website is the best! Great selection, great prices, great customer support.
Thanks
Annie
PS - John is great!"
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- Ann Marie Beals , Truro , Nova Scotia - 8/6/2002
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"Thanks for the prompt response! I placed an order on your web site today for the replacement o-rings. I've asked several different sites for the same information I asked you and many never even responded, the one who did told me the wrong size and I ordered the wrong o-rings. Thanks again for the help!"
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- Kimberly Ann Clay , Hiddenite , NC - 7/30/2002
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"I have to say I thought the call about my shipping address was above and beyond the call of duty. I was
very impressed that your policy is to question the shipping address when the name and address differ from
the credit card address. It makes great policy and I should think it makes a bit more work but the secure
feeling is great customer relations.
Thank You,
Jim Lacy"
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- Jim Lacy , Salem , MA - 7/30/2002
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"Thank you. =) Great stuff....The helix has been so far the best thing as far as comfort goes for my navel. I love it!
Madison"
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- Madison Wisconsin , Memphis , TN - 7/22/2002
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"To whom it may concern,
Just wanted to let you know that i just placed my very first order with your company.I was very pleased with your prices as they seem much lower than other places i have checked out.Thanks so much and i cant wait until my order arrives.
Jill Dupre"
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- Jill Dupre , Canastota , NY - 6/27/2002
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"Hi. Thank you so much for all your help. You have been so nice and helpful-just terrific customer service! Besides having what I have found to be the best selection of body jewelry on the internet you are also good to your customers. I have several friends and family members who wear body jewelry and I will definitely be sure to recommend your store to them. I am sure I will be ordering from you again myself when the need arises. Thanks and best wishes. Sally Sapp"
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- Sally Sapp , Maryville , IL - 6/20/2002
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"Just wanted to say thanks. The website is easy to navigate, and my order arrived quickly. I'm sure you don't hear a lot of raves, so thank you for the great service!
tresa ayres"
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- Tresa Ayres , Mason , OH - 6/16/2002
|
"thank you so much for the beautiful CBR's! I love them and they are just perfect for what I needed! I just wanted to let ya'll know how pleased I was with your body jewlery.
thankyou,
Chris"
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- Christine Pyle , Ruskin , FL - 6/11/2002
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"Your customer service is amazing! I can't wait until my sister gets her piercing so that I can buy her some of the fabulous jewelry your site has to offer. Thank you so much!!!"
|
|
- Katie , Inverness , IL - 6/9/2002
|
"I received my labret stud this past week (only 3 days after I ordered it!), and I absolutely love it! My piercer put it in for me, and he said it's a beautiful piece of jewelry! Not only is it beautiful, but the price was amazing! I am so pleased with the service of your company that I will only buy body jewelry from you guys from now on! I've gotten so many compliments on the jewelry already, and I tell everyone where I got it! Thank you so much for restoring my faith in online service! You guys are awesome!
Sincerely,
Mary"
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- Mary Yevcak , Richmond , IN - 6/6/2002
|
"I ordered a playboy bunny naval ring and it is beautiful - the picture doesn't do it justice! Your service is unbelievable I ordered it on a Saturday and it was waiting in my mailbox on Tuesday - Unbelievable!!!!
Thanks for your great customer service - I will not only order from you again, but I will also send new customers your way.
Heidi Hankin"
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- Heidi Hankin , Mequon , Wisconsin - 6/3/2002
|
"Thanks for your help--I have placed my order with you! You guys have a great selection.
Thanks again,
Courtney"
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- Courtney Sloan , Riva San Vitale , Switzerland - 5/30/2002
|
"Lenore,
Sure go ahead and use my comments any where you would like to. I didn't realize that you had a feed back area or I would have left the comments there as well. Just as a side note, my wife LOVED the jewelry too. Again thanks for everything and tell John he is the best.
Tom Haupenthal"
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- Tom Haupenthal , Muskego , WI - 5/29/2002
|
"Hello!
Last week I wrote to you about a piercing I received with a missing stone. Today I received a complete
new piercing with all included! I just have to thank you for the best service and the fastest delivery I've ever got! Thank you very much! I'm looking forward to order from you again in the future!
Best regards, Linda Gunnerud, Norway :-)"
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- Linda Gunnerud , Skien , Norway - 5/28/2002
|
"Hi John,
I just wanted to thank you for reshipping the jewelry so quickly. I received it and was able to give it to my wife on saturday as I had planned. I am very pleased and very impressed with your company. You
have earned a customer for life. Again thank you very much.
Tom Haupenthal"
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- Tom Haupenthal , Muskego , WI - 5/26/2002
|
"You guys are an awesome vendor- I will definitely use you again for the future, and appreciate all of the help via both email and over the phone. Keep up the good work!
-Nina Hollenberg"
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- Nina Hollenberg , Alameda , CA - 5/15/2002
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"Hi Lenore
Thanks so much for all your help. i ordered the 7/16 ring. i just got it and I love it. you said the 14k with the stones was beautiful but i didn't imagine this beautiful. the picture on the site did it no justice. I will be getting my belly re-pierced next week. after i heal i will order all future rings from you. the quality is great as well as the price. couldn't believe how fast i got it. i guess it helps to not live too far from you. i will tell my friends about your site. thanks again for all your help
kristy"
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- Kristy Somers , Newbury Park , CA - 5/9/2002
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"All Steel Navel personnel,
I am absolutely impressed with your company. I ordered 2 nose bones on Saturday and was thrilled when I received them on Thursday. I had ordered some nose bones from a different company and it took over a month to get them. So from now on, I will be buying all of my body jewelry from you and I will be telling everyone I know about your site and tell them how great you are. Thank You and you will be getting other orders from me very soon.
Deanne O'Connor"
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- Deanne O'Connor , Negaunee , MI - 5/2/2002
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"Well, thank you for getting back to me so quickly!
and thank you for being so understanding!
YOU GUYS ARE THE BEST!
take care!
jennifer"
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- Jennifer Brown , Lawrenceville , NJ - 4/30/2002
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"Lenore,
Thank you. All the replacement information is correct. I would like you to know that Steelnavel.com has
the best customer sevice I have had with any retail web site.
Thanks again
Lynn"
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- Lynn Davies , Inman , SC - 4/27/2002
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"I would just like to inform you of how helpful and easy-to-do your shipping information and the letters sent via e-mail to me to let me know about my shipment. It means a lot to me that costumer service is still around somewhere and I hope that you have a great business week and a great weekend. Again, thank you for the great work! I received my bellybutton ring today! It is awesome!! Thank you again.
Sincerely,
A very happy customer!!! Liberty Ayn."
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- Liberty Ayn , Colcheter , VT - 4/25/2002
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"It was a challenge but, even though my nose is my most senative piercing!!!!! I love my first, and maybe my only, nose bone! I may never change it!!!! I ordered the 14kt gold nose bone for the great price of 10.00.
Thanks for a great deal. My Piercer recommended your company!!!
Thanx,
Misty"
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- Misty , Marysville , WA - 4/21/2002
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" Wow there really is a lot I should know. Thank you so much for the
in depth e-mail. I don't think I have ever had such a fast and detailed
response from any C.S. rep :) I really appreciate it. Have a great day.
Thanks,
Tina"
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- Tina , , - 4/19/2002
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"Thank you for your attentiveness to my concerns. I took a guess on the 14
gauge and received it this evening and am wearing it now. I am very satisfied
with my purchase and service.
Thank you again!!"
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- Sue , , NJ - 4/18/2002
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"I have received my package today and I LOVE MY ORDER. I will be doing
business with you in the future so I can buy some more of your body jewelry.
You have made me a VERY SATISFIED customer with your prompt devilry and
keeping me informed about my order and devilry status.
Thank you so much
Ms. Thomasina Jordan"
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- Thomasina Jordan , Brooklyn , NY - 4/17/2002
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"i love this site...i have never seen such a great section of libret jewelry in soo many different sizes. i am gonna definitely order something soon or make my b/f buy me one :-)
thanks!!!
amber"
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- Amber , , - 4/17/2002
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"Jus wanted to drop ya a note...Yer site is by far the best one I've seen so far...I'm just getting into piercings, thanks to finally getting out of the Army...This site will get many a paycheck from me!"
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- Eric Ludwig , , - 4/12/2002
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"Once again- my name is Traci and I appreciate the reply and the success of changing the size of my order- I look forward to shopping with steelnavel again. Thanks Again :) Traci"
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- Traci Datello , Port Charlotte , FL - 4/8/2002
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"This is by far the best Web Site for ordering Body
Enhancement Jewelry, the whole process to order and
ship has been simple. I will definitely recommend
your company to my friends and will use your
service in the future.
Thank You Very Much,
Mike McDaniel"
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- Mike McDaniel , Columbia , SC - 4/5/2002
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"I love the way you guys run business and I'm sure to buy more in the future."
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- Dena Ballenger , Louisville , KY - 4/2/2002
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"Wow, you are awesome, and yes I am your new advocate. I have already given your web address to thirty people!! I'm getting ready to place my order now!!!!!! Thanks... Lesa"
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- LesaBlue Cole , , - 3/29/2002
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"I got my order today. I have to say I was impressed with the packaging that you use to be able to accept returns and such. My order was perfect though, so I won't be needing to return anything.
Thanks!"
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- Jeremy Cook , Dodge City , KS - 3/29/2002
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"I recieved my jewelery and I'm sooooo very happy with it!
I will be ordering more!
Thanks so much!"
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- Tonya Wells , Fresno , CA - 3/28/2002
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"Perfect. You are shipping exactly what I asked for and want--thank you.
What a pleasure it is doing business with your company--I will certainly frequent your site. Thanks again! Laurel"
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- Laurel Matthews MD , Brecksville , OH - 3/21/2002
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"Thank you, I received my order, your prices are GREAT. "
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- Kim Virgin , Carlsbad , CA - 3/11/2002
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"I just wanted to say thank you for making this shopping experience a great one! Of all the web
orders I have placed this has been the best. My email was answered quickly and I recieved the items on Friday, just 2 days after placing my order. Plus, I LOVE the jewlery!
Thanks again.
Kimberly Miller"
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- Kimberly Miller , Montgomery , NY - 3/4/2002
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"I just got my new jewelry in the mail yesterday, and wanted to thank you for the friendly and
prompt service I received...even with an exchange!
I look forward to doing more business with you. :)
Pauline Duvall"
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- Pauline Duvall , Alemeda , CA - 3/1/2002
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"Dear SteelNavel,
I just received my order and I am impressed by your quality of jewelry. All I can say is that add me on to your list of loyal customers!!!
Sincerely,
Grace Rollins,
Ewa Beach, Hawaii"
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- Grace Rollins , Ewa Beach , HI - 2/28/2002
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"WOW!!! I'm impressed with your service. I placed my order on Monday, it shipped Tuesday, and I received it on Wednesday. I will most definitely order from your company again!
Cindy Parker"
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- Cindy Parker , Laguna Niguel , CA - 2/26/2002
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" I just wanted to take a moment to thank you for your excellent customer service. I order many products from all over the web, but I have to say that Steel Navel's service is unparalleled. I received my product two days
after I placed my order. I am definitely recommending Steel Navel to all of my friends! Thank you for your wonderful service.
Sincerely,
Kimberlee Thompson"
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- Kimberlee Thompson , Helena , MT - 2/18/2002
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"I just wanted to let you know that I received the product today, and I am
very satisfied. Thank you!
Dorothy Collins"
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- Dorothy Collins , Dorchester , MA - 2/6/2002
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"Thanks for the great new jewelry. I love it. It was easy to order from your company and I appreciated the quick response to my questions about size and gauge. You are on my favorites list!! I have a feeling you will be hearing from me again soon. Thanks again."
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- Teresa , , - 2/4/2002
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"I just recieved my jewelry fom you guys, and I want to tell you how excellent my stuff is.... I think you have the greatest stuff I ever seen. I love the exchange process you have, I feel very trustworthy about buying things from steelnavel.com.........I look forward to doing more business in the furure. I'm wearing all my jewelry that i bought and I will be telling other people about your service.......thank you very much, ....sincerly, one very satisfied customer........Michelle."
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- Michelle , Forestvill , MD - 1/25/2002
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"Once again, I'd like to thank you for your assistance today. I am most impressed with your courtesy and helpfulness. I have placed the order for my daughter's belly ring per your instructions and will keep your site in mind for all future orders. Thanks again.
Dale Chasteen"
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- Dale Chasteen , Key Largo , FL - 1/18/2002
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"Thank you very much for your quick response. I appreciate you changing my order and getting back to me. I look forward to giving you my future business of Body Jewelry purchases. Thanks again.
Teddy"
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- Teddy Roman , Danbury , CT - 1/7/2002
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"WOW...thank you soo much! I greatly appreciate your quick response..your crediting me back for the defective item. It is a pleasure to be able to deal with a company such as this and I look forward to doing business with your company in the future...and will continue to recommend your site to others as well. You have displayed great customer attention.
Again thank you for quick response. I am thoroughly pleased! I look forward to receiving the replacement.
Regards,
Dawn Wagner"
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- Dawn Wagner , Thronton , CO - 1/3/2002
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"Hello,
Just wanted to take a moment to say THANKS to you and all your staff...I have placed thousands or orders via the internet...most of which I have either had to return or exchange....Recently I placed an order with your company and after only about 3 days I recieved my order in perfect condition and with 100% accuracy...This was a last minute gift for x-mas that i wasn't even sure if I would get in time but thanks to the speedy and accurate way my order was handled I have the gift in perfect condition before x-mas....Thanks very much.... I hope you and all your family at work and at home have a very happy holiday season.
Ron Anderson"
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- Ronald Anderson , Roanoke , VA - 12/20/2001
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"Hello Lenore: Thank you so much! Although the piercings in this family are currently restricted to my incredible daughter, my experience with your company makes me almost want to get pierced too. My daughter's middle name is Lynore...a beautiful sound. Thanks for all. Kathlene"
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- Kathlene Bonigson , Santa Barbara , CA - 12/20/2001
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"I just wanted to write a quick note and let you all know what a great job you do! I placed an order on
Monday (the week before Christmas) and received the item already today...Wednesday...only 2 days after
placing the order! That is UNBELIEVABLY FAST SERVICE.
This is the second time I've placed an order, and I know I'll place more in the future.
Great Company...Great Service. THANK YOU!
Patti.."
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- Patricia Harriman , Fernandina Beach , FL - 12/19/2001
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"That would be great, I really appreciate it. You guys have a great selection and customer service. Thanks for the info on the different measurements. I will definately be ordering from you again.
Thanks,
Nicole"
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- Nicole Condon , Eielson AFB , AK - 12/17/2001
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"thanks a whole lot. your website is great, and your prices are far better than some other websites out there. you offer some awesome stuff that I havent seen any where else. keep up the good work.
Chris "cRazY waDs" Wadsworth"
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- Chris "cRazY waDs" Wadsworth , Fox River Grove , IL - 12/7/2001
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"Hi Lenore,
This is Valerie!! I've just placed an order... I enjoy shopping at SteelNavel.com. Thanks for your excellent customer service once again!
Valerie Au Young
"
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- Valerie Au Young , San Francisco , CA - 11/23/2001
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"I just wanted to tell you that after visiting over 20 jewelry sites, you guys have the best site for navigation, selection, price, and ease of use. Keep up the great work. I'll be ordering more and sending all my friends to you!"
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- Nicole , Pasadena , CA - 11/16/2001
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"Lenore:
I got the T-shirt yesterday (saturday)...WOW, what a quick delivery! I'm impressed! Thanks.
Sue"
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- Sue Ross , Florence , NJ - 11/11/2001
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"I would just like to say how pleased I am with my "lippy Loop" labret jewelry. It fits perfectly and is extremely well made. Plus, the ends are threaded so I can revers the piercing should I choose. My ony gripe is that they are externally threaded. I would gladly pay a few more dollars for a piece of jewelry that doesn't irritate my piercing. But other than thatYou folks rock. Keep up the good work.
Rajeev Desikan"
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- Rajeev Desikan , Gainesville , FL - 11/10/2001
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"I would just like say you guys have the best and fastest mailorder i have ever used, i ordered saturday night online, and had my barbells by wednsday afternoon! Your prices are very good also and the packaging you use eliminates the possiblity of tampering and knowing if the jewelery is used. thanks you guys rule by far! Shawn C."
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- Shawn Conklin , Little Ferry , NJ - 11/7/2001
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"Dear John,
Thanks. I received the order a couple of weeks ago. It's exactly what I was looking for! Couldn't find it over here in Europe so I'm glad I found you. Funny thing is, I'm actually from So. Cal.
Cheers,
Dave"
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- Dave & Sabine Buchanan , Geneva , CH - 11/7/2001
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"greetings......thank you for letting me know when the package shipped, and I recieved it promptly on monday afternoon.with that kind of service , i'll be sure to do business with you again, as well as recommend you to any of my friends. thanks again, patrick barcus"
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- Patric Barcus , Toccoa , GA - 11/6/2001
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"You guys have been great and I'll recommend you to anyone I think would be interested in your stuff.
Andy"
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- Andrew Grossman , , - 11/6/2001
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"I just wanted to take a second and tell you how great I think your company is. The email receipt, order confirmation, shipping notices...that is how all e-business should run. I just recieved my first order from you and the jewelry is fantastic. I went back to your site to order two more. I do quite a bit of shopping on line and I have had both good and bad experiences. I just thought I should take the time to let you know you are absolutely one of the businesses doing it right! I will be back again, and I will tell others about you. Thanks again.
Marion Reeves "
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- Marion Reeves , Chico , CA - 11/1/2001
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"Steelnavel.com Customer Service,
I received my jewelry this afternoon, thank you so much. I love it and just
ordered from you again! Thanks for your cooperation, I look forward to my
new purchase.
Sincerely,
Erin Sauchelli"
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- Erin Sauchelli , Watchung , NJ - 10/15/2001
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"Things are great! Everything was perfect with the order...nice job! You shipped fast, labeled everything clearly, got the whole order right, told me how to return things, wrote clear instructions, and even sent a sticker for any return I needed! A little more expensive but worth it.
Take care, be strong, and keep up the great work!
-Rob"
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- Robert Epp , Seattle , WA - 10/13/2001
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"Thanks for this notification and the other order confirmations you've sent. Very helpful. This is the third company I've contacted to order jewelry for my piercing. The other two companies were awful. One shipped the wrong size/color items. The other took over a month to ship and the jewelry arrived with a nick in the metal. I sent my orders back to both companies. Your company has sent the most helpful confirmations of the order to keep me updated so I have high hopes. Don't let me down! :-)
-Rob"
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- Robert Epp , Seattle , WA - 10/6/2001
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"Thank yo so much. I'm sorry if i seem pushy. I can only imagine that things are a little hectic for you trying to ship things. I really enjoy your site. I buy all my jewerly from your site. Thank you very much
Thank you,
Zakk Rohrlack
"
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- Zakk Rohrlack , Sumter , SC - 9/20/2001
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"I just wanted to say thanks for helping me out with the spike! It looks
awesome. It's exactly what I wanted. Perfecto! And the shipping time
was shorter than I expected. I recieved it on the 18th.. Thanks for
everything man....
-will"
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- Wiliam Usey , Orange , CA - 9/19/2001
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"I just want to thank you for the fantastic order that I just received.
It was a pleasure doing business with your company.
You kept highly informed. Three e-mail telling me about the order was
beyond and above normal customer service. Thanks for keeping me
informed, and keep up the good work.
The quality of your goods meet mu highest expectations.
Once again, keep up the EXCELLENT customer service.
I will be doing business again.
Thank you,
Charlie"
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- Charles Padelford , San Marcos , CA - 8/22/2001
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"I love my barbell!!! It is perfect! I got it in 2 days! That is FAST!!! I'm so glad you are so good to your customers. It definitely makes me want to satisfy all of my piercing needs with you. = )
-Meagen"
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- Meagen Hugel , .. , MO - 8/16/2001
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"thank you....i will be placing another order with your company soon due to I am very satisfied with your jewlery.
Jaci"
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- Jaci , Oklahoma City , OK - 8/16/2001
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"It isn't very easy to find a 5/16" 16 guage barbell, but luckily I found it here. It is just perfect...not only is it the perfect size and gauge that I have been looking for, it is also the surgical steel that I wanted, it's curved, AND it has the 1/8" balls on it.
-Meagen"
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- Meagen Hugel , .. , MO - 8/11/2001
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"Hey i just would like to thank you for ur site, it's soo hard to find 18g and 16g piercings for my rook and tregus, ur site is awesome.. i love the lay out it's easy to get around, even the slowest person (like me) can understand it. ur siteeeee rockz!!!
~ Jessika"
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- Jessica Perkins , Fredericksburg , VA - 8/10/2001
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"DEAR STEEL NAVEL,
I SINCERELY APPRECIATE YOUR TIME AND EFFORT IN PLACING MY ORDER..SORRY
ABOUT ANY COMPLICATIONS! I LOOK FORWARD TO DOING BUSINESS W/ U AGAIN.
THANK YOU,
MIRANDA WILTON"
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- Miranda Wilton , Croghan , NY - 8/8/2001
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"Lenore,
Thank you very much for your prompt service with my order. I truly appreciate the help you've given me.
Thanks again,
Greg Hoeker"
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- Greg Hoeker , Cleveland , OH - 7/30/2001
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"Your site is easy to get around in and you are very fast at shipping things out. =)
Karen"
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- Karen Sillett , Wichita , KS - 7/16/2001
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"To Whom It May Concern:
I'm writing to pass on some well-deserved praise about my overall experience at STEELNAVEL.COM. Since most people are quick to criticize poor service, I wanted to be sure to give credit for the great service I received.
I was recently shopping around on the web for body piercing jewelry. I came across a company called STEELNAVEL.COM . I went on the site to take a look around and was ELATED at the huge selection of body piercing jewelry that they carried and at great prices. I had some questions on a few of the pieces of jewelry and instead of having to send an email and wait for a response, I got to chat immediately to a representative via human click. Over a few days, I chatted with a couple different reps. whom were very friendly, helpful and had alot of product knowledge. A definate A+ customer service, A+ knowledge, A+ prices. I will highly recommend this business to anyone and everyone looking to purchase body piercing jewelry and accessories.
Keep up the great work John and Lenore.
Sincerely,
TRAYCE ALFREY"
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- Trayce Alfrey , Parker , CO - 7/10/2001
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"Hi Lenore,
I was going to say that I think your site is really really well designed. I love the way you can shop by the separate categories, the other sites that i've been to are such a hassle to navigate!!! also the messaging bit is so very convenient to use :)"
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- Nancy Chen , , Australia - 7/4/2001
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"Lenore,
WoW!, I am very Impressed with your customer service. You are awsome! I dont
see A1 service like that very often, and it is so nice to experiance it
first hand. You have a customer for life, and i wanted you to give you a pat
on the back."
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- ©hϊηk Πλερ , Sierra Vista , AZ - 6/26/2001
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"Would like to thank John for getting my order out quickly. Outstanding!"
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- Scott Owings , Somerset , KY - 6/25/2001
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" Thank you so much ... i found exactly what i was looking for ... i love your service !!! its alot faster !!! i got a eye ring from you guyz in three days !!!
thanx much
~~Patty"
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- Patty Bauer , Ramsey , NJ - 6/18/2001
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"Again, I would like to thank you for all of your prompt
responses and great customer service
... I will order more jewelry in the near future.
Sincerely,
Joline Gosselin"
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- Joline Gosselin , Montrose , CA - 6/14/2001
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"OK, thanx Lenore. I appreciate your great customer service. Kudos' to YOU.
Too bad not all cr reps are as great. I wouldn't dread shopping! Later."
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- Dawn Godsey , Albany , OR - 6/14/2001
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"Your Cool Site, Your Great Customer Service, and Your Focus on Security are not only
refreshing in this electronic age, but a model for any e-commerce business.
Thank you for a great site!
Best Regards,
Keith"
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- Keith Shoemaker , Chandler , AZ - 6/8/2001
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"Hi Lenore,
Thank you very much for addressing my questions so promptly. I have received my barbell and i LOVE it!!! It was a pleasure to be your customer.
Eva"
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- Eva Bieniek , Burlington , VT - 6/8/2001
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"John..
I got my jewelry today!
Thank you very much for the quick delivery!
I can't wait to show them off.
Have a great summer.
Carol"
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- Carol Weir , Gastonia , NC - 6/1/2001
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"Hello everyone. Thanks for the good stuff."
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- Shawn Garrett , Cincinnati , OH - 5/28/2001
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"Just want to say this is an excellent site with excellent selection."
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- Angela Munson , Brookings , SD - 5/22/2001
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"Hi Lenore,
I just received my order yesterday and the quality is excellent. I am very pleased with the jewelry as well as the service. SteelNavel is at the top of my piercing jewelry list. So glad that I happened upon your website. I will definitely purchase again.
Thanks so much.
All the best.
Doug."
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- Douglas Duda , Southington , CT - 5/18/2001
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"Just want to say this is an excellent site with excellent selection."
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- Angela Munson , Brookings , SD - 5/18/2001
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"First time purchaser and very pleased. Great products and pricing.
Thank you so much for the quick response.
I will definitely put you guys at the top of my piercing jewelry list.
Best regards,
Doug."
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- Douglas Duda , Southington , CT - 5/14/2001
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"Received my order today, I am very pleased with the item, the service the variety you have to choose from. I will definitely be ordering again as soon as my other piercings heal and can be changed. I have a few weeks left on my navel and tongue yet. I am considering the nipples as well.
Thank you again,
Elaine"
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- Elaine S Calvert , Hagerstown , MD - 4/30/2001
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"I appreciate your customer service and will definately recommed your company to my friends! Thanks so much!"
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- Elisha Kekacs , Roy , UT - 4/21/2001
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"Thank you for being so wonderful about this whole situation. This has been by far my best experience shopping online, probably with anyone.
H."
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- H. , Santa Rosa , CA - 4/18/2001
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"Hi Lenore,
I'm glad you liked the message, I meant every word! I work in marketing and deal with vendors and customers and distributors every day, so I know that friendly and pleasant people are very hard to come by =)
Well, back to work - I'm glad I made you smile! :D
Amie"
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- Amie Arias , North Miami , FL - 4/17/2001
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"Again sorry about the inconveniance. i appreciate the rush you put on in getting back to me. Hopefully in the future things will be figured and straightend out so you dont have to go through all this again. I would just like to say that the jewelry is great but in regard with the work of you people it is just as great if not better. I mean most people wouldnt have got back to me as quick as you did. Keep up the good work!"
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- Thomas Culvey , Howard , PA - 4/16/2001
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"Dear Lenore,
If you have a manager or supervisor, please forward this message to them - I think they should know what I have to say... If you are the manager or supervisor, then this message is for you!
-------------------------------------------------------
I've just got to say that your company has been nothing but a pleasure to deal with, and Lenore has been one of the most pleasant and courteous people as well. I will certainly do business (and not just through auction) with Steel Navel again because of the great service I have received from Lenore! I have left positive feedback on Ebay for your company, but felt I should leave that same feedback directly with you. Even the little problems (i.e. package getting lost in the mail) were dealt with very smoothly and with the utmost courtesy.
Lenore is certainly an asset to your company; and it has been a pleasure doing business with you. I felt you should know this, because as much as I love online convenience, it often means giving up friendly service. Not in this case! Keep up the good work! =)
Best regards,
Amie Arias"
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- Amie Arias , North Miami , FL - 4/16/2001
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"I just got my jewelry in the mail today! I want to say THANK YOU! It's great! I just found the company I will be ordering my jewelry from whenever the need (desire I should say) arises! Thank you so much for the quick shipment of my jewelry. I am extremely pleased!"
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- Wendy Simmons , Eielson AFB , AK - 4/11/2001
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"THANK YOU SO VERY MUCH!
you guys are the BEST! :)
have a great day!"
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- Jennifer M. Brown , Ewing , NJ - 3/22/2001
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"Hi! Lenore,
Thank you for your attention with this, my goof oops.....
to answer your question, I enjoyed shopping on your site.
1st time ever to do so ..very nice and your customer service excells.. will be back to shop again...thanks
James"
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- James Hodges , Muskegon , MI - 3/22/2001
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"Thanks again, thanks for the follow up (I truly appreciate people who know what customer service is)
Have a great week!
Dwayne"
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- Dwayne E. Fishel , University Hts. , OH - 3/21/2001
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"Love this site. I will be a repeat customer. Great prices.."
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- Melissa Fitzgerald , Cincinnati , OH - 3/15/2001
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"In fact i have recommended your company to everone that purchases body jewelry! We have been to all of the stores in houston, and in austin, and everything on their shelves are either too gaudy, or extremely trendy. I will be ordering all of my items from your company from now on. furthermore, a few of my friends own shops that only specialized in ink, and now they are considering bringing in a jewelry line.( if there is any
info. i should pass along in regards to wholesale, let me know.) thanks again so much.
jennifer burkland"
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- Jennifer Burkland , West Columbia , TX - 3/15/2001
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"Thank you soooo much!!!
Liz"
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- Elizabeth Borgatti , Meadville , PA - 3/15/2001
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"I love my previous order. That was all I needed to see. Thank you! jennifer burkland"
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- Jennifer Burkland , West Columbia , TX - 3/13/2001
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"Hello Lenore!
I received the nose bone today in the mail and raced straight to the jewelers. Had it curved, popped it in, and IT FITS ABSOLUTELY PERFECTLY!!! WOOOOOO-HOOOOOO!!!!!! I've been waiting for MONTHS for this!!
THANK YOU SOOOO VERY MUCH, YOU GUYS ARE THE BEST!!"
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- Anonymous , Denver , CO - 2/26/2001
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"THANK YOU SOOOOOOOO VERY MUCH!!!!!!!!! I'll be in contact with you in the future (if you care) to let you know what happens! Thanks for all your help. . . I'll definitely recommend you to all my friends and will be using you in the future. You guys are great! THANK YOU!
-Jen."
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- Jennifer Heart , Denver , CO - 2/21/2001
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"John,
Thanks for actually taking the time to listen to a scrawny raving
musician! Too bad you guys don't have a frequent flier miles or a referral
program or anything... :)
Any other jewelry you have any confusion about? Eh? Eh? :P I'd be glad to
try it out. I'm always up for a new experience!
It's Valentine's Day... DID you remember your mothers? Shame on you! But
they would be proud, never have I dealt with a company that's paid so much
attention to me, the customer!
Billy"
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- William McGann , Amherst , VA - 2/14/2001
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"Hey John,
Now, i'm a guy all for experimentation with new things. I wanted the
lipret because, quite simply, i want something unique (for my area at least),
and i got it! I have played with it and tried different things, and here's
what i've found:
The Flashy Approach:
-Insert the straight end of the lipret through the *back* of the piercing,
from behind the lip
-Attach the ball and squeeze the lower lip into the curved end of the lipret.
---The Result: A bar-and-ball hanging *over* the lower lip, and a ball below
it, in a perfect line with the bar'n'ball. Very flashy and "hello ladies",
but not very comfortable for periods longer than a few hours.
The Comfy Approach:
-Insert the straight end of the lipret through the *front* of the piercing,
into the visible part of the hole
-Attach the ball and push the curved end or pull the straight end untill the
straight end leaves the ball visible.
---The Result: A single ball visible on top of the lower lip with no visible
means of it being there! Much more comfortable than the other way, and "hey
how are ya" in its own way. This is the way i wear it most often.
Alternatives:
-Most 14g labret threaded attachments will fit on other 14g shafts. Utilize
this, as i do. I attach the doorknocker to either end of the lipret when
worn, especially on the curved end of the Flashy Approach. It adds a whole
different layer to it's style and pizzaz.
Well, there ya go John. Hope you enjoy my opinions. I'm full of 'em... :) I
swear, i'm really enjoying the amount of correspondance i'm getting through
SteelNavel.com, and that single point just may keep me shopping with you
guys. It's been a teeny dream of mine to work with the body arts, so i envy
you all the work you do. Let me know if you need any more opinions on any
jewelry, as i may spring to buy it and let ya know!
Billy"
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- William McGann , Amherst , VA - 2/13/2001
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"Thank you so much for keeping me informed, I can't wait to receive it. You guys are very good to deal with, I will tell all my friends about you."
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- Robin Zebrasky , Roanoke , VA - 2/7/2001
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"Second time ordering, loving the jewlery"
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- Michael Girouard , Palm Coast , FL - 2/4/2001
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"Thank you for replying so soon to my message.
I've browsed many body jewelry sites and steelnavel is definitly one I will come back to.
Thanks,
Gina Stepanovich"
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- Gina Stepanovich , Canton , OH - 1/12/2001
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"I'm very pleased with SteelNavel's service!! I buy things on line all the time and a lot of the time, things don't go this smoothly. Keep up the good work!!
Thanks again,
Chris"
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- Chris Linback , Elkhart , IN - 1/11/2001
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"Dear Sirs,
I have just received my order and I am not only thrilled with the quality of the product , but even more pleased with the promptness of delivery. You have convinced me to put you on the top of my list for fututre business.
Thanks."
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- Beth Ann Vera , Hadlyme , CT - 1/11/2001
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"Thanks for your service. SteelNavel has my vote!!!!!!!!!"
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- Beth Ann Vera , Hadlyme , CT - 1/10/2001
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"RECEIVED MY ORDER.
EXCELLENT QUALITY AND FAST SERVICE.
PRICE WAS GREAT TOO.
ONE SATISFIED CUSTOMER HERE.
THANKS,
KEVIN"
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- Kevin J Miley , Yorktown , NY - 1/8/2001
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"Thank you for your prompt, courteous and professional response. I look forward to receiving the new piece. In the future if I need additional body jewelry, we will be looking for it at Steelnavel.com. Thank you again for such a quick response.
Sincerely,
Lee-Anne"
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- Lee-Anne Whitmyre , Middleburg , PA - 12/20/2000
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"Thank you. It is a pleasure doing business with such an efficiently-run company."
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- Victoria Clark , Neversink , NY - 12/19/2000
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"Hey,
I really appreciate all of your help. I stopped by the Post Office earlier, and I was gladly surprised to find that my barbell had came in. :)
Once again, thanks,
Mac"
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- Willard Thompson , Logan , WV - 12/18/2000
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"Dear John,
I just wanted to take the time to send an email regarding the service I have received from steelnavel. I have placed two orders for navel jewelry in the past month. I want to tell you how pleased I have been with my
jewelry and the service I have received. I was very impressed with the online selection, the security of the site, the notification from the site, and prompt delivery. Even with the rush of shipping here at the Christmas
season, my jewelry arrived within 3 days after placing my order. That is very impressive considering I live on the east coast. Just wanted to say thanks to everyone at steelnavel, and happy holidays. I will recommend
this site to all my pierced friends!
Sincerely,
Dana H. Sherrin"
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- Dana Sherrin , Lancaster , SC - 12/18/2000
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"Received it today. Not too small at all. Thanks for your help, I look forward to ordering more in the future.
Happy Holidays."
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- Susanne Nolan , Monroe , NY - 12/16/2000
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"I appreciate your prompt attention. I love good customer service. Happy holidays!"
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- Pamela Keirns , Tucson , AZ - 12/12/2000
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"Thank you so much for the prompt response! I'll be placing an order today."
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- Pamela Keirns , Tucson , AZ - 12/11/2000
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"I just wanted to say thank you i received my order today and everything is perfect thank you!"
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- Candace Harris , Fort Worth , TX - 12/8/2000
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"I appreciate all of the help, and correspondance.
Look foreward to ordering from you again.
Matt"
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- Matt Brain , Huntsville , TX - 12/6/2000
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"I have already referred people to your sight (I saw the same pins for 24.99 each
in a store!!).
Thanks alot
Matt"
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- Matt Brain , Huntsville , TX - 12/5/2000
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"YES! YES! YES! my barbell came in and i'm very very happy."
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- Emel K Uz , Hinsdale , IL - 11/28/2000
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